[George]

Hey Franco,

Unfortunately, no such plugin exists at this time 🙁

I’m sorry to bear that bad news, but hopefully you find other plugins out there useful and are able to build something that works well for the needs of your website.

Cheers, and best of luck with your searching,
George

[George]

Hey @stephenpatrick,

This is indeed by design now, I’m sorry if that’s thrown things off for your client!

If you’d like to prevent our cost formatting, unfortunately at this time the best way is to manually overwrite the cost formatting with a filter. You can copy and paste this code into your client site’s functions.php file:


add_filter( 'tribe_get_cost', 'cost_show_full_meta_field', 10, 2 );

function cost_show_full_meta_field( $cost, $post_id ) {
$full_cost = tribe_get_event_meta( $post_id, '_EventCost', false );

if ( isset( $full_cost[0] ) ) {
return sanitize_text_field( $full_cost[0] );
}

return $cost;
}


That should just return the full cost without our new formatting – let me know if this helps!

— George

[George]

Hey Gabriel,

Sorry to hear about your issues. Can you link to an event on your site that is happening in the near future that you’ve added tickets to in the admin? I’ll check it out on the front-end and look for some indication of a bug there.

In the meantime, can you clarify the following details?

1. What version of The Events Calendar is currently active on your site?
2. What version of WooCommerce Tickets is currently active on your site?
3. What version of WooCommerce is currently active on your site?
4. What version of WordPress itself are you running?

Thank you!
George

[George]

Hey Gregory,

Sorry to hear about these issues – I checked out your site and the odd thing is that it seems that while the top-most date is showing 1970, the actual “today” date is being grabbed correctly below it → https://cloudup.com/cvs8Nea8fRQ

For some reason, the word “Date” is being passed to the URL instead of an actual numeric date string.

While you mention being unable to test a theme or plugin conflict, this is unfortunately the best step I can think of at the moment. The steps outlined here, specifically → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

What are the specific things that prevent you from being able to do those steps? Let us know if there’s anything we can do to foster the troubleshooting there, because unfortunately I think this is mostly a conflict from your theme or another plugin.

Thank you,
George

[George]

Hey Marco,

Do you have any custom Events Calendar templates in your theme or anything like that? If so, make a backup of them somewhere and then temporarily remove them from your site – see if that helps.

Otherwise, it seems like your installation is missing those files for whatever reason.

Perhaps in your reinstallation process some files were dropped or something – your best option here is to first contact your web host to ensure that your server permissions are allowing files to be read. Contact them and ask for them to reset your server permissions so that the WordPress directory, especially /wp-content/, has 755 permissions set recursively and is owned be the web server.

If that doesn’t help, I suggest you go to the /wp-content/plugins folder on your site via FTP.

Delete all the existing folders called “/wootickets”

Then, go to http://theeventscalendar.com/my-account/downloads, download a fresh copy of WooCommerce Tickets from there, then unzip this download and manually add it back to /wp-content/plugins on your site.

I hope this information helps!

Cheers,
George

[George]

It was received, while we try to hit Non-Profit Applications as fast as possible it sometimes is a bit slow of a process since we manually check each application and the organization behind it.

Sit tight, I assure you you’ll hear from us soon 🙂

[George]

Hey @nestor,

This is unfortunately caused by CSS from your theme, so we can’t offer complete support here. However, you can get started by adding CSS like the following to the bottom of your theme’s style.css file to make the calendar widget width a bit more reasonable:


.tribe-mini-calendar tr td {
padding: 9px 0 !important;
}

.tribe-mini-calendar tr th {
padding: 9px 0 !important;
}


You can play around with those values to adjust the sizing as needed. Beyond this, you should contact your theme developer for more support here, or install a [free!] tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome so you can use the “Inspector” tools of these to find the CSS and HTML you’ll need to tweak to get things looking just right 🙂

Cheers,
George

[George]

Hey Jacob,

“It” in this case would unfortunately be WooCommerce itself – not The Events Calendar or the WooCommerce Tickets add-on of ours.

So, if you can find an add-on for WooCommerce that allows multiple stripe accounts then you could probably use that add-on with our tickets add-on, but I don’t know of any such add-ons unfortunately 🙁

Let me know if this information helps or if you have any other questions/concerns.

Thanks!
George

[George]

Hey Will,

To sell tickets like you mention, you will need the following plugins:

• The Events Calendar
• WooCommerce
• WooCommerce Tickets, which you can find at http://theeventscalendar.com/tickets

You do not need Events Calendar Pro to use WooCommerce Tickets, but you can use them side-by-side without issue (and most people do use both! 🙂 )

Let me know if this helps!

