Good afternoon Carol and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the issues you have met while trying to import events.
I would love to help you with this topic.
As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Secondly, would it be possible to share the feed you are trying to import from so that I can run some tests on my end ?
Hang in there!
Geoff B.