Extra amount added to price

[Benoit]

Hi,

My site under development is at http://learn.katalyst5.com.

• I just installed WooTickets and something weird is happening.
• In WooCommerce I set the prices to be exclusive of tax.
• On the events list and on the event page, the dollar amount is right.
• But when I go to the ADD TO CART section, the dollar amount has an extra few dollars, that dont event match my taxe % I set up in WooCommerce.

What am I missing?

Thank you,

Benoit

• This topic was modified 8 years, 9 months ago by Benoit.

[George]

Hey Benoit!

Sorry you’ve run into these issues – they’re odd, and I cannot reproduce them myself.

Clarifying a few things might be the best step here – can you list each of the following details?

1. What version of WooCommerce Tickets is active on your site?
2. What version of WooCommerce itself is active on your site?
3. What version of The Events Calendar is active on your site?
4. What version of WordPress itself is active on your site?

Next, can you share some examples of this problem, as in sharing links to specific events whose tickets have this problem?

I tested one event on your site, which had $85.00 tickets – I added two tickets to the cart, and went to checkout, and the total was accurate at $170.00. Here’s a screenshot → https://cloudup.com/cJsbifrWE2l

Thank you!
George

[Benoit]

Hi George,

First, thanks for the prompt reply!

This is very strange indeed because this is what I see:
http://www.screencast.com/t/kp7tNLXzR

And in Woocommerce, I see this:
http://www.screencast.com/t/DqkflAirFj

And in the Event page, I see this:
http://www.screencast.com/t/dg8VvnAs

I’m all up to date with versions:

WooTickets Version 3.10
WooCommerce Version 2.3.13
The Events Calendar Version 3.10.1
and WordPress version 4.2.2

Any idea what’s going on?

I still need to get the Stripe plugin and the SSL.

Thanks!

[George]

Hey Benoit,

Thanks for verifying those version numbers, and for sharing those screenshots.

I’ve been mulling over this for a while but cannot for the life of me think of a possible culprit here other than another plugin or your theme or something.

If possible, can you run through the troubleshooting steps we have outlined here? → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Those steps can seem tedious, but they’re much quicker to work through than it seems. I’d say that, for now, you can leave your theme active and ignore the steps that relate to deactivating your theme and such.

Basically, just deactivate each plugin (other than The Events Calendar, WooCommerce, and WooCoomerce Tickets of course) one at a time, and after each deactivation check on the pricing and see if the behavior changes at all.

Thanks for your patience Benoit! Let us know what you find.

— George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts