[George]

Hey Jason,

Thanks for investigating that. You mention having already tried the 2015 theme here, with no progress, but I’m wondering – would you be willing to try activating that again, and leaving it active for us to come along and try it out directly?

I’m sorry about the frustrations associated with that – I just can’t think of why this wouldn’t be working save for a theme issue, but if in a default theme it persists then other stuff might be revealed.

Your patience means a lot and we take your issue very seriously, I’m determined to get this working! 🙂

Thank you,
George

[George]

While I’m glad that I was accurate in perceiving what you meant here, I’m really sorry about your frustrations with using these plugins in sync, and think maybe some of our language across the products sites might not be as clear as it could be.

Community Events does not integrate with Eventbrite Tickets – or any ticketing add-on – at this time. So, events submitted from the Community “add event” form aren’t in sync with, or able to import any data from, Eventbrite.

The functionality of these plugins is quite separate, and while we can probably do better at clarifying the role of the “Cost” field, yes, the issue is known here at Tribe and because of technical limitations in the plugins right now this behavior is actually expected – in other words, if you have Eventbrite Tickets active, then the “event cost” field will not show.

However, as I mentioned Community Events doesn’t sync with the Eventbrite Tickets add-on, so events submitted through its form don’t “know” that Eventbrite Tickets is active and that the Cost field won’t display. So their “Cost” field does display upon submission – until, as you noted, you come along and save the event which causes it to “refresh” in the admin of the site, where the presence of Eventbrite Tickets is then realized and the code goes “Oh, Eventbrite Tickets is here, don’t show this field now”.

Does that all make sense?

I mean – the functionality itself might seem confusing, but at least comprehensible right now. Basically, Eventbrite Tickets or any ticketing add-on will forcefully override the Event Cost field wherever it can.

We’re working very actively on better integration with Community Events and our Ticketing framework – it’s a very highly requested thing, so you’re not alone!

I don’t know if all this information helps much – let me know if it does. And let me know if you have any more followup questions here, any other issues on your site, comments about all this, etc.

Thanks Cliffy,
George

[George]

Awesome! I’m glad you figured it out and appreciate the update here. Best of luck with your site 🙂

— George

[George]

Hey Benoit,

Thanks for verifying those version numbers, and for sharing those screenshots.

I’ve been mulling over this for a while but cannot for the life of me think of a possible culprit here other than another plugin or your theme or something.

If possible, can you run through the troubleshooting steps we have outlined here? → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Those steps can seem tedious, but they’re much quicker to work through than it seems. I’d say that, for now, you can leave your theme active and ignore the steps that relate to deactivating your theme and such.

Basically, just deactivate each plugin (other than The Events Calendar, WooCommerce, and WooCoomerce Tickets of course) one at a time, and after each deactivation check on the pricing and see if the behavior changes at all.

Thanks for your patience Benoit! Let us know what you find.

— George

[George]

Hey Magnus,

The code is added fine, I was just a goober and forgot that you were trying to also keep it open at all times! 🙂

We don’t offer customization support here “officially” so I just wanted to note that I might have to bring the thread to a close soon, but basically here you can try some things by reworking that code like this:


$( '.datepicker.datepicker-dropdown.dropdown-menu' ).css({
'width': 700,
'max-width': 700
}).show();


You could also try triggering a click there on page load, you could try to force it open with some CSS different than what I recommended earlier, etc.

The addition of .show() like I have above should work – let me know what you find!

Cheers,
George

[George]

Hey James,

Thanks for your continued patience here, and it’s with such patience and good nature in mind that I hate to bear frustrating news – if comments work fine in Twenty Fifteen, then it is Canvas, after all, that’s the culprit here.

The reason that’s the case is because, if Comments are enabled for a post type, then they should load fine given comments template.

The Events Calendar handles enabling Comments appropriately – here’s code from the plugin, for example, showing the proper use of the add_post_type_support() WordPress function to enable events comments → https://cloudup.com/cEEbfaqo1BT

So, while I’m sorry this thread has taken this long to get here, please contact the Canvas theme folks and describe this same issue. Describe how the Events post type has comments enabled as something the post type supports, and works fine in 2015, but just isn’t showing in Canvas at this time.

