[George]

Hey Cindy,

I’ve received your refund request over email and will issue the refund and close this thread now. Thanks for giving our products a try.

— George

[George]

if you buy the pro events clander can you get the community feature with it?

Hey Teresa!

Thanks for your interest in our plugins 🙂

The PRO and Community add-ons are separate add-ons. The features of each one or only available from that add-on, so no, buying PRO will not get you Community’s features and buying Community will not get you PRO’s.

Further: you do not need to buy PRO to use Community. If the Community features are all you need, then you can just use the core free plugin (which is required), and Community Events.

I hope all this helps – let us know! And also let us know if you have any other questions, comments, concerns, etc.

Cheers,
George

[George]

Thank you for sharing that solution Jeremy, you’re right that it might help others too!

With that being shared, I’ll close up this thread for now. But if other issues or concerns arise, please don’t hesitate to come by and open a new thread any time! 🙂

Cheers,
George

[George]

It’s the least we can do Fridolin, I’m sorry about your frustration with this problem at this time – stay tuned to product updates at http://theeventscalendar.com/blog, and also, I’ve marked this topic as “Pending Fix”, so as soon as the fix is out I’ll update here.

Thank you!
George

[George]

Hey Magnus,

No problem, thank you for your patience here – as for keeping the Tribe Bar dropdown calendar open all the time, the best solution I can think of would be to add CSS like the following to the bottom of your theme’s style.css file:

div.datepicker.datepicker-dropdown {
    display: block !important;
}

Inline-block would work too:

div.datepicker.datepicker-dropdown {
    display: inline-block !important;
}

I hope that helps!

[George]

Glad to help! I’ll close up this ticket for now, but if other questions or concerns arise open a new thread any time.

Cheers,
George

[George]

I’m sorry to hear that it isn’t helping much – this is a challenging issue to work with, and can be quite annoying for users so I’m really sorry about your frustrations with it!

Basically, it’s a bit of a paradox for two reasons:

Real 404s will be returned by The Events Calendar for a date that has no events.

Google WebMaster Tools will report such URLs as 404s, which is accurate, and while seeing 404s in your tools seems like a “problem” or “error” to fix, in fact it’s actually completely fine. You do not get penalized by Google for such links, and since nothing is there at these links it is good that they are accurately reading as 404s.

Alternatively, however, some users don’t like getting 404s when they actually use the site. The no404s plugin I shared with you can prevent this as far as direct user experience on your site, but can lead to “Soft” 404s within Google webmaster tools.

Just like “real” 404s, “soft” 404s aren’t an error or problem that needs to be fixed in Google Webmaster Tools – something isn’t “broken” in other words.

However, while soft 404s are a better user experience, they’re actually treated a little worse than “real” 404s by Google. You can read about this in more detail here → https://support.google.com/webmasters/answer/181708

Returning a code other than 404 or 410 for a non-existent page (or redirecting users to another page, such as the homepage, instead of returning a 404) can be problematic. Firstly, it tells search engines that there’s a real page at that URL. As a result, that URL may be crawled and its content indexed. Because of the time Googlebot spends on non-existent pages, your unique URLs may not be discovered as quickly or visited as frequently and your site’s crawl coverage may be impacted (also, you probably don’t want your site to rank well for the search query [File not found]).

The no404s plugin does just this, by design – it sets the status code of 404 pages from The Events Calendar as 201 status. This improve user experience in some cases, can cause the problems described above.

I’m sorry that there isn’t much more we can do here on this topic. We’ve been scratching our heads for months trying to come up with better ways for Google Tools to handle our events 404 pages, but we’re quite limited by the definitions of things that Google itself uses 🙁

Please let me know if any of this information helps, or if you have any other questions or concerns we can help with!

— George

[George]

🙂

[George]

Thanks Melzar – if this thread auto-closes before you can reply (we have an automated Support Droid who comes around to close issues), just open a new thread and link to this one for reference.

Cheers!
George

[George]

Hey Brandi,

No problem! Thanks for clarifying everything, I assumed you meant a Google search and everything you listed there, but just wanted to be 100% sure.

This is unfortunately a bit of an odd issue. The square brackets around the data shouldn’t cause problems – as an example, if you test out an event from our demo site at http://wpshindig.com/events with Google’s official validator tool for this, it works fine. That validator tool itself can be found here → https://developers.google.com/structured-data/testing-tool/

If you try a URL for a single event from your site on that tool, does it work correctly?

For an example of “working correctly”, when I plugged this event URL into the tool’s “Fetch URL” field:
http://wpshindig.com/event/wordpress-maui-meetup/2015-07-16/

It was a success and showed the following result: https://cloudup.com/cLxK4Y8tLYs

There’s one warning about the missing “offers” value, but that’s just because it’s a recommended thing to add – it certainly wouldn’t prevent the rest of the data from working.

Try out your site and let us know what you find. If it works similarly well, then unfortunately the reason for the events not showing up in search results could be for any number of reasons on Google’s end of things. If your site is relatively new, as well, that might hinder its showing up in prominent search results for a bit.

