Hey Sherry,
Thanks for reaching out. However, this forum is our “Pre-Sales Questions” forum, and your question is a technical support question.
If you have a premium license for any of our software, please log into your account here on http://theeventscalendar.com and post this question in the relevant Premium Support forum.
If you do not have a premium license for any of our software, then please post this question in our Free support forums at http://wordpress.org/plugins/the-events-calendar.
I will now close this thread. Post in the relevant forum as described above and we will get your issue within 24 hours if it’s in a premium forum – if it is in the free forums on wordpress.org, we will attempt to get to the issue this week during our weekly forum-pass there.
Thank you,
George