Unable to process this import

[bethelchurchnj]

Whenever we import an .ics file or feed we receive the “Unable to process this import” error. The preview shows events, but then when we import we receive this error.

Website password is
bethelchurch
bethelchurch

[Edward]

Hi Kathy!

Thank for reaching out and sorry to hear that you are experiencing difficulties.

We’ve seen certain plugins interact negatively with The Events Calendar in the past.

If you could please work through our Testing for Conflicts guide, we’d appreciate it!

Let us know how that works out.

Take care,
Ed ✌️

[Victor]

Hi Kathy!

Just wanted to share with you that a new release of our plugins is out, where we included a new Import Process System setting that allows you to select whether you want your imports to be processed Asynchronously or using the cron-based system. You can find this setting under Events > Settings > Imports tab under the Global Import Settings section.

If you are experiencing problems with your imports, please try using the cron-based system.

Also, if you were using the code snippet to use the cron-based imports system, please remove it and use this setting instead.

Additionally, we added an option to stop and clear all current asynchronous import processes by using the Stop current processes option.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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