In the meantime, there are a few things you can try:

First, head into Canvas and look for a file called single.php. If you see a function in this file like this, or something similar:

<?php comments_template(); ?>


Copy and paste that into single-event.php in your Events Calendar plugin files (the full path to which is wp-content/plugins/the-events-calendar/src/views/single-event.php)

Paste it into a location similar to where it resides in the single.php file – this might help.

Let me know if that helps!

[George]

Hey John,

Apologies for any confusion that post might have caused – can you link to where you found us recommending version 3.9.2? We can fix that up immediately.

As for what to use now, in general always use the latest version available. As of right now, this will be 3.10, however a brand new update, 3.11, should be arriving sometime very soon – hopefully this week! 🙂

So when that version comes out, upgrade to that, and so on.

I hope this helps – let us know if you have any followup questions here, comments, concerns, etc.

Cheers!
George

[George]

Hey John,

The standard PayPal account should be fine. You may need to provide some more account verification to sell things, for example, but you won’t have to upgrade to Business Pro or anything like that at this time, with the basic features.

PayPal or any payments-related things are not handled by The Events Calendar or its WooCommerce Tickets add-on at all – they’re powered by WooCommerce itself, and The Events Calendar just “plugs in” to that process.

I mention this so that if you have further payments-related questions, you can reach out to WooCommerce support and get more accurate answers than what we can provide here.

But if you have any other questions, let us know!

Cheers,
George

[George]

Hey Mike,

I’m glad The Events Calendar is working well for you, for the most part – this issue sounded theme-related to me at first, but then I noticed what you wrote here:

I want it to simply say Events, which is the name of the page in wordpress

When you say “the name of the page in WordPress”, do you literally mean that in the “Pages” section of your admin area, you have created a New Page and named it “Events”?

If so, delete this page – The Events Calendar auto-generates an endpoint at the /events URL, sort of like a URL, so the “page” there is faked by The Events Calendar. Adding a real page with that name and slug can cause problems not unlike this one.

I think the issue could still be theme-related, so if you do have an actual Page named “Events”, but removing doesn’t help, or you do not have a page like this to begin with, can you upload a .zip of your theme to something like Dropbox, or http://ge.tt, then share a link so we can download it? I’ll make a quick custom page template for you with “Events” hard-coded into the template, and then you can use this template on events pages which will hopefully help.

Cheers,
George

[George]

Hey Chris!

There are indeed some additional ways you can “highlight” specific events, the easiest / most-recommended way of doing so in a case like yours would be to do the following:

a) Make an event Category for highlighted/featured events to reside in.
b) Write some custom CSS for events with this category to alter their styling to make them stand out, in terms of appearance.

For example, if you add an event Category “featured”, you can use it in addition to any other categories you might select. See this screenshot → https://cloudup.com/cVv7RwPI9V8.

Then, WordPress and The Events Calendar will generate CSS classnames for that event on the front-end of your site. The formula is that for each Event Category, a CSS class name is added to the event like tribe-events-category-{insert category name here}.

So that event in the screenshot above will have three category classnames:

• .tribe-events-category-barbecue
• .tribe-events-category-concert
• .tribe-events-category-featured

I highlighted .tribe-events-category-featured because that’s the one you’ll use for “Highlighted” or featured events.

Once you have all this, Chris, let your creative juices flow and come up with whatever works best to highlight the event. Background color, bolder text, combinations of these and other things, all are good ideas.

For a quick example, maybe you want to add a thick top border with a vibrant color to the featured events, to draw attention without making things too busy if there are many events on the page – you would head to the bottom of your theme’s style.css file, and add custom CSS like this:


.type-tribe_events.tribe-events-category-featured {
border-top: 10px solid yellow !important;
}


I hope this information helps! If you’re not familiar with CSS much, a tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome can help you pinpoint what CSS to overwrite. Very helpful.

