[George]

Hey @Cyrilsack,

Thanks for reaching out. I’m sorry to bear this information but, at this time, there is not any sort of feature like this within our plugins themselves.

If you’re using an “SEO” plugin like Yoast SEO, for example, then something like what you describe might exist within that plugin. As far as I know, it does not, but for confirmation and/or to seek alternatives I would recommend asking about this in the Yoast SEO plugin’s support forums and such.

Sorry to disappoint! Let me know if you have any other questions or concerns here.

Sincerely,
George

[George]

Hey Renzo,

Thanks for your interest in our software – the X Theme is very popular and our plugins are indeed mostly compatible with it.

If you search on the forums, however, there are issues with the theme from time to time. This is mostly because, as noted, it’s just a very very popular theme so there’s a huge overlap of our userbases, and so issues involving both pieces of software are bound to pop up.

With this being said, the “X Theme” does do some things that are not in line with WordPress core standards. For any sort of issue that arises from these theme features, we will not be able to help and you would have to post to the X Theme support team for assistance. For a better idea of what sorts of things we can help with and what we cannot, check out the “Product Support” section of the following page → http://theeventscalendar.com/terms

—

In closing, we have a 30-days no-questions-asked refund policy here for all of our products. So, if you are interested in Events Calendar Pro but are still skeptical, a good option might be to buy a license and try it out, and test aggressively on your site to see if there are problems. If so, then as long as you request a refund within 30 days of your purchase, we can refund your purchase immediately and completely.

I just wanted to mention this because this is the closest thing we have to a “Trial” period of our software, and it might be very helpful to take advantage of this and see how our code works with X Theme directly on your site.

Let me know if this helps and if you have any further questions or concerns. 🙂

Thanks,
George

[George]

Hey Alzentro,

You are posting a technical support question about Events Calendar Pro in our “Pre-Sales Questions” forum here, so I will close this thread and ask that you log into your account on this site that has a license, and then post in the appropriate Premium Support forums.

This thread is not posted from a user account on our site, so I also cannot verify that you have a premium license and thus cannot provide premium support.

I do not mean to make things harder than necessary here! We only provide Premium Support to paying license-holders, however, and so to ensure I can provide support for your issues please log into your account here on http://theeventscalendar.com and post this question in the premium support forums.

Thank you,
George

[George]

Hey Benjamin,

Thanks for reaching out. A core component of what you are trying to do here, and what you asked about last year, is a “Global Stock” feature within our plugins. We promised then that we are working on this feature, and unfortunately we still are working on this and have not released this feature yet.

So, that means that the specific configuration you described here is not possible with our plugins at this time.

You could, in theory, custom code a solution for this or hire a developer to build this feature for you, but neither solution is something we can help with. (If you’re interested in hiring someone to build this, we have a list of folks here who are highly-rated freelance developers → http://m.tri.be/18k1O).

I do not have an ETA on when this “Global Stock” feature will arrive – however it is a feature we really want to release and so hopefully we can publish it sometime before 2017 rolls around.

I’m sorry to disappoint Benjamin. Let me know if you have any further questions on this matter.

Thank you,
George

[George]

Hey @Benjamin,

This is an interesting concept and question – thanks for reaching out.

I’m sorry to bear this news, but while this may be technically possible, it’s not anything that our own plugins can achieve. Our plugins simply create the “ticket” product type within WooCommerce – from there, the checkout process and application of discounts and collection of user information at checkout is all handled by WooCommerce itself.

Does this distinction make sense?

So, there’s nothing about our plugins that would enable the features you describe.

I would recommend posing this question to the “WC Bookings” team, and/or to investigate for similar solutions on the WooCommerce website in some way.

I’m sorry to disappoint but hope this information is clear and helps you move forward with your project – let me know if this is the case, or if I can help with anything else!

Sincerely,
George

[George]

Hey there @Laughmasters,

Thanks for reaching out with this. I’m sorry to disappoint, but what you described is actually the very nature of the Event Tickets “RSVP” feature. This feature is wholly divorced from the workings of WooCommerce or any other eCommerce platform by design.

The RSVP feature is entirely handled by Event Tickets itself. Only the “premium” / “for-sale” ticket features of Event Tickets Plus are connected to WooCommerce or other platforms in any way.

So, what you describe is not possible. 🙁 I’m sorry to disappoint, but I hope this information is clear and helps you proceed with your project nonetheless.

Let me know if that’s the case!

— George

[George]

Thanks for this extra information!

I unfortunately still cannot recreate this error anywhere on my own testing site, nor do we have any other reports, and so this indeed could just be some sort of “false positive” or misplaced error reporting by that BulletProof plugin. For the record, I have never heard of this plugin – that doesn’t mean much, and I am not downplaying the need for you to tighten down on security, but I am wondering if this error is indeed just arising as a result of some of BulletProof’s “diagnostic” tools.

