[George]

Hey Laurent!

I unfortunately cannot help with any other coding. Please read this page to learn what we can help with → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

To further realize the customizations you want, you would have to write that custom code or hire a professional developer to do it for you. We have a list of great developers here → http://m.tri.be/18k1 (we have no affiliation with any of these folks—they’re simply some well-respected names in the community that we’ve compiled to share).

Best of luck with your tinkering,
George

[George]

Hey Janette,

Thanks for your followup. To find all of the CSS that our plugin generates, head into the plugin files directly and look for any file that ends with the “.css” file extension. They’re all there! 🙂 There is unfortunately NOT one master file with all color-related stuff; there are many files, and you will need to use your code editor’s “Find” and “Search” tools to look for instance of CSS rules like “color:” and “background-color:” and all of that.

Best of luck with your tinkering!
George

[George]

Our ticketing plugins let you sell tickets for events and other post types.

A scannable QR code is provided on the tickets that you can then scan to “check in” people at the door.

Our ticketing plugins do not offer a front-end attendee management system where organizers can manage attendees without logging in.

[George]

Hey Caroline,

Thanks for this information!

I consulted with a developer on our team here and have two pieces of information to share here:

1. First, I notice in your “System Information” that you’re using some outdated versions of our plugins. Instead of The Events Calendar 4.0.5, for example, you should be using the latest version, which is currently 4.1.2.

So, I would recommend updating The Events Calendar to 4.1.2 and then updating all of the other add-ons for it on your site to their most recent versions; you can find the downloads for these other add-ons at http://theeventscalendar.com/my-account/downloads

2. Next, one thing the developer and I noticed is that the images on your event pages LOOK the same to the human eye, but they’ve actually got different filenames (and are attached to different events, of course). They do seem to be the same size, but the fact is that the filenames of the images themselves are actually different. In our code, then, different hashes would be returned for the images when these events are looked up to be imported—this would suggest to the code that the images are different and thus any sort of “duplicate” test is failed.

They look identical, admittedly—but they might have slightly different compression values or EXIF data or some other small difference, trivial to a human but hard for a machine to pick out, and so they are imported anew each time.

I’m sorry about these facts, because we unfortunately don’t have a solution for this at this time. 🙁 But I hope that my explanation of the problem is useful.

Let me know what you think!
George

[George]

😀

[George]

😀

[George]

Hey @Jill,

The limitation of months on your site seems to be caused by your theme. If you activate a default theme like Twenty Sixteen, do you have the same limitations with the month view pagination?

As for moving arrows and other customizations, we unfortunately cannot help with customizing things. 🙁

So to implement the modifications you describe, you would have to write that custom code or hire a professional developer to do it for you. We have a list of great developers here → http://m.tri.be/18k1 (and have no affiliation with any of these folks—they’re simply some well-respected names in the community that we’ve compiled to share in situations like this one).

Thank you!
George

[George]

Hey Douglas,

Thank you for reaching out! I’m really sorry to bear this news, but we cannot help with customizations. 🙁

We have a list of great developers here, though → http://m.tri.be/18k1 (we have no affiliation with any of these folks—they’re simple some well-respected names in the community that we’ve compiled to share in situations like this one).

Cheers!
George

[George]

Hey Sean,

Thanks for reaching out!

I’m sorry to bear bad news on two fronts here, but unfortunately our plugins do not offer any sort of “down payment” integration at this time. 🙁 There is also no specific email integration at this time.

Now, both things might be possible by using other plugins that extend WooCommerce—I do not know of any specific plugins in these realms, but it’s a possible source of a solution here.

Let me know if there’s anything else I can help with! 🙂

Thanks,
George

[George]

Hey @Joelle,

Thanks for reaching out!

This is an interesting problem, but is one I cannot reproduce. So to help investigate here, would you mind posting that website’s system information here? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I’ll take a closer look!
George

[George]

Hey Amy,

You can manually upgrade with only a few short steps.

First download a copy of the latest version of Events Calendar Pro here → http://theeventscalendar.com/my-account/download

Next, download a copy of the latest version of The Events Calendar here → http://wordpress.org/plugins/the-events-calendar

Then make a backup of your site and database. This is optional, but I recommend doing this before proceeding and if you choose to proceed without backing things up it is at your own risk and against our recommendation. Not sure how to back up your site and database? Well, this is an essential skill for anyone owning/running a website, so it’s a great time to learn. 🙂 Turn to the old Google.com and search for simple methods; there are dozens of easy, simple ways to back up a site and a database.

Once things are backed up, DELETE (not just “deactivate”, DELETE) the existing versions of Events Calendar Pro and The Events Calendar. This will not erase any calendar data. But you have the backup from the previous step just in case.

Finally, once those are deleted, install the new versions you downloaded in Step #1. Activate them, add your license keys, and you’re good to go!

Cheers,
George

[George]

This reply is private.

[George]

Hey @Louise!

You should be able to hide that opt-out button completely by adding the following bit of CSS to the bottom of your theme’s style.css file:


tr.tribe-tickets-attendees-list-optout {
display: none !important;
}


I hope that helps!
George

[George]

Hey @Reid!

You should be able to pull off exactly what you describe using Event Tickets Plus’ built-in global stock features. You can read a guide on using those features in the “Using Global Stock” section here → https://theeventscalendar.com/knowledgebase/making-tickets/

Take a look at that and let me know what questions might arise from that, or any other questions I can try to help with. 🙂

Sincerely,
George

[George]

Hey @Nucreative,

Thanks for reaching out. While there are undoubtedly things in our plugin that can be improved performance-wise (and which we are constantly refining and improving!), the fundamental limitation here is the sheer volume of events you have.

There is unfortunately not a whole lot that can be done from our end on this at this time—you could reduce the number of events on your site, or reach out to your web host provider for some other insight on this matter / possible increasing of resources to your server.

I’m sorry to disappoint! Please let me know what other thoughts you have on this.

Sincerely,
George

[Author]

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