[George]

Hey @Kadi,

Thanks for reaching out!

There is unfortunately no such shortcode at this time. 🙁

Sorry to disappoint!
George

[George]

Hi there,

Thank you for reaching out. These forums here are our “Pre-sales Questions” forums, so we unfortunately cannot field technical support questions here.

It doesn’t currently appear that you have a premium license with us. If this is wrong, and you do have a premium license with us, then apologies for my misunderstanding!

However, in that case please log into the account on this site that has your premium license, and then post this question in a premium support forum.

If you indeed do not have a premium license, then please post your question in our free support forums here → http://wordpress.org/plugins/the-events-calendar

We check those forums a bit more than once per week, so hopefully we will be able to get to your question there.

Thank you,
George

[George]

Hey @Xrossglobalgroup,

I’m really sorry to hear this. I do not find this behavior on my own site, and I noticed that your plugins are at version 4.1 for your Events Calendar add-ons and 4.1.0.1 for The Events Calendar itself….

The current versions for ALL plugins are 4.1.1, so I’m wondering if you can first update to 4.1.1 for The Events Calendar and all of its add-ons on your site.

Once you do this, do these issues persist?

Let me know!

Thank you,
George

[George]

Sorry to hear about this @David!

Can you post your “System information” here so we can investigate? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I do not see this problem on my own site but another user has reported similar behavior so we will investigate this closely to make sure there’s not a bug.

Thank you,
George

[George]

Hey @Linh,

Sorry to hear about these issues!

We’ve had a few reports of similar behavior cropping up recently, so there could be an Eventbrite API issue here.

Before jumping to that, though, there are a few things worth investigating:

1. You mention using both Eventbrite Tickets and Events Calendar Pro, but your account here only shows a purchase of Eventbrite Tickets. Where does your copy of Events Calendar Pro from?

2. Can you post your “system information” to help us investigate? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

3. You write, “Previous events seem to be working absolutely fine,” which is interesting. If you create any other NEW events on your site/Eventbrite, do these issues happen uniformly with any event you try to make?

Thank you!
George

[George]

Hey Nick,

Thanks for reaching out! We unfortunately cannot help with custom coding or questions related to such projects. Check out this page for more information → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

---

While that disclaimer is true and we can only provide very limited help here, I would like to at least try and help. 🙂 I think a huge help here would be to first get a good text editor if you don’t have one already. Something like “Sublime Text”, for example. We’ll come back to this later.

For getting the order items (i.e. tickets) from an order, you could use code like this:


$order = new WC_Order( $order_id );
$order_items = $order->get_items();


That variable $order_items should now be an array of, well, the Order’s items, where you could then use a foreach loop like this:


if ( is_array( $order_items ) && ! empty( $order_items ) ) {

foreach ( $order_items as $order_item ) {

// Do stuff....
}
}


In that part that says “//Do stuff”, you’ll have to take the reins from here. But you should be able to var_dump() the $order_item to find the ID of that item, then you can use the WordPress core function get_post_meta() to find that item’s meta information—not the order’s meta, but that specific item’s meta.

Now, earlier I mentioned a good text editor—if you don’t have one already, and sorry if you do!—because we will unfortunately not be able to provide much more insight on topics like this. But with a good text order, you can use a “Find in folder” feature to search within the Event Tickets Plus folder for strings like new WC_Order to see where we use the sort of code I describe above. Then you can read how we do things, like getting/setting ticket information, and you can just copy and paste whole chunks of utility from there.

I hope this information helps! Head to the trusty old Google for anything you’re not familiar with here, check out that support policy page I linked to so that we can operate with the same expectations here, and let me know if you have any further questions that I can help with. 🙂

Sincerely,
George

[George]

Hey William,

Thanks for reaching out!

Unfortunately, what you describe here means that your custom theme is the problem:

When I change the subject to fourteen , the tooltip back to work.

We unfortunately cannot help fix themes, so if you bought your theme from somewhere online, definitely reach out to their customer support team for some assistance. I found these specific JavaScript errors on your page, all of them arising from the theme (or from other plugins on your site):

Error: Bootstrap's JavaScript requires jQuery

TypeError: document.getElementById(...) is null

TypeError: $ is not a function

Bring these issues to your theme author and see if they can help—I hope they can!

---

In the meantime, Events Calendar Pro is at version 4.1.1 now. I would recommend updating to that here, too. 🙂

Thank you,
George

[George]

Thank you for this feedback, @rappnews—this is actually something we are keen on integrating with our search results and are hoping to include in the next several weeks.

