[Edward]

Hey Eric!

Thanks for reaching out — though we don’t support plugin customization, I’ll get you pointed in the right direction.

I’d suggest using our Themer’s Guide as a reference to override your template files. You’ll most likely need to target list.php

You can use a code like this to hide something from mobile view:

<?php
if ( wp_is_mobile() ) {
// Do nothing
}else{
// HTML for link here (this would be desktop)
}
?>

Hope that helps!

Take care,
Ed ✌️

[Edward]

Hey there Simon!

Thanks for reaching out — sorry to hear that you are experiencing difficulties.

Can you take a look at our Testing for Conflicts KB article and work through that?

Also, please find your system info under Events → Help and post within a private reply.

Take care,
Ed ✌️

[Edward]

Hey Matt — thanks for reaching out — that’s a great question!

This can definitely be done, but would require some custom coding.

You have a couple options here, one being jQuery dialog and another being a third-party WP plugin called Popup Maker.

Sadly we don’t support plugin customization here, but I’ll leave you with a couple links that will help you on your journey.

• Themer’s Guide
• Functions list

Take care,
Ed ✌️

[Edward]

Hey there,

Thanks for reaching out!

It looks like I’m able to navigate between months as designed, though I did notice that the loading animation does not function correctly.

It might be worth taking a look at our Testing for Conflicts guide to see if there is indeed a plugin or theme conflict — what browser did you observe this behavior on, and was it on mobile?

I do recall an issue that surfaced with some themes where if you were using certain characters as a delimiter. You can check these settings under Events → Settings → Display → Time separator

Take care,
Ed ✌️

[Edward]

Hey there Karen!

Thanks for reaching out.

We are limited to the support we can provide here in pre-sales. If you have a The Events Calendar Pro license that includes support, please login to the account that you used to make your purchase and repost your question.

If you do not have an active license that includes support, please head over to the WordPress.org community support and someone may be able to help you out over there → https://wordpress.org/support/plugin/the-events-calendar

Take care,
Ed ✌️

[Edward]

Hey there Anwar!

Thanks for reaching out — sorry to hear that you are experiencing difficulties.

About how many events do you have in your calendar and what percentage do you think are recurring?

Also can you post your system info in a private reply? You can find it under Events → Help (very bottom)

Also, does deactivating the PRO plugin have any change on this error?

Take care,
Ed ✌️

[Edward]

Hey John!

Since there are more than one single-events.php files, I’ll link you to the /views/ directory on GitHub → https://github.com/moderntribe/the-events-calendar/tree/master/src/views

There is a main file as well as one for each calendar view.

Take care,
Ed ✌️

[Edward]

Hi Kathy!

Thank for reaching out and sorry to hear that you are experiencing difficulties.

We’ve seen certain plugins interact negatively with The Events Calendar in the past.

If you could please work through our Testing for Conflicts guide, we’d appreciate it!

Let us know how that works out.

Take care,
Ed ✌️

[Edward]

Hey Alyson,

Sadly Google Maps is the only provider that can be used as of now. We hear you though! There have been discussions about suport for other map APIS.

Unless your site receives tons of traffic, you likely won’t have to pay for the service.

Take care,
Ed ✌️

[Edward]

Hey Andy!

Thanks for reaching out to us — and sorry to hear you haven’t gotten those user roles resolved yet.

Unfortunately we can’t guarantee the functionality of third-party plugins. I haven’t tested the one Andras recommended to you, But WP-Members looks like it does support custom post types (which is what The Events Calendar uses to store events) so it should theoretically work.

Hope that helps!

[Edward]

Hey Mary, thanks for reaching out!

I can’t express how sorry we are that Facebook didn’t grant The Events Calendar access to it’s new API. We’re super frustrated as well! Thanks so much for being patient, you rock!

We recently published an article that describes a couple workarounds for getting your Facebook events imported → https://theeventscalendar.com/knowledgebase/how-to-import-facebook-events-into-event-aggregator/

Take a look at that and see if any of those options work for you. If not, let me know and we can talk alternatives.

Take care,
Ed ✌️

[Edward]

The potential is definitely there, but would require a bit of custom code work. You can always post a Feature Request as well!

Without custom code, I think that this could be done by using the shortcode parameters creatively. Check out our KB article that shows some more advanced usage of shortcode → https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

Take care,
Ed ✌️

[Edward]

Thanks for getting back to us!

Yes, the higher price is because of the potential of use on many sites. Keep in mind that we do offer a nonprofit partner program! Learn more here → https://theeventscalendar.com/apply-for-npp/

[Edward]

Thanks for getting back to us James.

Please delete the key from Events → Settings → Licences and save. Also head over to → https://theeventscalendar.com/license-keys/ and copy the EA key. Also remove the site from under Event Aggregator.

Now paste the key back in your WP dashboard and save. Should be good to go!

Take care,
Ed ✌️

[Edward]

Hey Josh!

Multisite licences are a bit more expensive. Our products page has a link that shows multisite and unlimited licences that looks like this → http://p.tri.be/ylwNig

Hope that helps!

[Author]

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