[George]

Glad to hear it Margaret!

Cheers, best of luck with your site.

— George

[George]

No problem ryan – thank you for your patience with the issue and for sharing what you did to fix your problem.

We’re working on some pagination improvements in general and will give some special attention to this during testing and QA, so your input here has put this a bit higher on our radar and we greatly appreciate that (other users who want pagination to work 100% of the time will appreciate it, too 🙂 ).

Thanks Ryan, best of luck with your site!

— George

[George]

Hey Brian,

Thank you for the links!

I tried submitting an event and found that it worked perfectly, and the dates were accurate as what I chose. Here’s a screenshot of my selected date and time before submitting → https://cloudup.com/c3vfSecBhfl

July 30th at 10:15am to July 31st at 3:00pm.

Then I submitted the event – here’s a screenshot of the date and time that were saved: https://cloudup.com/cdIQnHiyO0X

Looks good to me!

Is this the behavior you’re having trouble with? If not, I am very sorry about my misunderstanding of your issue. This is how you described it so I hope this is what you’re referring to:

It is causing random dates to be created when someone submits their event. It doesn’t have this issue on the back end, only on the front end event submissions.

Let me know what you think – and thank you so much for your patience with this thus far.

Cheers,
George

[George]

Hey Hans-Gerd,

Thank you for the additional information. It’s unfortunately a bit hard for me to understand exactly what you mean, but I think you’re trying to show events that are only happening “Today” (which would obviously change each day 🙂 ).

For some examples of using specific dates with tribe_get_events(), check out this article here → https://theeventscalendar.com/knowledgebase/custom-event-queries/

You can use the PHP date() functions to specify a start_date of “today” at 00:00 and an end_date of “today” at 23:59 – this will get events that are happening today.

This date() page is linked to in that article above, but you can check it out here for more information on how to do this → http://php.net/manual/en/function.date.php

I hope this information helps!
George

[George]

Hey Cappy,

Thanks for elaborating on your import source.

I am so, so sorry here because I think I totally misunderstood your question! I’m so sorry Cappy!

I think what you mean is that you’re using the new iCal Importer plugin to import events from that link you shared – correct?

This plugin is still brand new, so I literally just thought you meant that you were importing files via the manual “Events > Import” page in our plugin, which has been around for a while.

I’m very, very sorry about my confusion here, it’s quite embarrassing. Let me know exactly what you mean by “importing” and I promise you I’ll actually be helpful here 🙂

Are you importing that link with the new iCal Importer plugin?

— George

[George]

Hey Jon,

Thank you for being understanding about some of the limitations at play here – I am genuinely sorry about there not being a ton more that can be done here.

When it comes to excluding that data period, you might be able to do this by simply nullifying the output of that function, by using the same “filtering” example I provided above but just setting the output to nothing. So, for example, try adding this to your theme’s functions.php file and then try exporting from your iCal feed again:


add_filter( 'tribe_get_coordinates', 'example_nullify_coords_output' );

function example_nullify_coords_output( $output ) {
if ( ! is_array( $output ) ) {
return $output;
}

$output['lat'] = '';
$output['lng'] = '';

return $output;
}


Let me know if this helps at all!

Thanks,
George

[George]

Thanks for clarifying that Brian!

I unfortunately cannot reproduce this error – would it be possible for you to leave your site in the state where a default theme like 2015 is active, and all plugins except The Events Calendar and Community Events are deactivated?

I know that this can be frustrating to do – but since I can’t reproduce this error on my own site, if you leave your site in this state for a bit we can check out your site first-hand and see if any JavaScript errors or conflicting scripts are the cause of this.

Thank you for your patience here!

George

[George]

Awesome! Thanks for sharing your solution here. Be sure to keep good backups of any custom CSS like this, just in case you lose it in a theme upgrade in the future 🙂

Best of luck with your site,
George

[George]

All events are showing in the admin backend. It’s only on the front end that they are missing.

Okay, this is good to know – and thanks for elaborating on your reasoning for staying behind with version numbers. It’s still not recommended, and at some point if all troubleshooting fails we may be stuck with the only other move on the chessboard being to update all the plugins to 3.11.x.

But, for the time being – you mentioned trying the 2014 theme without luck, but I’m curious, can you re-activate this theme on your site and then clear all caches in your WP Engine dashboard page (in /wp-admin/ on your site)? Depending on your setup there may just be the “Object/Transients Cache” – clear this, and if other caching options are listed there, clear those too.

Then, use the “Reset file permissions” button in the same WP Engine dashboard page in /wp-admin/ on your site.

See if this helps – if not, would you be able to leave your site in this state with 2014 active and let us take another look at your site in this state?

If you can do these steps on your live site by any chance, it would be best for debugging, since the staging site “Snapshot” of the live site can be inaccurate sometimes or perform differently than the live site.

