Find out more link on Events Calendar Pro is not working

[Saffron]

Hi, I really need some urgent support please. I purchased the updated version of Events Calendar Pro just a couple days ago. The calendar displays fine until you hit the ‘Find Out More’ link – then it just hangs and eventually goes to an internal server error page. I’ve included a link to the listings where you will see events with ‘Find Out More’ links.

This happens on desktop and mobile devices. Urgent help is required as the calendar is the main reason people visit my site.

http://www.whatsoninourbackyard.com.au/events/2016-01-09/

[George]

Hey @Saffron,

I’m really sorry to hear about this. For starters, I just want to make sure your expectations are set correctly here so as not to get your hopes up – you mention needing urgent help, but the pace of our forums is a reply within 24 hours. That can be slower over the weekends. I’m posting this on a Saturday, so I will definitely try my best to tend to your issue quickly, but just wanted to clarify the speed of things here so you can operate with realistic expectations and plan accordingly!

—

Now, to actually get to your issues, this is not an issue I can recreate. So I would recommend addressing the following things:

1. What is your site’s “System Information”? Please share the complete block of system information with us. Here is how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. What are your site’s permalinks settings, in “Settings > Permalinks” in your wp-admin? Are they /%postname%/, for example?

3. For me, the pages actually loaded fine when I clicked “Find out more” – they just took a very long time to load. Do you find this behavior? As in, do you too sometimes get the pages to load? Or does every single page fail for you?

4. How are you hosting your website, specifically? Who is the webhost you are hosting with – and, is this a good quality host? Is it a cheap host? Etc. Their could be inherent limitations from poor server performance at play here.

Thank you!
George

[Saffron]

Hi George,

Thanks for your reply. I appreciate you getting back to me at the weekend.

The system info is below:

url
http://www.whatsoninourbackyard.com.au
install keys
–
WordPress version
4.1.9
PHP version
5.6.10
plugins

Adminimize version 1.8.5 by Frank Bültge(http://bueltge.de/)
Connections version 0.7.2.6 by Steven A. Zahm(http://connections-pro.com/)
Content Slide Plugin version 1.4.2 by Snilesh(http://www.snilesh.com)
The Events Calendar PRO version 4.0.3 by Modern Tribe, Inc.(http://m.tri.be/20)
Facebook Members version 5.9 by Crunchify(http://Crunchify.com)
Insert Headers and Footers version 1.3.3 by WPBeginner(http://www.wpbeginner.com/)
Simple Ads Manager version 1.7.60 by minimus(http://blogcoding.ru)
The Events Calendar version 4.0.4 by Modern Tribe, Inc.(http://m.tri.be/1x)
Theme Test Drive version 2.9.1 by Vladimir Prelovac(http://www.prelovac.com/vladimir/)

permalinks are: /%postname%/

I have tried four or five times to get a ‘find out more’ page to load – it either fails or takes a very long time. I’ve tried this on my mobile and on my laptop

The host I am using is Dreamhost.

Thanks for your help.

[George]

Hey @Saffron,

Thank you for sharing this. The first thing I notice is that your version of WordPress is three versions behind – you’re running 4.1.9, when the most recent version is 4.4.1.

The first order of business should be updating to 4.4.1.

Once you are up-to-date, have another look at this issue and see how things behave.

If things are still as they are right now, I would recommend first opening up a support thread with Dreamhost so that they can start investigating this from their end, the server-end – if the pages load sometimes, then that seems to indicate the issue is not so much with the top-level plugins or themes, but with the server itself.

Go through all of these steps and then come back to this thread and let me know where things stand.

I really appreciate your patience with this!

Sincerely,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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