I hope this information helps!

Thanks,
George

[George]

Hi Cindy,

Just another update here – I did some digging and found that support for the exact type of multiple-category filtering you describe is something we are actively developing at this time.

To get Category A and B to boil the results down to one event will not be possible without unsupported customization work at this time. I’m reporting this because on top of the two questions I quoted in my above reply, you ask this as well and I believe it’s central to your problems here:

I can’t pick two items from my ‘Event” filter on the filter bar and narrow it down. I. E. Workshops and Angels. Picking both of those should only produce one event, but it does not. It gives me ALL of the events I have marked Workshops and the ONE marked Angels. There is truly only one event that should come up if the Filter bar the way I need it to work.

If you use Category filtering and then add further filters like Tags, or date filters, you might find that you can achieve something quite close to the functionality you described. But at this time, Filter Bar combines the selected categories so that it looks for events with Category A OR B – we are working on improving support for what you want, and what a few other users have requested, which is filtering for events that have Category A AND B.

I hope this further helps clear things up. If you would like to be notified when the new features are available, please let me know and I will happily add your name to our Beta Testers list.

— George

[George]

Hi Cindy.

Your frustration is understood and something I’m genuinely sorry about. I’d like to clarify a few things:

I did genuinely make a mistake with my delayed response on July 1. You started the thread on a Thursday, then the weekend came around. Then we were pinched to get a release out the door which delayed me because of my own mismanagement of my time. I am sorry about this and don’t have an excuse for it, and it’s a mistake that you were right to be annoyed by.

However, please do not disrespect me and my efforts by implying that I don’t care about you, your issues, or don’t read things closely. If you re-read the more than 2,000 words of my long, point-by-point answers to your questions here, hopefully you can agree with me that that amount of attention cannot imply any of these three things.

You kept talking about “Form of event”, “form of event field”, and literally opened this issue to begin with (in your first post), with questions about Parent categories and sub-categories/tags. So I thought that “form of event” was referring to categories and tags again.

To save you further time and angst, let’s boil it all down to your two main questions:

Is it possible for the end user to be able to click a Parent and ONLY at that time see sub-categories that only apply to that event? Or use the tags?

No. This is not possible by default unless you write custom code, which we do not offer support for.

And though you didn’t say these exact words, your second question is such:

Can I use the Event Cost field as a place to add categories, then use those in the Filterbar?

No. This is not possible by default unless you write custom code, which we do not offer support for.

In your own words, from your reply on the 8th:

I would also tell them the customers often times would have a hard time putting in to words what they mean because they are new and it is our job to help them.

With both of our experience in this field, I hope we can both agree that these frustrations are not for lack of care on my part, or lack of intelligence on your part, or lack of concern about your site on either of our parts. It is just a simple, genuine misunderstanding – annoying, perhaps, and I’m genuinely sorry for your frustrations, but words are not perfect and I just simply did not understand your request. Cost has never been used for tags or categories before, so please be aware of that and empathize with my failure to connect these two disparate, wholly-unrelated dots.

With all this being said, please let me know what the next move on the board is here to help you get things working on your site.

To recap: you cannot use the Event Cost field for tags and categories. But tags and categories themselves should work fine to achieve the sort of filtering you describe wanting (wanting to choose multiple category filters).

To see multiple-category filtering in action, please check out how the categories are being used on Filterbar on our demo site at http://wpshindig.com/events

You should be able to add multiple categories to events and filter by them just like that on your own site, without issue – if you want some quick references to using FilterBar, the product video on the product’s home page might be a good refresher of enabling categories and tags in the filters → https://theeventscalendar.com/product/wordpress-events-filterbar/

If you are certain that you have no custom code anymore that could be interfering here, and add categories and enable filtering by them correctly, and then issues still remain, this would imply that there is a theme or plugin conflict interfering on your site. In which case, please run through the troubleshooting steps outlined here and see if the functionality is improved at all → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Thank you,
George

[George]

Great! Let us know how it goes 🙂

[George]

If the email was customizable it would be helpful.

Hey Mary,

The information I shared in the first reply on this thread should indeed still be quite useful if you want to customize the tickets → http://theeventscalendar.com/support/forums/topic/customizing-the-html-ticket-that-gets-sent-to-the-purchaser-2/#post-969024

There’s enough flexibility within the confines of customizing those HTML templates to not need to hire a developer, unless you feel truly out of your depth with the HTML and PHP editing required there.

I’m truly sorry about the lack of PDF tickets at this time. If there’s anything else I can help with here, please let me know.

Thanks,
George

[George]

Hey Farhad!

This is currently not possible, but you are not the first customer who’s hoped for such functionality. We don’t have a specific launch date in mind at this time or anything, but we are actively working on Front-end Tickets functionality for community events.

I’m sorry to disappoint about this functionality not being available right now, but it will be coming hopefully by early 2016.

Let me know if you have any other questions or concerns here.

Thanks,
George

[Author]

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