[Courtney]

Hi Mary Anne

You will not lose any data on your site. You will need to keep the free The Events Calendar installed and then after purchase, check your email for a download link for Events Calendar Pro.

Download the plugin as a .zip file, go to Plugins > Installed Plugins > Add New > Upload Plugin. Activate the plugin.

We have a guide to get you started with Recurring Events too: https://theeventscalendar.com/knowledgebase/pro-recurring-events/

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Marian

I’m so sorry we weren’t able to meet your needs. We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

[Courtney]

Hey there KC

We do have a few ways for you to accept payments for events. First, I’d suggest checking out Event Tickets. This is the base plugin required for all of our ticketing options, but it also includes “Tribe Commerce”. For now, this means it will connect with Paypal to accept payments.

If you need something a bit more high-powered, then also see Event Tickets Plus. We require that you use an e-commerce plugin for this. We currently support WooCommerce or Easy Digital Downloads. Read more about each option’s features and payment gateways.

Take a look and let me know if you’ve got more questions.

Thanks
Courtney 🙂

[Courtney]

I just heard back about your application. We sent a response on 5/31. Can you confirm that you received our email (and possibly check your spam folder).

Thanks
Courtney 🙂

[Courtney]

Great Jaycen

I’ll close this thread out for now.

Thanks
Courtney 🙂

[Courtney]

Hey Keith

Can you add the following code to your child theme, or in Appearance » Customize » Additional CSS?

#tribe-events-footer .tribe-events-nav-previous a {
    color: #0EABE0 !important;
}

#tribe-events-footer .tribe-events-nav-next a {
     color: #0EABE0 !important;
}

Can you share a link to where I can find the 2nd screenshot live on your site?

Thanks
Courtney 🙂

[Courtney]

Hi Chris

Please submit the refund form https://theeventscalendar.com/knowledgebase/refund-policy/

Thanks
Courtney 🙂

[Courtney]

Thanks @mpally. Great to know.

Courtney 🙂

[Courtney]

Good Day Gerhard

Can you share the exact shortcode you used by copy/pasting it here?

I’ve corrected the version you had shared above by omitting spaces and fixing the auto-correct alterations made to quotes.

[tribe_events view="map" category="xyz"]

Can you test if the map view displays as expected using the default theme Twenty Seventeen https://wordpress.org/themes/twentyseventeen/?

In the screenshots, it seems as if the sidebar is deactivated. Are you able to find a way with your theme to turn off your sidebar there?

Thanks
Courtney 🙂

[Courtney]

Hey there Jaycen

We have received your application. You should be hearing from our non-profit coordinator shortly.

Thanks
Courtney 🙂

[Courtney]

Hi Sarah

We’re limited in helping with styling customizations, per our Scope of Support / Terms. The code provided is a good starting point, but your development team will need to see this through.

The other alternative I can offer is to add your request to our queue of customization requests. This queue has no promise as to how soon we can get to the request, and will unassign you from my list. We will not receive an update that you have replied until someone has a chance to take on the customization request.

Would you like me to add you to our customization requests area?

Thanks
Courtney 🙂

[Courtney]

Glad it is all sorted out Jeremy. Let us know if you need help with anything else in the future. For now, I’ll close this thread out.

Thanks
Courtney 🙂

[Courtney]

We’re glad to hear it James. I’ll close this thread out for now. Thank you for alerting us to this bug.

Thanks
Courtney 🙂

[Courtney]

Hi there

I’ve sent your inquiry to the team member that handles non-profit applications and will share an update with you soon on the status.

Thanks
Courtney 🙂

[Courtney]

Hi DJ

To move your plugin license to the live site, please visit Moving Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/.

If you still want to use the plugin on your staging site:

In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites. 

If your site doesn’t match the criteria, you can still use the plugin.  You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/.  If you need to contact support during that time, please manually send in your System Info.

Is there anything else I can help you with?

Thanks
Courtney 🙂

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