[George]

Thanks for the update @Wired Impact – the fact that these problems stem from a custom template file is actually quite helpful.

In my personal opinion, your best option is to just delete all custom template files you’ve made to try and achieve this. It is much simpler to just force-hide those elements with CSS. Instead of the all the PHP-based avenues you’ve explored for achieving the things you listed, try instead to just paste CSS like the following at the very bottom of your theme’s style.css file:


/* Hides the "Use Saved Organizer" field. */
.tribe-community-event-info tr.saved_organizer {
display: none !important;
}

/* Hides the "Email obfusciation" text. */
.tribe-community-event-info tr.organizer:last-of-type small {
display: none !important;
}

/* Hides the "Add another organizer" link. */
.tribe-events-community-details#event_organizer tfoot {
display: none !important;
}


I hope that helps!

— George

[George]

Hey Karen,

Unfortunately, even if you delete 16,000 events, from a starting place of more than 29,000 events this still leaves you with more than 13,000 events.

I do not have a bit of SQL code or something to share with you at this time that would fix this or induce some significant performance improvement. I’m sorry to disappoint! We are working hard to improve the ability of The Events Calendar and its add-ons to support large sets of events like this, but the inherent limitations of The Events Calendar and your server leave very few options here. 🙁

I’d love for there to be much better outcome in this thread than in the one you linked to above, but many of the things Barry pointed out are still true and performance problems in codebases are very hard to change, in general.

Let me know if you have any further thoughts on this matter or if there’s anything else I can help with.

Thank you,
George

[George]

Hey Sylvia,

Thanks for elaborating on what your desires here, although unfortunately I do have to bear the news that achieving custom styles will require some CSS knowledge 🙁

If you’re unfamiliar with CSS, that means that your best option is to either check out the basics of the language on a site like http://css-tricks.com and piece together the customizations you’d like to make, or to hire a freelance developer to make the customizations for you.

If you’re interested in the latter option, you can find contact information for some Customizers we’ve heard good things about here → https://theeventscalendar.com/knowledgebase/find-a-customizer/

Sorry to disappoint here – let me know if you have further questions or concerns!

Thanks,
George

[George]

Thanks for the elaboration here Rob! And for the code itself. I’ll pass the code along to our development team – if it makes it into our codebase, rest assured you will get due credit and perhaps a coupon code for a free license or something as well. I can’t promise it will make it into the code, unfortunately, as I am mainly on the support side of things and don’t write much code for the products these days. But we take your contribution seriously and will review it closely.

Thanks a ton for writing this code, and just as importantly, for sharing it with the community!

Cheers,
George

[George]

Hey @media325,

We’re indeed working on the update – keep an eye on the “Updates” section of your WordPress admin. As soon as the update is published, it will show up there and you can install it in one click.

Your patience is greatly appreciated – please stay tuned to updates and check the “Changelog” of each udpate to see if a fix for this has arrived. We’re getting it into the code as soon as possible!

Cheers,
George

[George]

Sounds good Mike, thanks for the update! It’s worth noting that we have a “SupportDroid” bot who auto-closes threads if they remain un-replied-to for 14 days.

He means well, but sometimes SupportDroid closes threads like this one where we want to leave them open to hear back from users like yourself who have to leave an issue temporarily, then come back later to update it…

If you come back to this thread and find it closed by SupportDroid, no worries! Just open a new thread, slap a link to this thread in it for reference and context, and pick up right where we left off here 🙂

Cheers!
George

[George]

Hey John,

The function there tribe_events_get_the_excerpt() does calls the WordPress default function get_the_excerpt() – I took a screenshot of this function in the codebase for proof, just so you know I’m not misleading you! Check out the screenshot here → https://cloudup.com/cAvfa1dr8uX

So if the code you added is not taking effect, then unfortunately there could perhaps be a problem with the way you’ve added this code to your theme or something.

