[George]

Hey Christian,

Thanks for reaching out!

If you head to http://theeventscalendar.com/license-keys, you can find upgrade buttons in the Upgrade To: section of your license box. You can see an example of that in the bottom right corner of this screenshot → https://cloudup.com/ceUBxzM-w6G

This is the only way to upgrade licenses, and the difference between the cost of the two licenses will be subtracted/credited.

As for buying a new license for Community Events, this is a separate purchase and there is unfortunately no discount at this time. You can grab such a license here → https://theeventscalendar.com/product/wordpress-community-events/

Cheers!
George

[George]

This thread was not successfully posted here, but was posted successfully over here → https://theeventscalendar.com/support/forums/topic/generating-a-sales-report-per-event/

I will close this thread for now. Check out the above thread for this discussion.

Cheers,
George

[George]

Hey Jon,

If you are NOT going to “Network Activate” the plugin, then a Personal License should be fine. If you get a notice in the wp-admin saying you need a Multisite License, then this can be ignored. It is unfortunately part of the system in place that lets us monitor license activations to help prevent abuse.

I hope this information helps—let me know, and let me know if there’s anything else I can try to help with!

— George

[George]

Hey Roger,

Thank you for elaborating on things.

You mention WPML here and I think that is a huge part of the problem here. Our ticketing plugins unfortunately do NOT currently work with or support the features of WPML. 🙁

If you deactivate WPML and then try creating a test event with test tickets, how do things look and work?

— George

[George]

Hey Jeremy,

Thank you for sharing this!

I honestly do not know why that notice would be appearing if the version numbers are correct, which your screenshot shows they are. I cannot recreate this problem on my own site. 🙁

The only steps I can recommend would be one of these things:

• You can choose to just ignore the message.
• You can try doing a “clean install” of BOTH plugins. To do this:
  • First make a backup of your site.
  • Then, DELETE—not just “deactivate”, but DELETE—both plugins from your site.
  • Then, download fresh copies of both plugins from their official source. (The Events Cal here, and Events Cal Pro here).
  • Then install and activate the fresh copies and see if the notice persists.

I am sorry about this weird issue and that these two options are the only ones I can think of!

Let me know what you think and if there is anything else I can try to help with.

Cheers,
George

[George]

Hey Chris,

Thank you for elaborating on the issues here. Based on your description of things, the issues are arising from your theme and Visual Composer itself, and so I would recommend following up with them for further support.

Why? Well, the things being described here are event embeds, which happen when you copy and paste the URL of a single event into another piece of WordPress content, as you describe in your first post here. The core problem you describe is that the event embeds are not responsive on your home page.

To test this out, I copied and pasted single events into various pages, posts, etc. on my own testing site to see if they were indeed not responsive.

What I found was that they actually ARE responsive. Here is a video screencast showing a page on my site where it works responsively, as I adjust the width of the browser and such → https://cloudup.com/cl5k9QtNuh8

So since they are responsive by default, the fact that they are not responsive in your current theme means that your theme is breaking the responsiveness.

There is also another layer to the problem, actually, based on what you said: you say that if you paste the URL into Visual Composer directly, no embed is shown. So, embeds are broken in Visual Composer. Please contact the Visual Composer team for assistance with that specific issue and to bring the issue to their attention.

I am sorry to bear the news about the Visual Composer theme not support embeds within Visual Composer at all, and not allowing them to be responsive when they do embed. Please do contact their support team for further assistance with both members.

I wish you the best of luck with these issues and your project.

Sincerely,
George

[George]

Hey Nick,

There is no alternative to my knowledge other than the Product Add-ons extensions you shared above. I have seen reports from customers in the forums that they are able to use it to some effect with Event Tickets Plugins, though I must unfortunately admit that I do not know how that is done myself and have not used the Product Add-ons extension. 🙁

If you purchase the Product Add-ons extension you will have access to their customer support, and would be able to pose questions about integration to them—so this is an option to consider.

As I mentioned, I unfortunately don’t know of any other plugins that add similar functionality.

Sincerely,
George

[George]

Hey Edward,

I took a look at your site again and notice a JavaScript error arising on the page—it’s saying no Google Maps API Key is defined.

Now, this issue arises only some of the time for some of our customers. To fix this, I would recommend adding your API Key as per the instructions in this knowledgebase article (which shows you how to get your API Key if you don’t already have it on hand) → https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

Cheers!
George

[George]

Hey Anders,

Thanks for reaching out!

Our plugins unfortunately do not provide per-venue feeds at this time. 🙁 There is only the main events feed, which you can find if you add /feed to the end of your main events page URL.

