Events Calendar Pro Update out of installs

[djlloyd91325]

Hi I recently purchased the The Events Calendar Pro plugin and installed it on my dev site which is a subdomain of my prod site and them moved it to the prod site. I saw there was update and there was the following text below the update:

“There is new version of The Events Calendar PRO available but your license key is out of installs. Visit the Events Calendar website to manage your installs, upgrade your license, or purchase a new one.”

I went to Events Calendar website to manage the installs. I removed the dev site url completely but I am still seeing the above message on the plugins page of my prod site. Can you help?

Thanks!

DJ

[Courtney]

Hi DJ

To move your plugin license to the live site, please visit Moving Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/.

If you still want to use the plugin on your staging site:

In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites. 

If your site doesn’t match the criteria, you can still use the plugin.  You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/.  If you need to contact support during that time, please manually send in your System Info.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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