[Geoff]

Hey Kyle and thanks for getting in touch!

Is the second site also going to be using WordPress? If so, then you might want to consider using our iCal Importer plugin on it because it will allow you to fetch events from the first site and import them directly into the second site without the need to re-create the event yourself manually each time.

Does that sounds like what it does what you’re looking for? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Awesome, I see exactly what you mean. Yeah, the system will only be as smart as the data it has, so if you’re also selling in an offline mode, then getting that information into WordPress as soon as possible will be the quickest method for identifying an event as sold out.

Cheers!
Geoff

[Geoff]

Heck yeah! So happy that did the trick — thanks so much for bearing with me and for following up. 🙂

Cheers,
Geoff

[Geoff]

Thanks so much for the heads up, Patrick!

that is indeed a known bug that we are in the process of trying to patch up. I’m not exactly sure when we’ll be releasing that fix, but I have noted this thread in the ticket for the issue and we’ll be sure to follow up with you when we know more.

Thanks again — this is super appreciated!

Geoff

[Geoff]

Hey Lily, thanks for reaching out!

Events Calendar PRO does not include a separate internal calendar. However, you could create an event category called something like “Internal” and then hide those from the calendar for anyone not logged into WordPress and link directly to that category.

I have to be honest and say that I’m not too sure about integration with Salesforce or SharePoint. I suppose it depends on what sort of integration you are looking for — perhaps you can elaborate a bit more on what you are hoping the calendar will do with each of those and I’d be happy to look into it for you.

Thanks so much!
Geoff

[Geoff]

It’s like you read my mind. 🙂

Yes, you can absolutely add the text directly to the template. To do that:

• Make a copy of the event-list.php file. It’s located at /wp-content/plugins/events-community/src/views/event-list.php
• Make a new folder in your theme directory called tribe-events
• Make a new folder in that one called community
• Drop the copied event-list.php in that last folder

Now that the template is in your theme, you can modify it to suit your needs. In this case, add the text where you would like it to appear in the template.

Will this work for you? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

You bet — happy to be of service! Enjoy using Event Tickets Plus and let us know if any other questions pop up. 🙂

Cheers,
Geoff

[Geoff]

Right on, thanks for following up! So glad to hear all is well and working smoothly. 🙂

Cheers,
Geoff

[Geoff]

Awesome question!

You can absolutely create your own calendar templates — whether it’s customizing an existing one using a template override (more on this in our Themer’s Guide) or it’s creating a new theme template altogether and constructing it with your own custom query or using our tribe_get_events() function as a methods for fetching event content and info. Either of those methods will allow you to create your own integration with a ticketing solution of your choice.

Does that help answer your question?

Cheers!
Geoff

[Geoff]

This reply is private.

[Geoff]

Hey John and welcome to the forums! I hope you’ve been enjoying the PRO and Filter Bar plugins so far and appreciate your support. 🙂

You know, I’ve seen this pop up before and it’s usually for one of three things:

• A theme or plugin conflict
• A javascript error (which does not seem to be at play here)
• That there are no past or upcoming events (also not at play here)

Will you please try following the steps outlined here? It will help us determine if there is a conflict with the theme or perhaps another installed plugin and, if so, where it is.

One other thing to try: head to Events > Settings > Display and set your calendar to use the Default Events Template instead of a theme template (and vice versa).

Let’s start here and see what we find. 🙂

Thanks!
Geoff

[Geoff]

Hi Ajay and welcome back!

Good question. Once an event is full, the ticket form will display a “sold out” notice on the event page itself.

If you are looking for customize the appearance more, you could use the tribe_events_has_soldout() function to check whether an event has sold out and then display additional content either on the event page itself, or in the full calendar.

Does this make sense and will it work for you? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hi Joe, welcome back!

You can add something like this to your theme’s functions.php file to get custom content on top of the page.

Will that do the trick for you? Please let me know. 🙂

Cheers,
Geoff

[Geoff]

Hi Shahzad,

Thanks for reaching out and sorry for the trouble during setup — I’m happy to troubleshoot this with you.

Can you please describe what it is exactly that isn’t working? It would be super helpful so that I know what to look for.

Also, it would be awesome if you could head to the plugin’s Help screen, copy the System Information at the bottom of the screen and paste it here for me as a private reply. That will help me confirm a few settings as we get started.

Thanks so much!
Geoff

[Geoff]

Howdy Kevin,

Oh man, connection issues are the worst! And they always seem to happen when you need the internet the most.

The most sure-shot way of avoiding connection issues during an event is to export the list of attendees in advance, print the spreadsheet, and check people in at the door manually as they enter. You can start checking people in electronically (with the QR code on their ticket, or via the WordPress dashboard) but having that spreadsheet as a backup will ensure you are covered no matter what happens.

Can you explain the specifics of what the check-in process / set-up would look like? If we used a QR Scanning app on our phones, how would that connect to the tickets in WordPress to prevent duplicate entries and update lists in real-time?

The process is pretty straightforward and a thorough overview of how attendees are managed can be found right here. It basically boils down to this:

• Each ticket is uniquely identified to a specific event
• Each attendee has a unique ID
• Each ticket has a QR code that is tied to that ticket and attendee
• Once the QR code is scanned (by phone app) it will open up the WordPress admin and check the attendee in
• The status of the attendee moves to Checked In

Scanning the same QR Code multiple times will neither change the status of the attendee nor check that person in multiple times. It will be tied to that specific person for that specific event.

Do ticket scanners need to be connected to WordPress Admin at all or how exactly does that work.

The QR code contains a URL that opens the WordPress admin and checks the attendee in. So, the scanner itself is not actually connected to WordPress at all, but needs to be connected to the internet in order to access the admin via browser.

Does this help answer your questions? Please let me know. 🙂

Cheers,
Geoff

[Author]

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