[George]

I’m glad that my answer was a bit helpful, but am sorry that it wasn’t quite what you were looking for.

Adding options like this is a trickier business than it might seem – your feedback is very much appreciated, and we’ve been considering adding more customization options that are just point-and-click things (which wouldn’t require CSS knowledge, namely), but it’s “tricky” for a few reasons, namely that while we could add an option for every little UI thing under the sun, is it truly necessary? Think about design from someone like Apple Computers, where only the essentials are kept. Now, this itself has plenty of flaws, so we have to strike a balance between offering too many options and not offering enough…

…at present, I might agree with you that we’re on the “Not offering enough” side of things. Your feedback means a lot and just adds more weight to the arguments going on with our dev team about what options to add. Thank you!

For now, the CSS solution is unfortunately the best one there is 🙁 I’m really sorry about any inconveniences from this! Please let me know if there’s anything we can do here to help further, or if you have any other questions, comments, concerns, etc.

Thanks Mark!

[George]

Hey Russell,

Sorry I forgot to ask this in my first reply, but can you also clarify the following details?

1. What version of The Events Calendar is currently active on your site?
2. What version of Events Calendar Pro is currently active on your site?
3. What version of WordPress are you running?

Thank you!
George

[George]

Sorry to see these issues Russell! Since you’ve tried some of the other common troubleshooting steps here, can you see if any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

That will display PHP errors if any exist, which might be quite useful here.

Thank you!
George

[George]

Hey John,

Our excerpt function just calls the default WordPress function get_the_excerpt(), so if you filter that alone you should be able to successfully auto-filter the length of excerpts.

Check out this Codex page for an example → https://codex.wordpress.org/Plugin_API/Filter_Reference/excerpt_length

And check out this list of Events conditional checks → https://gist.github.com/jo-snips/2415009

Combine the knowledge from both things to write a snippet like this in your theme’s functions.php file, it should return one length in general and then a second length if it’s on the Tribe Photo View:


function custom_excerpt_length( $length ) {
if ( tribe_is_photo() ) {
return 30;
}

return 40;
}
add_filter( 'excerpt_length', 'custom_excerpt_length', 999 );


Play around with that and let us know if it helps!

— George

[George]

Hey Victoria,

Really sorry to see this happening on your site! What are your site’s Permalinks settings if you go to Settings > Permalinks in your admin area?

Once here, if you just click “Save Changes” without actually making any changes, does anything improve? This may seem like an odd thing to do but is a little “trick” within WordPress to get the permalinks across your site to refresh, which might help here.

Thanks!
George

[George]

Hey Tom!

We unfortunately can’t help with customizations or style/design tweaks here on the forums, but I can happily at least point you in the right direction for learning about how to make these changes on your site.

For adding a background image, this will require writing custom CSS on your site – you can write custom CSS at the bottom of your theme’s style.css file, for example.

Check out this article online for a great overview of adding background images with CSS → http://www.smashingmagazine.com/2009/09/backgrounds-in-css-everything-you-need-to-know/

As for the Google Icon, I did not see a Google Icon on your site – if you are able to find the icon, then your best bet is to use a tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome to find the CSS classname of the icon. Then, just like above, you can write custom CSS on your site to adjust its size and such.

Best of luck with your customizations!

— George

[George]

Hey Gail,

Pretty much anything you can imagine is possible, but it comes down to the skills of the developer themselves in regards to whether or not they can actually realize the hoped-for possibilities.

By far the most important article you/your developer should read is our Themer’s Guide → https://theeventscalendar.com/knowledgebase/themers-guide/

That describes in great detail how to make custom calendar views in a safe way, so that you can continue to upgrade the actual plugin code underneath without breaking things. Very, very important!

Beyond that, I can’t think of many specific resources on our site since the rest of the customizing relates to general CSS, PHP, and WordPress knowledge, and the only resources we have on our site are specific to our plugins (i.e., not those “general” things).

I hope this information helps!

Cheers,
George

[George]

Hey Dan,

Thanks for reporting this! We’ve yet to hear of a similar issue so this is new on our radar…interesting.

Just out of curiosity, have you contacted WP Engine at all about this as well? If so, do they have any insights in addition to what you provided?

[George]

Hey David!

You can set up auto-importing of events from specific Facebook pages. As long as you set the “default status” option to “Published”, then upon import the events will be, well, published, which means they’ll be visible from the front-end without anything required on the back-end 🙂

You can find the options for auto-importing in Events > Settings > Facebook in your admin, here’s a screenshot of some of the relevant settings in particular → https://cloudup.com/cWFipj71wy2

I hope that helps!

Cheers,
George

[George]

Hey Juli,

As I mentioned to Richard above, I took a look at your site.

I didn’t find a specific event that had tickets for sale – can you link directly to an event for which you’ve added tickets to in the admin? I’ll check it out on the front-end and see what I can learn.

What I have learned so far is that, when I go to a random single event on your site, the console is abruptly cut off with a 500 Internal Server error! Here’s a screenshot → https://cloudup.com/cYfMDUfSNWm

So to answer your question about “what gives?”, it seems there is a deeper issue at play here unfortunately.

Don’t fret though, it could be fairly straightforward to fix.

In addition to the link to a specific ticketed event that I asked for earlier, could you also investigate one other thing for the purposes of troubleshooting here? It might be extremely helpful for figuring out where this problem arises from: the gist of it is to see if any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

That will display PHP errors if any exist, which might be quite useful here. Let us know if you can make this change, and if so, what you find! (If any PHP errors display, be sure to copy and paste them here!).

Thank you!
George

[George]

Hey Richard,

Can you post your site and your problem in another thread? We’re not snubbing out your reply, I assure you! It’s that I took a look at both your site and Juli’s and I think that while on the surface these issues appear similar, their causes are different.

If you open a separate thread, we’ll be better able to help address your specific issues.

Thanks!
George

[George]

Hey Benji,

Custom fields will unfortunately not show up in the CSV importer for the plugin. You might find some better success with the generic WordPress XML importer, which does support meta data.

Let me know if this helps clarify things! I’m sorry for the disappointment in regards to the CSV importer, let me know if you have any further questions about that or any other questions/comments/concerns.

Thanks!
George

[George]

Hey Grafftours,

If you deleted the plugin but still get that notice, your best option is to do the install manually over FTP. Ensure that there are no WooCommerce tickets folders remaining in your wp-content/plugins directory, if you find any then delete them. Then unzip the 3.11 version you downloaded and add it to the wp-content/plugins directory.

I hope that helps, thanks for your patience with this issue thus far!

— George

[George]

Hey Michele,

Thanks for the update – so you mean that the feed there is custom coded by your developer? If so, unfortunately we’ll have to leave the developer with the reins here, as we do not support custom code.

BUT, the code being used there might be too complicated or something, because if your goal is just to display upcoming events, then you (and/or your developer) may find it much more straightforward to just create a widget area instead of trying to custom-code a solution.

To add a widget there, you could use WordPress functions like the_widget() to manually call an instance of the Tribe Events List Widget, and then just use CSS to customize the appearance to your site’s needs.

If that’s not an appropriate solution, then while we do not offer any support for custom code…you should contact your developer to post their custom code in a Gist at http://gist.github.com. Share the link to the Gist, and I can take a quick look to see if something obvious is causing the date discrepancy.

Cheers,
George

[George]

Glad to hear it! Great support by that theme author.

Best of luck with the rest of your site, cheers 🙂

[Author]

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