Let me know what you can do here – thanks a ton for your patience with this!

— George

[George]

Hey Cappy,

To import into The Events Calendar, you need to select the file for import – what files are you using? You should be able to open these files on your computer, copy the contents and paste them into a Gist at http://gist.github.com.

If this doesn’t seem possible given the import files you have or other reasons, no worries, it was just an idea to take a look at the files and see what can be done here.

However, if your venue imports are not even importing the address data into the correct fields, the files themselves may not be properly formatted for importing and there’s unfortunately nothing we can do on our end to work around that.

Let me know if you think you can paste some import file contents into a Gist – if not, no worries, but I do have to bear the bad news that there would be little else we can do here 🙁 Our importers only work with CSV files that have columns whose contents can be mapped to Event fields (or Organizer fields, or Venue fields, etc.).

Thank you!
George

[George]

Hey Cristina,

I took a look at the site but, unfortunately, wasn’t able to glean anything useful here 🙁 I wasn’t expecting to be able to learn much regardless, since the problem is happening in your admin mostly, but unfortunately it does seem like there’s an impassable conflict with your theme.

I’m really sorry to have to bear that bad news – before closing this ticket up, can you send a .zip of your theme and child theme to us here? You can upload them as .zips to http://ge.tt, then share a download link in a reply if possible – be sure to check “Set as Private Reply” before submitting though, so that only you and us have the download link so that we’re not spreading that premium code around 🙂

I will make some time to try out the theme directly and see if I can spot the exact conflict. Again, I really don’t want to get your hopes up – no promises about being able to find the problem, or about having a fix for it if so. But you never know, and I’m willing to look!

Thanks a ton for your continued patience here!

— George

[George]

Hey Ryan,

There are generally some limits with the month view when it comes to pagination – you can only paginate into next or previous months that have events. However, if you go to some obscure month way in the future or past via direct URL, i.e. not by clicking “Next” and “Previous”-month links, you can get to the month in the future. It will just be empty. For example, here’s a screenshot of August 2019 on my local testing site → https://cloudup.com/cXg9WCIKtyp

You can’t get there by pagination, but can head to the /events/2019-08/ URL directly and see that screen.

I hope that helps a bit.

When it comes to your version of WordPress itself, I totally understand your predicament of not wanting to update WordPress with so many moving parts on a site. It can be scary 🙂

The limitation with support there is not so much that we don’t care about older versions – but that things within WordPress change quite a bit, and our plugin code changes quite a bit along with it to keep up. So, if there are non-normative issues on a customer’s site for example, the WP Version matters because it could be a potential source of the conflict.

So – if you’re able to paginate to all the months where you do have events, but are not able to paginate past these months into certain months in the future where no events are added yet: this is by design.

But, if you do have months in the future that do have events and cannot paginate to them, then unfortunately the first steps along the way to being able to fix this would be to update WordPress itself, and see how that affects the behavior if at all.

Let me know what you think! With a bit more info on the pagination limitations, do you think things are actually working as designed?

Cheers,
George

[George]

Glad to hear it Simon! Thanks for the update! 🙂

[George]

Thank you for the update Timothy!

Catherine – your issue is a bit different than the ones listed here, can you please open up a new thread so we can give your separate issue the attention it deserves? (Without muddying the waters if this pagination-related issue here, which is not stemming from the same AJAX error you reported in your post).

In your new post, be sure to link directly to your site so we can investigate that issue live.

Finally, @gonzalosanza, since your site is under maintenance at the moment and almost certainly not caused by the same thing as Timothy’s issue, would you mind also posting a new forum thread here when your site is live? Then we can look at your pagination problems first-person and see if we spot the problem.

Since Timothy started this thread and reported that he’s resolved his issue, I will close this thread, but Catherine and @gonzalosanza, please be assured that is an effort to keep things organized – not to silence you or downplay your site issues! Quite the opposite – if both of you make new threads, we can handle each problem more efficiently since they seem to be similar problems on the surface but have different causes “under the hood”.

Thanks all for your patience in this thread. Cheers!

— George

[George]

Hey @Th,

Thank you so much for doing all those steps – I know first-hand that they can be a bit of a pain to do on a live site, so it’s much appreciated, as is the link to your Map View page itself.

I checked out your map view page and noticed a few things right away. First of all, if I “view the address in Google Maps” via the link that says this on your page, it brings me to the Google Maps website itself where it seems that the same misplacement of that location pointer persists. Here’s a screenshot → https://cloudup.com/cPGfMEMKgUC, is that location marker still way off?

If so, then we can boil down the source of this issue to the address you’ve entered yourself. This address does seem to be missing a state explicitly – here’s a screenshot: https://cloudup.com/crGrQuAXcoc.

If you specify the state, and then save the venue again, does anything improve here?

Thank you!
George

[Author]

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