Finally, one of our community members Andy – who just happens to be a trauma surgeon in his spare time, crazy! – wrote a plugin called “Events Category Colors” which does just what I recommended above: it applies custom coloring to events based on category, which you can configure and such. It is not an official plugin we can support or anything, and might not quite suit your needs, but worth sharing – many users do find it useful.

Check out that plugin here → https://wordpress.org/plugins/the-events-calendar-category-colors/

Cheers!
George

[George]

Hey Lis,

I’m not sure how your Groups Pricing add-on for WooCommerce works, but yes, Tickets created by our Events Calendar WooCommerce Tickets add-on are created as basic “Products” within WooCommerce.

Each ticket is created as a Product, not the event itself.

There unfortunately may be an incompatibility with these plugins – Tickets are saved as WooCommerce Products, so if things are configured correctly and the Group Pricing add-on works fine with WooCommerce Products at checkout, there shouldn’t be a problem in theory.

Your best bet here is to contact the support for the Group Pricing add-on.

In the meantime, you might find luck with default WooCommerce Coupon Codes. These work fine on tickets at checkout and, though a bit more laborious, perhaps you can get something working in place on your site by making coupon codes for each group for now.

Let me know what you think!

George

[George]

Hey Benoit!

Sorry you’ve run into these issues – they’re odd, and I cannot reproduce them myself.

Clarifying a few things might be the best step here – can you list each of the following details?

1. What version of WooCommerce Tickets is active on your site?
2. What version of WooCommerce itself is active on your site?
3. What version of The Events Calendar is active on your site?
4. What version of WordPress itself is active on your site?

Next, can you share some examples of this problem, as in sharing links to specific events whose tickets have this problem?

I tested one event on your site, which had $85.00 tickets – I added two tickets to the cart, and went to checkout, and the total was accurate at $170.00. Here’s a screenshot → https://cloudup.com/cJsbifrWE2l

Thank you!
George

[George]

Hey @Mineh,

Totally! You should be able to achieve that pattern by using the “Custom” recurrence option, with a “Weekly” frequency. Set that frequency to “3”, and choose Thursday and Friday as the days for repeating, and you should be good to go.

Here’s a screenshot of what this configuration would look like in the edit screen for an event → https://cloudup.com/cjwnYBrG7nb

Let us know if that helps!

— George

[George]

Hey Laura!

once we install the Pro version and for WooCommerce, there is not a transaction fee that we will be charged for with each ticket purchase, right?

Right – WooCommerce Tickets and The Events Calendar themselves do not impose any ticketing fees or take any costs from you. The only thing that costs money is the software license itself, nothing else after that. I hope this addresses your concerns.

Also, can people purchase tickets for multiple events in one transaction?

Indeed! Folks can buy many tickets from many different events all at once.

Let us know if you have any other questions, concerns, etc. 🙂

Cheers,
George

[George]

Hey Marian,

Sorry for your angst and troubles here, hopefully we can straighten things out.

First, to be 100% clear about our terms, what do you mean exactly by “Sub-directory”?

Do you mean that the folder for the plugin at wp-content/plugins/the-events-calendar does not exist?

Or do you mean that Celebrate-Family.com/WP/events does not exist as a page?

Next, I went to Celebrate-Family.com/WP and was indeed met with the “Install WordPress” prompt. Celebrate-Family.com/WP does not seem to be an active WordPress installation at this time.

I’m not sure why this happens, but it cannot be anything related to The Events Calendar or Events Calendar PRO. If things changed drastically by changing your nameservers and such, and WordPress is still prompting you to install it on your site, then it sounds like there are deeper issues here with your web hosting configuration and/or how you’ve gone about setting up WordPress on your site. It seems like WordPress itself is not installed and that is an essential required for The Events Calendar.

Let me know what you think here, because there doesn’t seem to be an active WordPress site but yet you were able to input events and such at one time:

7) Reinstall Events Calendar, Events Calendar Pro. Calendar is visible and can input events again.

Weird indeed.

— George

[Author]

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