[George]

Hey Dominic,

Features like this are possible but are not included in our plugins by default. There are unfortunately only a few options right now for implementing the sort of features you describe 🙁

To learn about these options, check out our article on the topic here: https://theeventscalendar.com/knowledgebase/collecting-extra-information-from-event-attendees/

I hope that article is helpful.

Please let me know what you think and if I can help with anything else.

Sincerely,
George

[George]

Hey @Sonya,

This is unfortunately not possible at this time 🙁 We are hoping to implement features like this at some point, but for now, there are only a handful of options for getting features somewhat similar to this.

To learn about these options, check out our article on the topic here: https://theeventscalendar.com/knowledgebase/collecting-extra-information-from-event-attendees/

I hope that article is helpful. Sorry to disappoint about the limited options here, @Sonya!

Please let me know what you think and if I can help with anything else.

Sincerely,
George

[George]

No worries James! You say it “seems obvious”, but in my opinion we could be doing more inside our plugin to make this a bit clearer. We have some development tickets geared specifically towards that end, so stay tuned to plugin updates over time – hopefully this aspect of our plugin is made a bit more clear and visible!

—

Now, in regards to your question about changing the word “Near”, this is unfortunately not as simple as it is to change other wording throughout our plugins. You would unfortunately have to use the method outlined in this article to do this → https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

Check out that article above and tinker a bit – you should be able to pull of this tweak without issue.

Cheers,
George

[George]

Hey @Derrill,

Thanks for this update. To be clear, what I meant was to disable that plugin and then also make the changes to wp-config.php that I described, which are as follows:

Head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

This step will display errors on your site outside of the context of that plugin, which is the important step here. If the errors only show up in that plugin, but not after making the WP_DEBUG changes above, then this error is something that plugin is erroneously reporting but thus would not actually exist.

I hope this is clear! Apologies for not elaborating earlier.

Please let me know if you make those wp-config changes and, if so, what errors arise if any.

Thank you,
George

[George]

Hey Steffen,

As you noted, this feature is unfortunately not possible at this time. 🙁

I’m sorry to disappoint!

We are not able to help with custom coding projects and so your best bet from here would be to hire another developer to assist you. We maintain a list of highly-rated developers here which might be helpful towards this end → http://m.tri.be/18k1

Sorry to disappoint here – but I wish you the best of luck with your customizations!

Sincerely,
George

[George]

Hey Simeal,

I appreciate your interest in our plugin! Unfortunately it is not capable of the things you mentioned – it’s not possible out-of-the-box, specifically.

You could, in theory, custom-code all of the features you describe here, but that is not something we can help with even if you purchased a license, and these features would require a very large amount of coding.

Another calendar solution may be a better option at this time – or hiring a developer to customize things for you, as well. If you’re interested in this latter option, we have a list of some developers with excellent reputations here → http://m.tri.be/18k1

I’m sorry to disappoint but hope the information here is clear and helps you move forward with your project.

Sincerely,
George

[George]

Hey Ian,

Thanks for your interest in our plugins! I’ll address both of your questions here below.

---

1. In a few months my client might want to sell tickets via their events calendar, so I have taken a look at Event Tickets Plus. Am I right in thinking that there will be another $89 for this add on?

Yes, you are correct here – it will be another $89 for another license for the Event Tickets Plus plugin.

---

2. Is there a way within WP dash board to give clients access to transactions etc – i.e. add to a custom dashboard?

A “Custom dashboard” outright is not possible unless you were to custom-code that from scratch – sorry to bear this news!

However, you could give your clients access to your wp-admin by making them a user role lower than administrator – something like the “Editor” role, for example, which doesn’t let them access things like site settings, plugins, themes, etc., but would allow them to view Order and other WooCommerce pages.

WooCommerce itself actually has its own roles & capabilities management system, too, to provide even more flexibility here. So, definitely check out information about that on pages like this one → https://docs.woothemes.com/document/roles-capabilities/

I hope this information helps!

Thanks,
George

[George]

Hey Sherry,

Thanks for reaching out. However, this forum is our “Pre-Sales Questions” forum, and your question is a technical support question.