We cannot troubleshoot issues like that, unfortunately, but one thing that might be worth trying is for you to lower the priority number on the function above. For example, this:

add_filter( ‘excerpt_length’, ‘custom_excerpt_length’, 999 );

Would become this:

add_filter( ‘excerpt_length’, ‘custom_excerpt_length’, 5 );

If that doesn’t help, then I’d recommend first making a backup of all custom Events Calendar views you’ve made in your theme. Then, temporarily delete these from your site and see if anything improves.

The original code I shared above should work – I’m sorry that you’re finding that not to be the case on your site, though there is unfortunately not much we could do to rectify that from our end of things 🙁

Please let me know if you have further thoughts on this matter or if there’s anything else I can help with.

Cheers,
George

[George]

Hey Helen,

We only provide limited support for custom code here on the forums, so I unfortunately can’t quite justify doing much more custom code work than the snippet I shared above.

However, note the $tickets variable in the code I shared above – this variable stores all the tickets for the event, so you could still take the custom code I wrote above and tweak things to sort by date created instead of pricing or something.

If you’re unfamiliar with how to do that, I’d recommend contacting your developer or just Googling how to sort items by date in PHP – it should indeed be possible with the information provided there.

Please let me know have further thoughts on this matter, or if there’s anything else I can help with.

Cheers,
George

[George]

Thanks for your understanding Mark – hopefully if you come to the forums for other issues in the future we can be a bit more helpful! 🙂

Cheers,
George

[George]

Hey Dave,

Thanks for these details! Before further troubleshooting, can you please update both The Events Calendar and Events Calendar Pro on both sites to 3.11, so that their version numbers are in sync with version 3.11 of the iCal Importer plugin?

After updating, try reproducing this error and let us know what you find.

Thank you for your patience here!

— George

[George]

Hey Dale!

You should be able to pull this off by using the “Custom” recurrence type, which you can learn a bit more about here: https://theeventscalendar.com/knowledgebase/pro-recurring-events/

I’m also really pleased to announce that in our next release, we have some recurrence types specifically for this type of recurrence. Here’s a screenshot of how easy it will be in the next version → https://cloudup.com/cRMdfGSySPe

Hopefully the first solution will hold you over until the next release, which will come with a much slicker and simpler way of configuring this.

Cheers!
George

[George]

Hey @Cappy!

Unfortunately, even with our wizard mastery, checking boxes on a page is usually not something that can be achieved with CSS 🙁

I’m really sorry about that! I hate to bear bad news like this, especially when your post includes compliments, but CSS does not have the ability to manipulate the DOM – just to style it.

Checking boxes can be achieved with JavaScript, though custom JavaScript is a bit outside the scope of custom-code support we can offer here on the forums.

Apologies for any disappointment with our Wizard Mastery™ – please let us know if you have any further thoughts on this matter or if there’s anything else we can help with!

Cheers,
George

[George]

Hey Gwyneth,

One option for this is to hard-code a link into something like your event description. However, I think what you mean here is something like a field in the section of the events page where the Venue information and Organizer information and such appear – is this correct?

If so, it seems like your best option here is to use Events Calendar Pro’s “Additional Fields” feature. You can learn how to use this here → https://theeventscalendar.com/knowledgebase/pro-additional-fields/

Definitely give that article a read, and try using the methods it prescribes. Hopefully that works well for your site and you’re able to show the Regonline links as you desire!

Let us know if that’s the case 🙂

Cheers,
George

[George]

Hey Vicky,

I’m sorry for your frustration with those design elements! No pressure to buy the Pro plugin at all – especially since those elements are originating entirely from your theme.

I’d recommend contacting your theme developer for help with hiding those elements – if things clear up from there, feel free to upgrade to Events Calendar Pro if you feel like it and let us know if we can help with anything else.

Cheers,
George

[George]

Hey Dias,

Apologies for your frustration here! Shoot us an email at [email protected] with a link back to this thread, and we’ll get you a coupon right away 🙂

Cheers!
George

[Author]

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