I’m sorry that the pace isn’t faster than that, but stay tuned!

In the meantime, let me know if there’s anything else I can try to help with here.

Sincerely,
George

[George]

I’m glad to hear that other forum topic helped!

Unfortunately, we are not able to help with your next questions, about customizing those functions. The best way to customize those functions is simply to head into the code and customize them to do whatever things you would like them to do.

---

⚠️ We cannot help with code customizations, so I will be closing this thread. Please read this article to learn what we can and cannot do here on the forums: https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

---

To implement the features you describe, you would have to write that custom code or hire a professional developer to write the code for you. We have a list of great developers here → http://m.tri.be/18k1 (and have no affiliation with any of these folks—they’re simply some well-respected names in the community that we’ve compiled to share in situations like this one).

Best of luck with your project,
George

[George]

Hey @Lea,

It sounds like there are two separate issues here:

1. “When I create new events I can no longer put a price on them, the box just isn’t there?”—to be clear, do you mean the “Cost” field on events? I am talking about the “Cost” field that is NOT in the “Tickets” metabox.

---

2. The “two boxes for price” issue in the “Tickets” metabox is odd, not something anyone else has reported, and one I cannot recreate.

To help investigate this, can you please do the following steps?

• 2a) Deactivate ALL plugins on your site except for just The Events Calendar, Event Tickets, Event Tickets Plus, and WooCommerce. When these four plugins are the ONLY active plugins on your site, do you have two cost boxes still?
• 2b) Please post your system information here. You can do so by following these steps: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

---

Thank you!
George

[George]

Hey @Martin,

I unfortunately do not have a great reason for why the event featured image isn’t in the cart; at this time, this is just not something our plugins do.

I will create a ticket for our developers to do this, but doing so is unfortunately an elaborate code customization so it’s not something we can do here in the forums. (https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/)

I’m sorry to disappoint, but this is great feedback and I have just created a ticket for our developers to add this to the plugins at some time.

Please let me know what you think and if there is anything else I can try to help with at this time.

Sincerely,
George

[George]

Hey Daniel,

Thanks for reaching out!

The only documentation we provide along these lines is our standard invoice, which does included our official address and such.

You can access an official invoice from us any time by following the steps here → https://theeventscalendar.com/knowledgebase/order-invoices/

Due to the type of conversation this is, I will close this thread—if you have further questions about this matter, please email us for a more private conversation at support at this domain. 🙂

Thank you!
George

[George]

Thank you so much for the detailed breakdown of things here, @tanyazailer!

At this time, it is a known issue that our plugins do not work with WPML to any meaningful degree.

The Events Calendar is the only plugin of ours that has support for WPML at this time. Events Calendar Pro, Event Tickets, Event Tickets Plus, and all other add-ons unfortunately do not support WPML at all at this time. 🙁

I’m sorry to disappoint!

Better WPML compatibility is a distant goal of ours—something we hope to achieve in the coming months and years—but it is not something we will be able to pull off in the immediate future. I just want to be honest about that. 🙁

Still, your notes here are much appreciated and may help us improve specific things. So, again: thank you!

If the lack of compatibility with WPML is a deal-breaker for your site, please do not hesitate to seek a refund from us. We’d be happy to try and make things right. You can learn how to get a refund here → https://theeventscalendar.com/knowledgebase/refund-policy/

Thank you!
George

[George]

Hey @chris,

We unfortunately cannot help with custom coding. Check out out this page for more information → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

That being said, I’m curious—what do you get if you var_dump() that $additional_fields variable?

(If you’re not sure what that question means, hit up the old Google search to learn about the awesome var_dump() function.)

You can literally copy and paste the output of var_dump() on that variable into a Gist at http://gist.github.com, then share a link to that Gist here, and I’ll take a look! 🙂

Cheers,
George

[George]

Hey Mike,

Thanks for reaching out! At this time, there is no specific integration with these plugins. What you write here is accurate:

But the events listing search (with a few Filter Bar filters and other customisations) doesn’t seem to be hooked into Relevanssi.

Our plugin is not hooked into Relevanssi at this time, and we unfortunately don’t have experience making it so. 🙁 I’m sorry to disappoint! I would recommend posing these same questions to the Relevanssi folks to see if they have any insight on extending their plugin’s features like you describe.

Let me know if there’s anything else I can try to help with.

Sincerely,
George

[Author]

Posts