[George]

Hey Nadz,

Thanks for clarifying!

This is not possible, unfortunately:

It there a way for the event organiser to login the backend and only access their event?

As for the front-end attendees list, there isn’t an actual website I could link to, but all that is displayed is a simple “Who’s Attending” list with the avatars of folks who have bought tickets and have not the option at checkout called “Do not show me on the front-end attendees list”. Here’s a screenshot of how such a list might look:

I hope that helps!
George

[George]

Hey Gene,

Thanks for clarifying this—to my knowledge it was a conscious decision to leave the Venue Name out of the .ics format’s LOCATION file field, because that field is used for very literal geo-mapping and such. And addresses in a formal sense don’t have a “name”—just the raw address information like the street address, city, state, country, zip.

You can only modify this by modifying core plugin code, which I do not recommend, but it is possible.

We cannot help with code customizing, so you will have to take the reins on this sort of custom coding project, but just to try and help get you started, you can modify the output of the LOCATION .ics files generated by our plugins by heading to this file within The Events Calendar:

the-events-calendar/src/Tribe/iCal.php

Scroll down to around line 279 or so of this file, and you’ll see the code that generates the .ics filed LOCATION data field. It looks like this:


// add location if available
$location = $tec->fullAddressString( $event_post->ID );
if ( ! empty( $location ) ) {
$str_location = str_replace( array( ',', "\n" ), array( '\,', '\n' ), html_entity_decode( $location, ENT_QUOTES ) );
$item[] = 'LOCATION:' . $str_location;
}


Not sure how to add the venue name? You can try using a function like tribe_get_venue( $event_post->ID ). If you need further assistance from there, you’ll unfortunately have to turn to a professional developer for some hands-on help. We have a list of great developers here → http://m.tri.be/18k1 (and have no affiliation with any of these folks—they’re simply some well-respected names in the community that we’ve compiled to share).

Cheers!
George

[George]

Hey Ed,

Sorry to disappoint about the lack of specific recurring event features you want here.

As for anything related to that “Shortcode plugin”, we do not make that plugin and are thus not able to answer any questions related to. I unfortunately do not know what it’s capable of, and your best bet is to post any questions related to it to the authors of that plugin → https://wordpress.org/plugins/the-events-calendar-shortcode/

As for a “pre” tag, I would recommend viewing your post content in “Text” mode instead of “Visual” mode—this reveal the pre tags, and you can remove them. They are not added by default, but are likely there by mistake because you copied and pasted a shortcode example that was itself wrapped in pre tags for formatting/style.

Cheers,
George

[George]

We’re excited for a fix, too, and I’m so sorry for the trouble here! I appreciate your patience, and appreciate your sharing your system information too. I took a look through it and am happy to report that nothing seems outright problematic here—your plugin versions are all up-to-date, for example, which could’ve been a problem if they weren’t….

I’m sorry that there aren’t many other moves on the board at this time—I would recommend simply staying tuned to this thread, where I will post any updates as soon as I have them!

If any other questions, comments, or concerns arise in the meantime, don’t hesitate to ask. 🙂

Thank you,
George

[George]

No worries! Glad to hear about the progress.

Best of luck with your site,
George

[George]

Glad to help—best of luck with your site!
George

[George]

Hey @theroad,

All of the meta isn’t saved at the point of that action, unfortunately—but you might have some better success by using the action tribe_events_update_meta instead.

add_action( 'tribe_events_update_meta', 'example_callback', 10, 2 );

Using this format, you get two arguments in that example_callback callback function, so you can do stuff like this:


function example_callback( $event_id, $data ) {
// Stuff with event_id and data....
}


We cannot help with custom coding, so you’ll have to investigate this and play around with things a bit, but if you head into that src/Tribe/API.php class file within The Events Calendar, around line 182 you will see the tribe_events_update_meta action I am describing here.

Check it out—best of luck with your tinkering!

George

[George]

Hey Janet,

Sorry to hear about these issues! We actually have several known bugs with Eventbrite that we are working hard to fix—the bugs affect event syncing and the core functionality of the plugin, so it’s a huge problem and we are trying to identify the exact source of the problem.

We have yet to do so, unfortunately. 🙁

I am sorry to bear this bad news! One thing that might help in the meantime is to share your system information. You can do so by following the steps on this page: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Sincerely,
George

[George]

This reply is private.

[George]

Sorry to hear this Suzana!

Just to be clear, can you confirm if the exact steps of this article don’t help? → https://theeventscalendar.com/knowledgebase/order-invoices/

The records should be there and I just want to establish definitively if there is a limitation with those specific records in this case.

Next, can you confirm if you have the email receipts for your original purchases and such in your email inbox? The receipts should at least be there—let me know!

Thank you,
George

[George]

Hey David,

It’s unfortunately not possible to modify the script-loading behavior without extensive custom coding, which we cannot help with.

We are working on a fix for an upcoming release that would truly limit all stylesheets and scripts of the Events Calendar (and its add-ons!) to the relevant pages only.

I do not have a specific ETA for this fix, but I just wanted to make it clear that we agree that the assets should only load where needed and are working hard to ensure that that’s the case.

Sincerely,
George

[George]

Hey Nadz,

Thanks for reaching out!

These two things are unfortunately not possible with our plugins:

1. Can they checkin attendees without logging in the backend.
2. If not is there a scanner that will check tickets without redirecting them to a backend.

Is that a deal-breaker in terms of using our plugins? I assume it is, and am sorry to disappoint. 🙁

With these two key things not being possible, the rest of the questions are not applicable, it seems. If the lack of those two core feature is not a deal-breaker, though, and you are still interested in the other questions you posed, let me know and I will try my best to answer those! 🙂

Sincerely,
George

Thank you

[George]

Hey Dennis,

Thanks for reaching out. The features you are trying to implement are not provided by our plugins, and would thus unfortunately require many code customizations to implement 🙁

To implement the features you describe, you would have to write that custom code or hire a professional developer to write the code for you. We have a list of great developers here → http://m.tri.be/18k1 (and have no affiliation with any of these folks—they’re simply some well-respected names in the community that we’ve compiled to share in situations like this one).

We cannot help with custom coding, so I wish you the best of luck pursuing this as described above.

I would like to mention, however, that we are going to be launching the ability to embed “single” events at some point in the next year—I do not have a specific ETA, and this is not quite the feature you describe, but I just wanted to share it in case that is helpful.

Sincerely,
George

[George]

Hey Kelly,

I’m sorry to hear that only one event is showing. While listing all events on the map is not possible by default, there should be many more than just one! 🙂

To help investigate why that’s not working, can you share a link to your site where this is happening?

Next, can you post your site’s system information here? I will use this information to investigate why only one event is showing up. Here’s how to share system information → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Cheers!
George

[George]

Hey Don,

You posted this thread over the weekend; our support hours are one reply within 24 hours during the work-week. So thank you for your patience here, and sorry for the wait.

When it comes to your issues with the ordering of events, we do have one known bug that affects the ordering of events within a given day, but I have not seen or heard of, and cannot recreate, the exact behavior you have here.

With this in mind, then, I would recommend doing the following steps:

• Deactivate ALL PLUGINS on your site except for literally only these two plugins: The Events Calendar and Events Calendar Pro
• Activate a default theme like Twenty Sixteen on your site.

When your site is in this state, take another look at the ordering of things. Do the same issues persist?

Let us know what you find!

Thank you,
George

[Author]

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