So, if your main calendar page is at example.com/events, the feed is example.com/events/feed

Venue-specific feeds don’t yet exist at this time though—sorry to disappoint!

Is there anything else I can try to help with? Let me know.

— George

[George]

Hi @Nicolaas,

Thanks for reaching out.

Unfortunately, what you say here is correct:

It seems that “Attendee Information” does not have the ability to add field items with prices.

☝️ Our ticketing plugins don’t have support for this type of field, but we are actively working on this feature and are hoping to make it a reality some time in the coming months (although, to be honest, it will likely not arrive for at least several months from now 🙁 ).

Sorry to disappoint!
Geogre

[George]

Hey Raina,

Thanks for reaching out!

First, you do NOT need to get Events Calendar Pro to use Event Tickets Plus. 🙂

Next, when it comes to SSL you generally do not need it if you are going to use PayPal. See this page on the WooCommerce documentation: https://docs.woocommerce.com/document/paypal-standard/

To quote it directly:

The payment is made offsite on the PayPal website and not your checkout. Adding an SSL certificate is optional but definitely encouraged. More and more an SSL certificate is becoming a ranking factor in search results, and it keeps any information transmitted to and from your site secure.

If you use other payment methods, you will likely need SSL but not for PayPal.

I hope this information helps!
George

[George]

Hey Erik,

Thanks for your questions.

is it possible to create subdomains or seperate domains which hold a part of the database?

This is not possible at this time.

Ideally I would have a testrun of all the bundles in order to find out if it works to then decide if I buy. Would a trial of the products be possible?

This is not really possible at this time — we have a thirty-day no-questions-asked refund policy, so you could buy a bundle, try it out, and then as long as you request a refund within thirty days of your purchase we can refund it in full. So it’s sort of a trial—but it is not possible to test everything without paying anything.

Finally, here is everything you asked in your first followup:

I would like to know if:

1) Subfields are possible within custom fields

for example
selecting by continent – then country – then city
another example
communication – then nonviolent communication – then certified trainers

2) Multiple search criteria – custom search is possible
If searching “all activities of Nonviolent Communication within a radius of 100 km” for example is possible.

3) If searches can be combined with custom fields…

4) If map data can be connected to the custom fields of location
for example: A certain location is close to this city… –

I guess I’d need to build a list of cities or is that part of the plugin?

☝️ None of these things are possible or support out-of-the-box, and would require some moderate-to-extensive custom coding to achieve.

Sorry to disappoint!
George

[George]

Hello,

I wrote the CSS above in Firefox, which is the browser I used, and it worked well. Neither thing is an edge-case CSS3 selector that only a few browsers support, so I am wondering if maybe there is a caching issue with your Firefox browser or something? Maybe in a few hours it will refresh and work fine?

The screenshots I took of things working were also taken in Firefox, and I just checked your events page in Firefox and it worked and looked fine.

As noted above and in our support policy we cannot help with custom coding. These issues come from your theme’s CSS, so please contact your theme developer for further assistance with these issues.

I am sorry, but hope that the custom code I provided continues to be helpful.

Sincerely,
George

[George]

Hey Ed,

Okay, so when you click “All Events”, it takes you to the main /events page. This is totally normal and is by design. So nothing is wrong with that link.

To be clear, do you just mean that you want to add a background image to the /events/ page?

If so, then unfortunately this is not possible without custom coding. I would recommend contacting your theme developer to see if maybe the theme itself accommodates any sort of extra background-image configuration, but if not then custom coding is required.

We cannot help with custom coding, so you will have to take the reins on making any customizations (please read our support policy here).

With that all being said, though, here is the basic code to get started adding an image behind the main calendar grid:


#tribe-events {
background: rgba(0, 0, 0, 0) url("http://cdn2.list25.com/wp-content/uploads/2014/11/outerspace.jpg") no-repeat scroll 0 0;
}

☝️ This is just using a random sample image from the internet—replace the outerspace.jpg link in quotes there with the URL to any image you would like.

If you add this code to the bottom of your theme’s style.css file, it should take effect and work well.

Best of luck with your customizing!
George

[George]

Hey Art,

Generally speaking, the Filter Bar plugin’s code would need to be modified so that a widget area is added above the area where the Filter Bar plugin adds its vertical row of filters.

You may be able to achieve this by only modifying the vertical filters template files within the Filter Bar plugin. To learn about that general process, check out our Themer’s Guide here → https://theeventscalendar.com/knowledgebase/themers-guide/

If you need help from a professional to implement these changes, check out our Customizations information page here → http://theeventscalendar.com/customizations

Best of luck with your project!
George

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