[George]

Hey Kenneth,

Thanks for reaching out.

There is unfortunately no option at this time. 🙁

In regards to removing the noindex, you can do this by adding a snippet like this to your theme’s functions.php file:


if ( class_exists( 'Tribe__Events__Main' ) ) {
add_action( 'wp', 'remove_tribe_noindex', 999 );

function remove_tribe_noindex() {
remove_action( 'wp', array( 'Tribe__Events__Main', 'issue_noindex' ) );
}
}


---

I’m curious here, as well, why you think your search engine rankings have been affected by the events noindex? There are other factors on your site that might be far more likely to be the culprit, as the main /events/ feed page can actually hinder proper indexing of the site’s individual events.

Cheers!
George

[George]

Hey David,

Sorry to hear about all of this. I don’t notice anything with my own site’s Month View ordering, so am curious about the nature of your issue.

1. First, can you share a link to your site so we can see the issue live?

2. Next, share your site’s “System information” → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I’ll take a closer look with that information in hand and see if I can identify what you describe.

Thank you!
George

[George]

Hi @Laughmasters,

I’m sorry to see this!

For starters, can you please share these two essential pieces of information:

1. System information → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. Can you clarify if you are using the combination of Event Tickets & Event Tickets Plus on your site? Are these two plugins active on your site? Or when you say “WooTix”, do you mean that the old plugin “WooCommerce Tickets” is active on your site instead?
— George

[George]

Hey Justin,

I’m glad that the manual importing works, at least—I do not have problems with scheduled imports so am wondering if you can share some information here to help us investigate this more closely:

1. Can you post your system information to this thread? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. You say, “Not related to theme or other plugins.” What were the specific steps you went through to determine this?

3. How much traffic does your website get? This may sound like an odd question, but is indeed related; WordPress does not offer true cron jobs, it only sets a flag at intervals so that when someone visits the site, if that flag is set, then an action is performed.

So an “hourly” cron job with WordPress is not really an hourly cron job; it means a flag is set every hour, and if someone visits the site within that hour, then the action is performed (i.e. Facebook event importing). But if no visitors arrive, then the action is not performed.

Do you have many frequent visitors to the site? Or other than yourself (or the team building out the website) is it still not actively visited?

Thank you!
George

[George]

Hey Bart,

Thanks for reaching out!

While there is no “Guest List” feature like you asked about, unfortunately, there are indeed QR Code scanning apps out there that are used for scanning QR Codes on tickets. Our plugins do NOT do the scanning themselves; they simply make the tickets with the QR Codes that can then be scanned by other apps.

For iOS and Android alone there are hundreds of free QR Code apps out there, maybe more.

I hope this information helps!
George

[George]

Hey Daniel!

Thanks for reaching out.

Is possible to show in a map marker all the events in a list, showing the name, link and date?

☝️That is unfortunately not possible at this time. 🙁 The only map functionalities provided are those in the main “Map View” and then the little singular maps that show in “Venue Details” on single event views.

Sorry to disappoint!
George

[George]

Hey @Ondrej,

I’m sorry to hear this!

The field works for me, so I’m wondering if you can share two things here:

1. Can you share a screenshot of the specific field you are referring to? You can do so by uploading the screenshot to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look. I just want to be 100% certain that we are referring to the same field! ( ⚠️ Please screenshot the whole page, or as much of it as you can—not just a closeup of that one field.)

2. Can you post your System Information with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hey Kevin!

Is there a way to require additional user information before allowing them access to sell tickets?

This is an interesting question but there is unfortunately no way to require extra information like that from within our plugins. 🙁

It is technically possible, but would unfortunately require many code customizations to implement. So to implement the features you describe, you would have to write that custom code or hire a professional developer to write the code for you. We have a list of great developers here → http://m.tri.be/18k1 (and have no affiliation with any of these folks—they’re simply some well-respected names in the community that we’ve compiled to share in situations like this one).

Sorry to disappoint!
George

[George]

Hey Roland,

Thanks for reaching out. That registration link is generated by your theme, which is heavily customizing the display of events.

For further refinement of the display of events on your site, I would recommend reaching out to the theme developers. For starters though, you can remove the auto-generated “Register” link by adding CSS like this to the bottom of your theme’s style.css file:


.av-single-event-meta-bar-inner > ul {
display: none !important;
}

The register links are linked to a Products page, so you can just manually add tickets links in your events content somewhere higher up the page. To auto-generate links somewhere else, you would have to modify the code of the template files directly. 🙁 Reach out to your theme developers for assistance with that if need be….

I hope this information helps!
George

[George]

Hey Neil,

You unfortunately can only hide both things with CSS. We cannot help with customizations and custom code, unfortunately (see this page for more information about that → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/).

These two customizations are simple, however, so I’m happy to help!

1. For the “tickets remaining” field, add CSS like this to the bottom of your theme’s style.css file:


.woocommerce .tribe-tickets-remaining {
display: none !important;
}


2. For the “Don’t list me on the public attendee list” checkbox, add CSS like this to the bottom of your theme’s style.css file:


tr.tribe-tickets-attendees-list-optout {
display: none !important;
}

Cheers,
George

[George]

Hey Patrick,

Thanks for reaching out. In regards to the display of things, can you clarify what the exact shortcode is that you’re using? All of the parameters and such—you can just copy and paste the shortcode in its entirety here and I will take a look.

I just tested this and was not able to produce the problem so let me know.

In the meantime, just to touch on the timeline of replies here, our response times are one reply within 24 hours during the workweek. So your first post came in on Sunday, a weekend, hence the slight delay in response.

Apologies for that—thanks for your patience here!
George

[George]

Thank you, Anthony.

I do not have any of these issues when I try to recreate them, so I’m wondering if there’s perhaps a theme or plugin conflict on your site.

First, we just published a maintenance release this morning so I would recommend first getting up-to-date with that. The version is now 4.1.2 for these plugins:

• The Events Calendar
• Event Tickets
• Event Tickets Plus

1. Once those are all at version 4.1.2, do your issues persist?

---

If that doesn’t help, then I would recommend testing for a theme or plugin conflict. To do this, deactivate all plugins on your site except for ONLY these four specific plugins:

• The Events Calendar
• Event Tickets
• Event Tickets Plus
• WooCommerce

When your site is in this state, make a new test event with tickets.

2. For these tickets, when you add a quantity to them does it work?

---

Let me know what you find!

Thank you,
George

[George]

Thank you for reporting this, @Kyle!

Those tests do seem to reveal a theme conflict here. Unfortunately the best step from here is to contact the Divi theme authors and see if they can help troubleshoot their theme’s conflict-causing code.

Thank you,
George

[George]

Sorry to hear about this!

I do not have this issue—I’m wondering if you find any progress if you do the steps listed on this page? → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let me know what you find!

Thank you,
George

[George]

Hey Stephen,

Thanks for reaching out.

Modifying the pro/map/content.php file is actually a great approach here, and the recommended one, but the best way to do that is to NOT modify the file that is inside the plugin.

Instead, create a new file in your theme at this location:

[your-theme]/tribe-events/pro/map/content.php

Make this version of the content.php file a duplicate of the original, then make your changes here in this theme version.

This way, you can update your plugins and the changes will not be lost. This should not cause problems and is a great approach.

To learn more, check out our “Themer’s Guide” here → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Cheers!
George

[Author]

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