[Geoff]

Hi Colin and thanks for getting for reaching out on this!

It is indeed still an issue, though I do see a fix is on the way and in testing at the moment. I would expect this to be included in the next release (assuming no other secondary releases come out in the meantime) and have added this thread to the ticket so we can follow up with you when it ships.

Sorry I don’t have a workaround for you but I do hope this helps shed some light on where things are.

Thanks for your patience!

Geoff

[Geoff]

Hi John and welcome back!

I see exactly what you mean and, in fact, “Related” isn’t translating for me either using the same snippet example from the tutorial.

Turns out the example is incorrect. Here is what you can use to translate Related to Similar instead inside that same snippet:

'Related %s' => 'Similar %s',

Sorry for the confusion here and thanks for the heads up–I’m going to update that tutorial right away.

Cheers!
Geoff

[Geoff]

Hey Bud,

Ah, thanks for the extra info! I didn’t realize you were using that snippet in your functions.php file and that helps a ton.

Turns out that snippet is impacted by some recent changes to the plugin that escape characters. Here’s a workaround that should clear things up and we’ll have to update that tutorial as well.

Let me know if that does the trick. 🙂

Geoff

[Geoff]

Hi Caroline and welcome back–nice to see you again and sorry for the trouble!

A lot did change from 3.9 to 3.10 but much less between 3.10 and 3.11.

Here are the notes of what changed in 3.10. Definitely worth checking out. And here’s what changed in 3.11.

Do you have any custom templates or functions that might have broken in the update? That’s the first place I would check for sure and temporarily remove them to see if that make a difference.

The other thing I would suggest trying off the bat is that the template being used in Events > Settings > Display is set to the default events template — just in case there is a conflict with the theme there that can be resolved that way.

Let’s start there and see what we find. I’m hoping between the documentation of what’s changed and checking for custom changes we can avoid any potential theme conflicts and having to explore that route.

Thanks!
Geoff

[Geoff]

Hi Leigh and thanks for following up!

I definitely want to get to the bottom of this because this seems to be the only report of it in the forums and we’ve been unable to reproduce the same sort of MySQL overload ourselves.

How many events are on your site? Do you use a lot of recurring events? If so, are you able to send me a link to one so I can see it?

Thanks for your help and patience here while we figure this out!

Geoff

[Geoff]

Oh wow, great work digging that up! That’s an awesome find and I’m stoked to hear of it. I’ve shared that with the team here and will be sure to keep that on our radar in case other reports of this come up. Thanks a ton for reaching out and letting us know!

Geoff

[Geoff]

Good question and sorry for not including that detail! It can go in your theme’s functions.php file but might be best if it is in a child theme in case there are any updates to your theme–that will prevent any changes from getting lost. 🙂

Geoff

[Geoff]

Hi Dominic,

I unfortunately do not have a timeframe at the moment, but do assure you that we have an open ticket and are looking at it. We have a regular release cycle and this will need to be slotted into one of those releases.

In the meantime, you may want to consider using the additional fields feature of PRO as a means of being able to print text next to the cost field. In other words, you would use the Cost field for the $10 and then use the additional field to include more information about the cost in the event details.

Another way to approach it in the meantime would be to use Advanced Custom Fields and use that to enter and display cost information in the event template.

Sorry I don’t have a concrete timeframe for you here, but I hope one of these workarounds will help in the meantime.

Thanks!
Geoff

[Geoff]

My pleasure and nice work finding the culprit!

Feel free to hit us back up with a new thread if any other comes pop up and we;d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Hi Leigh,

Did you pay for the Agenda View? That was a free demo from a while back and I’m not aware of anywhere we sell it. Let me know if that’s the case so we can definitely look into that further.

You should be good on versions and not need to roll anything back since you are indeed running the latest versions of The Events Calendar, The Events Calendar PRO and Facebook Events. Those are the only three plugins by Modern Tribe you need installed on your site for the time being. Agenda View is the odd man out that you can remove.

Let’s start there and see what we find.

Thanks!
Geoff

[Geoff]

Hi Paul and thanks for the system info!

Shoot, I see absolutely nothing fishy in here. I even ran it by an extra pair of eyes just to be sure and everything looks clean.

Are you by chance able to allocate more server memory to PHP? I don’t think PRO on its own uses a ton of memory, but I’m wondering if perhaps the server itself is on the brink of reaching its memory limit and extending that number would give things more breathing room.

Let’s start there and see what we find.

Geoff

[Geoff]

Nice work! OK, so it does indeed look like the theme itself is making an additional call to the Google Maps API than the one that is already called by The Events Calendar.

You can dequeue either script. If you choose to dequeue the plugin’s script then this is what you want to use: tribe_events_google_maps_api.

If you choose to dequeue the theme’s script, then you can do it with a conditional statement that ensures it is only removed on calendar pages. So, something like this:

[php]
function dequeue_googlemaps() {

if ( is_tribe_event && is_single() ) {
wp_dequeue_script( ‘the-theme-script-handle’ );
}

}

add_action( ‘wp_print_scripts’, ‘dequeue_googlemaps’, 100 );
[/php]

Cheers!
Geoff

[Geoff]

Thanks for the additional feedback here, @barbarossa. I appreciate your thoughts for sure but do believe you are making a hefty amount of assumptions about both the ease of work required on a single plugin that is affected by a complete suite of others and the degree to which we care about meeting the needs of many, many customers.

I respect your opinion about pricing and would go so far as to say that it may not be the right fit for you. I’m truly sorry if the plugin will not meet your needs in its current form and hope we will your expectations for a monetizing the event submission process soon enough.

Thanks again for reaching out and best of luck with your project!

Geoff

[Geoff]

Hi Dave,

George is out today so I wanted to follow up with you in the meantime. 🙂

Sorry for the trouble here! I was able to import your events using the URL you provided and all the correct dates were included on my site (screenshot).

My test site is using the default WordPress Twenty Fifteen theme and only The Events Calendar and iCal Importer installed. I wonder…is there something installed on the site you are importing into that would prevent the events from being properly dated? That’s the only reason I can think of off the bat since that would be the only difference between our two sites.

I do see you have already tried:

Deactivated all other plugins? Yes
Switched to a default theme? Yes

Are you able to give that another try now that you have the latest versions of the plugins installed? Also, be sure to deactivate all other plugins except for The Events Calendar, The Events Calendar PRO, Community Events, iCal Importer and Eventbrite Tickets. It would also be great to test with the Twenty Fifteen theme since that is what I was using as well.

If you still see the issue in these conditions, it would be great if you could stop there and let us know so we can see the site as it is. It would also be great if you could provide us with your system information (under Events > Settings > Help) in a private reply as well.

You are totally free to try these things on a test site if you would prefer so there is no interruption to your exiting site.

Let’s see what we find from there–thanks for your help!

Geoff

[Geoff]

Hey Barry and so sorry for the trouble here!

Thanks a ton for checking the console for errors up front–that’s a huge help and I appreciate it.

Just to completely rule out any conflicts:

Deactivated all other plugins? Yes
Switched to a default theme? Yes

Did maps work when you tried these? How about when you deactivate all other plugins and switch to the default WordPress Twenty Fifteen theme together?

If you do see the map in those conditions, then we will need to look for the conflict from there.

If you do not see the map in those conditions, my hunch involves hosting. But we let’s see what we find here first and then explore that if we need to.

Cheers!
Geoff

[Author]

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