Any chance you could temporarily disable this plugin, and then instead see if any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

If the same errors show up when you deactivate that plugin and make the above change, then there is something substantive here and I can rope in a more senior developer than I to investigate this a bit more closely.

For now, however, this does seem to be an erroneous error part on part of BulletProof Security.

Thank you!
George

[George]

Hey @Rosa Maria,

When it comes to font and background-color changes, you will unfortunately have to implement these customizations yourself. We cannot help with customizations here – please see the “Product Support” section of this page for more information → http://theeventscalendar.com/terms

To make it easier to write custom CSS on your site, definitely check out a [free!] tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome. They have “Inspector” tools that let you zoom right over the element whose styles you need to change, which makes writing custom CSS much easier.

You can also hire someone to help you do this if need be – here’s a list of highly-rated customizers available for hire, in case it is helpful → http://m.tri.be/18k1

—

Now, despite everything above, since the deletion of the “Event:” and “Address:” text is a bit trickier I went ahead and wrote some custom code for you anyways 🙂

You can get rid of those labels by adding the following code snippet to your theme’s functions.php file:

if ( function_exists( 'Tribe_ECP_Load' ) ) {
/**
* Modify 'Event:' and/or 'Address:' text in Map View tooltips.
*
* @link http://theeventscalendar.com/?p=1052594
*/
function tribe_support_1052594( $data ) {

if ( tribe_is_map() ) {
$data['map_tooltip_event'] = ''; // Default is 'Event: '.
$data['map_tooltip_address'] = ''; // Default is 'Address: '.
}

return $data;
}

add_filter( 'tribe_events_pro_localize_script', 'tribe_support_1052594' );
}


This will make the Map View tooltips only show the event title and the address, as shown in this screenshot:

I hope this helps!

Best of luck with further customizations on your site.

Sincerely,
George

[George]

Hey Hans,

Thanks so much for your insight here – the informal tone definitely sounds like the right one for The Events Calendar and our other plugins. 🙂

Thank you!
George

[George]

Hey @Saffron,

Thank you for sharing this. The first thing I notice is that your version of WordPress is three versions behind – you’re running 4.1.9, when the most recent version is 4.4.1.

The first order of business should be updating to 4.4.1.

Once you are up-to-date, have another look at this issue and see how things behave.

If things are still as they are right now, I would recommend first opening up a support thread with Dreamhost so that they can start investigating this from their end, the server-end – if the pages load sometimes, then that seems to indicate the issue is not so much with the top-level plugins or themes, but with the server itself.

Go through all of these steps and then come back to this thread and let me know where things stand.

I really appreciate your patience with this!

Sincerely,
George

[George]

Thank you for this information! The settings confirm that this is the page where the calendar should be appearing:

http://tinadonadieucoaching.com/calendrier/

—

Now, as for your questions about the widgets in the sidebar, these are coming from your theme and not from The Events Calendar. So, to change this, I would recommend heading to Events > Settings > Display in your wp-admin. Find the option called Events Template, and try changing the template.

Try out every single template option there – after each new option, save the settings and check your calendar page to see if the design is any closer to what you’re looking for.

If none of the templates help, then your best bet is to contact your theme developer for help with hiding that sidebar or moving it elsewhere.

Thank you!
George

[George]

Glad to hear it, @Aris! I’m curious – can you share the link on our site where you found this solution? I’m just curious and don’t know about this off the top of my head, so having the link to this may be useful to share with other customers in the future.

As for other known issues with the Divi theme, no, there are not specific things that are indexed as known issues. Divi is a popular theme so it does often appear in the forums here, but each issue is usually quite unique and specific to the site – not just the Divi theme itself.

I hope this information is helpful!

— George

[George]

Hey Laura,

I appreciate the kind words! However, can you clarify exactly what you mean here? It seems like, based on your reply, that you don’t mind the functionality of the RSVP process but just don’t like the literal appearance of it on your page.

Is this the case?

It sounds like you are going to hire a developer to help customize this for you – is this the case, too?

Thank you,
George

[George]

Hey @Barback,

Thank you for reporting these issues – we definitely need to take a closer look at the CSV exporting and handle the column alignment issues better.

There is unfortunately not any immediate action that can be taken on this, though 🙁 I’m sorry to disappoint about this.

— George

[George]

Thanks for this information! Nothing looks outright problematic here, and I am still unable to recreate these errors on my own testing site, so I’m a bit stumped about why this issue would be appearing.

In your first thread, you mention how this error is being reported by BulletProof Security Pro – to be clear, does that mean that you do not see this error anywhere on your site except for some sort of diagnostic section of the BulletProof Security Pro plugin?

If you do see this error anywhere on your site other than within the sections of the BulletProof Security Pro plugin, can you please clarify where and when on your site this issue arises? Is it when you go to create an event for example? Is it when you click “View All” on a recurring event? Is it when you try and delete an event? Any sort of information like this that you can provide will help.

Thanks for your patience with this! 🙂

Sincerely,
George

[Author]

Posts