Not Importing from Facebook

[Chris Thoreau]

So my Event Aggregator is also not importing from Facebook. When I run the import manually it says there is nothing to import though there are clearly events there.

It ran fine upon installation and I have made no setting changes and I have reviewed settings and they seem fine. I get no error messages.

I really need this feature working so could use some guidance on best ways to troubleshoot from here.

chris

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/event-aggregator-stopped-working-4/

[Courtney]

Hi Chris

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

As part of this, a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers, and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.

This is frustrating for you, and for developers like us.  As Facebook continues to alter what it allows us to access, we will continue to pursue a path forward for Event Aggregator to import Facebook events.  We will continue to keep https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/ updated as this unfolds.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Chris Thoreau]

Hi Courtney,

Thanks for the quick reply.

Doesn’t seem like much can be done so can you please let me know how to get
my money refunded for purchasing this plug-in as it cannot perform the task
it was advertised to do.

[Courtney]

Hey Chris

We really would like to work with you on this.  Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?

If you interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Chris Thoreau]

Hi,

Following up as I need refund for this Plug-in.

c.

Cheers,

Chris

[Courtney]

Hi Chris

Please submit the refund form https://theeventscalendar.com/knowledgebase/refund-policy/

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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