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February 13, 2018 at 10:49 pm in reply to: Tribe Button #1452489
Geoff B.
Member
Hey there John,

Based on what I am seeing your code seems legit.

Would you mind doing the following:
1. Ask your client to test this in a private browser window
2. Get the exact version of your client’s OS (Windows, Mac, etc.)
3. Get the exact version of the Chrome browser your client is using
As a side note, you can test browser versions with https://www.browserling.com/

Best regards,

Geoff B.
February 13, 2018 at 3:40 pm in reply to: Tribe Button #1452351

Geoff B.
Member

Good evening John and welcome back!

Thank you for reaching out to us.

It appears that this is a duplicate of the following thread: https://theeventscalendar.com/support/forums/topic/tribe-button/

Therefore, I will close this one and continue helping you out in the other thread.

Best regards,

Geoff B.

February 13, 2018 at 3:38 pm in reply to: How to remove the Export Events button? #1452350
Geoff B.
Member
Good evening Daniel and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

I believe the person was referring to the following plugin being broken: https://theeventscalendar.com/knowledgebase/removing-export-links-event-views/

The good news is that you can still remove the buttons in a couple of ways:
1. Create a custom view (without the button) using a template override. You might want to read our Themer’s guide to get a sense of how that works.
2. Use CSS to hide the buttons
3. Using a code snippet.
You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/b8f0bb5fc2b8510c6ad4f0b60fcf3fb9

But first to be extra safe, before making any changes to your functions.php file, you should make a backup of that file.

Let me know if that helps.

Have a great day!

Geoff B.
February 13, 2018 at 3:33 pm in reply to: Appearance of my main Event page and Single Event page #1452344
Geoff B.
Member
Good evening Sebastian and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

The first thing I would recommend is to head over to Events -> Settings -> Display.
Try using the Complete Styles under the stylesheet options to see if that helps.

In order to gain full power on your site’s look and feel, I would highly recommend reading the following articles:
Let me know how that goes.

Best regards,
Geoff B.
February 13, 2018 at 3:18 pm in reply to: Same issue with title on my theme.. which is pulls from the default template.. #1452332

Geoff B.
Member

Hello again Luis,

It seems that this is indeed another duplicate of https://theeventscalendar.com/support/forums/topic/title-not-showing-events-it-is-showing-archive/

Therefore I will close this one too and continue to help you there.
As a side note, we recommend not opening multiple tickets when you have a specific issue.

Opening multiple tickets for the same issue actually slows down our response time which I am pretty sure is not what you are after 🙂

Best regards,

Geoff B.

February 13, 2018 at 3:14 pm in reply to: Add a button to book and display tickets prices for members and non- member #1452327
Geoff B.
Member
Good evening Richard and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

I am pretty sure you can accomplish what you are looking for, but it will require a bit of work on your end as this is not a built-in feature of our plugins.

First off, you will need to make sure that your members all have a specific WordPress role.
This can be achieved by using a third-party WordPress plugins such as members: https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

Once that is done, you could take 2 approaches:
1. Hide a ticket unless a member is logged-in using a plugin such as https://codecanyon.net/item/woocommerce-role-based-product-hiding/16902144
2. Put in place a role-based discount using a plugin such as https://wordpress.org/plugins/woocommerce-role-based-price/
Let me know if that helps.

Have a great day!

Geoff B.
February 13, 2018 at 3:07 pm in reply to: Title not showing "Events" it is showing "Archive:" #1452324

Geoff B.
Member

Hello again Luis,

I believe this is a duplicate from https://theeventscalendar.com/support/forums/topic/theme-title-is-showing-archive-not-events-calendar-events-ect/

Therefore I will close this thread and continue helping you over there.

Best regards,

Geoff B.

February 13, 2018 at 3:04 pm in reply to: Theme Title is showing Archive not Events, Calendar Events, ect. #1452322

Geoff B.
Member

Good evening Luis and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the “Archives” title creeping up on your site.
I would love to help you with this topic.

The first thing that I would recommend is to try different settings for Events Template under Events -> Settings -> Display to see if that helps.

If that does not work, you might want to try one the following KB article: https://theeventscalendar.com/knowledgebase/calendar-page-shows-event-title/

What is probably going on is that your theme (most likely through header.php) is returning “Archives” for all WordPress archives. Adding a little conditional in there for Tribe Events Archives should fix things.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Let me know how that goes.

Best regards,
Geoff B.

February 13, 2018 at 11:29 am in reply to: How can I hide or customize the Additional Information Screen #1452111

Geoff B.
Member

Good afternoon Joseph and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

These informations are set within WooCommerce https://docs.woocommerce.com/document/configuring-woocommerce-settings/

Basically, you need to set the store details.

As for that skipping over that specific tab, I would recommend reaching out to your theme developer as this implementation is very specific to your WordPress theme.

Let me know how that goes.

Best regards,
Geoff B.

February 13, 2018 at 11:25 am in reply to: courses and calendar #1452105
Geoff B.
Member
Good afternoon Ruth and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

We need to get a site with new courses that will be purchase via woocomerce. and manage the calendar for classes

To achieve, this you will need the following plugins:
1. the Events Calendar (free): https://theeventscalendar.com/product/wordpress-events-calendar/
2. Event Tickets (free): https://theeventscalendar.com/product/wordpress-event-tickets/
3. Event Tickets Plus (premium): https://theeventscalendar.com/product/wordpress-event-tickets-plus/
4. WooCommerce
With that combo, you should be good to go. And, of course, we are always happy to help you set things up should you need it.

Let me know how that goes.

Best regards,
Geoff B.
February 13, 2018 at 11:19 am in reply to: Browser tab name for Event page showing single event name #1452103

Geoff B.
Member

Good evening afternoon David and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the browser tab showing a single event’s name.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

With that in mind, this sounds like it is theme-related.
Try temporarily reverting back to a default WordPress theme such as twenty-sixteen to see if the issue remains ?

If my theory is correct, you should be able to fix this using the following: https://theeventscalendar.com/knowledgebase/calendar-page-shows-event-title/

Let me know how that goes.

Best regards,
Geoff B.

February 13, 2018 at 11:15 am in reply to: widget on events page #1452101
Geoff B.
Member
Good afternoon Andre and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

There are a couple of ways to achieve this:
1. Try different settings for Events Template under Events -> Settings -> Display to see if that helps
2. You could always add a sidebar call to your single-event.php view file by creating a custom view template override. You might want to read our Themer’s guide to get a sense of how that works.
Let me know how that goes.

Best regards,
Geoff B.
February 13, 2018 at 11:08 am in reply to: Message #1452096

Geoff B.
Member

Good afternoon and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the message you are getting.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, it looks like your license is currently tied to adb.b0b.myftpupload.com

I am not sure if this is the desired domain you want, but if not, you might want to read the following: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Have a great day!

Geoff B.

February 13, 2018 at 11:06 am in reply to: Events will not import past March Second #1452095

Geoff B.
Member

Good afternoon Carol and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you have met while trying to import events.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, would it be possible to share the feed you are trying to import from so that I can run some tests on my end ?

Hang in there!

Geoff B.

February 13, 2018 at 9:20 am in reply to: Events Calendar PRO Photo view not displaying correct number of events #1451971

Geoff B.
Member

Good afternoon Ryan,

I am super stoked that did the trick for you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.
Author

Posts

Viewing 15 posts - 346 through 360 (of 9,860 total)

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