Cheers,
George

[George]

Hey Michael,

I checked out your site to see if this could be a CSS conflict, but the actual Title element is not being generated altogether, on an HTML level!

Very odd bug, I haven’t seen it before.

Do you have many other plugins active on your site? I’d recommend deactivating all of them one at a time, and checking on that calendar page after each deactivation. See if the behavior changes at all and that title appears.

If you get to the point where The Events Calendar and Events Calendar Pro are literally the only plugins active on your site, and the problem still persists, then leave your plugins in this state and activate a default theme like 2015.

Then, once again, check on the issue and see if the title appears yet.

This process will help us find (or rule out) theme or plugin conflicts, which seem likely here.

In the meantime, can you also please clarify:
1. What version of The Events Calendar is currently active on your site?
2. What version of Events Calendar Pro is currently active on your site?

Thank you!
George

[George]

Hey Val,

They’re the same thing in almost every case – if you have a situation where you feel like they’re not the same thing, let us know about it in more detail! We might be able to recommend some alternative solution that works better for you.

But, in general, if you activate the license on http://example.com, that is one website and is one domain name. You could not then take the same license to use on a site called http://other-example.net, for example.

I hope this helps – let us know if it does!

Thanks,
George

[George]

Hey @exostatic,

Real sorry to see you’ve run into trouble after a year without issue!

I’m curious – do you have your site translated into any language other than English at the moment? If so, does setting the language back to English (temporarily, just for testing!) make any difference?

Let us know!

Thank you,
George

[George]

Hey Daina,

We actually replied to you via email on July 24th with an approval message – can you check your spam folders and such to be sure you’ve received our email?

We received your application intact and approved it 🙂

Cheers,
George

[George]

Hey Daina,

Sorry for any frustrations you’ve faced with this – we’ve overhauled our Non Profit program in recent months so there have indeed been occasional issues with applications being received and such.

1. What is the website where, if approved, you’ll be using The Events Calendar PRO?

2. When is the last time you submitted and application via our Non Profit Program application form?

Thank you!
George

[George]

Hey @Cappy,

You have nothing to apologize for here! Thank you so much for your patience and for being cool about my mixup there, I’m really sorry about that but am glad we’ve finally narrowed down some of these.

I unfortunately am compelled to apologize yet again because neither of your problems here are to be met with good news:

• For your original question about there being a bulk “Show Google Map” method, the answer to this is still unfortunately “no” at this time. You have to manually check that option 🙁

• For your question about the address information being pulled into Venue titles, this is also unfortunately a problem we’ve been pulling our hair out about for some time. The problem is that the .ics file format does not really allow us to grep for that address information in such a way that we can then structure it correctly and pass it along to “Venues” as address info. I looked up some information on this and found the following summary of why this happens from one of our developers Mat:

I ran some tests and I believe this issue stems from the way the ical feed comes in.
Basically there is no proper address data which is part of an ical feed so there is no way to populate the venue’s location properly.
When we do get a location from the feed we use it as the venues name but we do not add an address to the venue. [emphasis mine]

Once an address is added to the venue manually this event then shows on the map view.

I went back over the logs and it appears we spent a fair amount of time trying to come up with a solution for this and eventually we decided there is no safe consistent way to handle the location data except just to use as the name of the venue.

I’m really sorry about the limitation with this, and for my delay in arriving at this bad news.

It seems that, while the iCal Importer does speed up many aspects of this process, the processes of adding Venue data and the “Show Maps Link” are still manual at this time.

But – I brought up this issue with the team and we’re going to give this another bash now that the iCal Importer is officially released. I don’t have any specific launch dates or anything, of course, but we’re discussing some possibilities for an “optional” way to pull in that Venue data from .ics files. This way, since it’s hard to do that consistently, if it fails for users they can easily disable it and just keep doing it manually, but there will at least be an option to try having the Venue data pulled in for some venues which will work for some users.

I want to keep apologizing for the inconveniences here but won’t, if anything just to prevent this reply from dragging on longer 🙂 Please let me know if there’s anything I can help with further here, any questions / comments / concerns whatsoever. Also, if you bought your iCal Importer license recently enough and want a refund based on the information I shared here, that’s fine too – just shoot an email to [email protected] with a copy of your original iCal Importer purchase receipt and we’ll refund it immediately.

Thanks @Cappy,
George

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