If you have a premium license for any of our software, please log into your account here on http://theeventscalendar.com and post this question in the relevant Premium Support forum.

If you do not have a premium license for any of our software, then please post this question in our Free support forums at http://wordpress.org/plugins/the-events-calendar.

I will now close this thread. Post in the relevant forum as described above and we will get your issue within 24 hours if it’s in a premium forum – if it is in the free forums on wordpress.org, we will attempt to get to the issue this week during our weekly forum-pass there.

Thank you,
George

[George]

Hey Steve,

I will try to do my best to answer everything you ask, but please let me know if I’ve missed anything along the way! If so, I will circle back and address what I missed. Apologies in advance if this happens!

With that being said, let’s get to your questions one-by-one – I will be skipping over Question #2 because, as you noted, there is a Multisite License specifically and this resolves that question.

---

Question #1

1) As we intend growing the events website using sub-sites we will wish to achieve this by creating a WordPress multi-site, initially with a single sub-site.
Could you please confirm if all your modules support WordPress multi-site working and that I can upload the module(s) on the network dashboard but activate the module(s) on each sub-site?

“Modules” is not a terminology we use anywhere on our site, so just to keep things 100% crystal-clear, I will only be referring to our plugins. This is not snarky, but just important, because if you go to research any details about WordPress Multisite and such, “plugins” will be used there too.

YES, our plugins do generally work well with multi-site networks. The approach you suggest – where you upload to the network globally, but then only activate the plugins on a subsite-by-subsite basis, is not only support but is actually the recommended approach.

Learn more about administering plugins on Multisite Networks here → https://codex.wordpress.org/Multisite_Network_Administration#Plugins

---

Question #3

3) Initially we would want to purchase the Events Calendar Pro module so we can manage adding events.
We would then wish to take one of two paths:-

a) purchase the Events Tickets Plus so we could take and manage bookings

or

b) purchase the Community Events module and Community Tickets module

Based on the above migration path I need to understand if I need to purchase a license for each module?

e.g. If I had a license for the Events Calendar Pro and Event Tickets Pro modules and then at a later date I wanted to upgrade to the Community Events module and Community Tickets module do I have to purchase a license for the Community Events module and Community Tickets module and also continue renewing the Events Calendar Pro and Event Tickets Pro modules to obtain upgrades and support?

Or does the Community Events module and Community Tickets module provide the same features/functionality as the Events Calendar Pro and Event Tickets Pro modules but also enable registered users/promoters to create events and take bookings/tickets?

• Community Events, Community Tickets, Events Calendar Pro, and Event Tickets Plus do not overlap in terms of functionality. Each one provides its own “silo” of functionality and so, no, buying one plugin does not afford the functionality of another plugin. The functionality of each can only be acquired by buying a license for each.

• A license is required for each plugin. If it has its own product page here on http://theeventscalendar.com, then it does not share features with another plugin elsewhere on the site, and using it requires buying a license specifically for it.

---

Question #4

4) At the point we purchase the Community Events module and Community Tickets module could you please confirm how we would manage the ticket payment direct to the registered user/promoter for each event.
In your documentation you seem to indicate that their paypal account email is used but I just need to understand if we can setup a payment platform api per registered user/promoter?
You also indicate that the Community Tickets module can be integrated into supported eCommerce software and I just wanted to check if this is how we would set up direct payment?

• At this time, you can only share revenue to users/promoters via PayPal. You ask if a separate payment platform/API is possible. It is technically possible in some hypothetical sense, but not something supported out-of-the-box, so you would have to literally customize the code of the plugin.

• In regards to Community Tickets being integrated with eCommerce software, what this means is, for example, an eCommerce platform like WooCommerce. WooCommerce is what we recommend for use with Community Tickets. As far as whether this enables direct payment or not, well, it may indeed make it easier, but what I wrote about PayPal being the only method for sending money to users/promoters is still true. WooCommerce – and various extensions for it – would allow you to collect money in other ways, and would allow people who are buying tickets to but them with more things than just PayPal, but it does not change much about your paying of promoters on the site.

---

Question #5

We will have a duplicate of the site that we will be used to solely test any plugin upgrades and developments before making the changes on the live site and I wanted to check if we would need to purchase a license or if the license for the live site allows us to operate a test site?

You will not need a license for this site at all – to be clear, licenses to not enable any functionality, and so the plugins work totally fine without the license key being entered at all. So, licenses just sign up a domain name for support and for automatic updates.

However, since these domains would be “test” sites, what you can do is just head to http://theeventscalendar.com/my-account/downloads at any time and manually install + update this software on the test site. No license is required to then play around with things and test these out, and the code will be 100% exactly the same as it would be on your actual live site. You could then enter the license keys on JUST the live sites, to sign them up for the support and automatic one-click updates that you have paid for.

---

I hope all of this information helps!

Thank you,
George

[George]

Hey @Will,

I’m glad to hear that progress has been made – issues with PayPal connection/order process can be tricky to solve because sometimes, as you hinted at, there indeed glitches or temporary errors with PayPal connectivity and whatnot. Lots of variables and moving parts, in other words…

In regards to your comments about customizations, I’m glad those are working too. I agree that supplying more event information to the PayPal orders and such would be better than what is currently provided; unfortunately, it’s actually quite a complicated bit of code to get PayPal to handle and display something like the Event Title or event date or something.

I know of no specific release dates for such improvements at this time, but will reach out to our developers and see if we can make a development ticket for some improved integration with PayPal via their API or otherwise.

Let me know what your thoughts are here and if you have any further questions I can help with.

Thank you,
George

[George]

Hey @Mediamouse,

Thanks for reaching out. Both features are unfortunately the current default working for the plugin, and so changing them would require custom-coding.

We cannot help with custom coding.

I’m sorry to disappoint! We normally try to help with some advice about custom code despite our policy described above, but in this case both customizations here would require an extensive amount of custom work. 🙁

Let me know if you have any further questions I can help address.

Sincerely,
George

[George]

Hey Sherry,

This is not possible without some customization, unfortunately. While we cannot help with customizations, a general idea here would be to put events that are public holidays into a specific Event Category. Then, you could write custom CSS using this category to change the styles for just these events.

If you need to write custom CSS on your site, definitely check out a [free!] tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome. They have “Inspector” tools that let you zoom right over the element whose CSS you’d need to change, and thus make it very very easy to customize.

Best of luck with your customizations!
George

[George]

Hi Mogens,

It sounds like there are some code conflicts on your site. To help troubleshoot, can you log into your premium account on this site and post this issue in a Premium Support forum? This forum here is the “Pre-Sales Questions” forum, and since you are not posting from a logged-in account I cannot verify that you have a license.

If you do not have a premium license, please post in our free support forums here → http://wordpress.org/plugins/the-events-calendar

Thank you!
George

[George]

Hey Hani,

Happy New Year to you, as well 🙂

To be clear, do you mean that Events from The Events Calendar are showing up in your main “blog post” feed? If so, then can you head to Events > Settings in your wp-admin and make sure that the following option is NOT checked?

—

If this option is NOT checked but events still show in your blog loop, then unfortunately more support will be needed here.

These forums are the “Pre-Sales Questions” forums, so we would not be able to delve into troubleshooting here.

So if this option is NOT checked but events still show in your blog loop, then please log into your premium account here on http://theeventscalendar.com and post in the Premium Support forums – we will help more from there. If you do not have any premium licenses, please post on the free wordpress.org forums instead – we will try to get to your issue:

• http://wordpress.org/plugins/the-events-calendar

Thank you!
George

[George]

Hey Ted,

Thanks for reaching out and for your interest in our software!

In regards to your question, at this time what you last suggested is unfortunately the case – you would have to set up the payment system as you describe it on your own.

We do not have features at this time that would allow for front-end posts from subscribers. You would have to use another plugin to handle the membership system. You could then limit access to the Community Events submission page so that only those with a paying membership are able to access it.

I’m sorry to disappoint but hope this information is clear and helps you move forward with your project. Let me know if that’s the case!

Sincerely,
George

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