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Viewing 15 posts - 76 through 90 (of 5,607 total)

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October 1, 2018 at 4:25 pm in reply to: Can I enable users to add events #1634981

Courtney
Member

Hi James

Have you checked out Community Events? This will allow users to submit events. It does not require Events Calendar Pro. It also allows you to review the submission before it’s published live.

Is there anything else I can help you with?

Thanks
Courtney 🙂

October 1, 2018 at 4:20 pm in reply to: Google Console Events Markup #1634975

Courtney
Member

Hey there @igvinc & @mathewlewis

We’ve seen an uptick in similar reports. Our developers will investigate this further, but in many cases, there is no reason for alarm. The error message you see is from a legacy format. We now also use JSON-LD data, which still passes all the results along for Google’s rich snippets. Deprecating the now outdated microformat method by us removing the code entirely is bad form. Ultimately, it seems to be a false alarm so far.

We are looking into graceful ways to remove the old format, and will update you as we progress. The necessary event markup is still being shared to Google via JSON-LD.

Thanks
Courtney 🙂

October 1, 2018 at 4:10 pm in reply to: Events markup issues with Google #1634965

Courtney
Member

Hi James

We’ve seen an uptick in similar reports. Our developers will investigate this further, but in many cases, there is no reason for alarm. The error message you see is from a legacy format. We now also use JSON-LD data, which still passes all the results along for Google’s rich snippets. Deprecating the now outdated method by us removing the code entirely is bad form. Ultimately, it seems to be a false alarm so far.

I do see that your plugins may not be completely up to date. I’d still suggest testing and running updates, but these won’t resolve this error. Just a helpful reminder.

We’ll update you with our findings.

Thanks
Courtney 🙂

October 1, 2018 at 4:05 pm in reply to: List view is not showing all events and I have it see to show all events #1634956

Courtney
Member

Hey Sherri

So glad you found that. It really should get things working for you. I’ll close out this thread for now but let us know if you have any other questions.

Thanks
Courtney 🙂

October 1, 2018 at 4:05 pm in reply to: The Events Calendar Pro – license price – one time or recurring? #1634954

Courtney
Member

Hi Petra

The license is an annual renewal of approximately $89. That ongoing renewal will provide you with product updates and access to our help desk. If the license expires, the plugin will continue to work based upon how it had at your last available update. Support and updates will stop at that time.

Is there anything else I can help you with?

Thanks
Courtney 🙂

October 1, 2018 at 4:00 pm in reply to: Warnings on Google Search Console, missing properties #1634950

Courtney
Member

Hi there Anno

We’ve seen an uptick in similar reports. Our developers will investigate this further, but in many cases, there is no reason for alarm. The error message you see is from a legacy format. We now also use JSON-LD data, which still passes all the results along for Google’s rich snippets. Deprecating the now outdated method by us removing the code entirely is bad form, but will not harm your rankings. Ultimately, it seems to be a false alarm so far.

To help us troubleshoot this, can you please share your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ with us? Please do so as a private reply.

Thanks
Courtney 🙂

October 1, 2018 at 3:59 pm in reply to: WP Admin columns for Event Calendar #1634946

Courtney
Member

Hi Lucy

Ah, I’ve seen this when people are using Yoast’s SEO plugin. So sorry this is happening for you. We’ve made a free plugin available for you that will resolve this.

Check out Advanced Post Manager.

Learn more about how to use features like saving filters for faster sorting in our guide: Filter and sort events with Advanced Post Manager https://theeventscalendar.com/knowledgebase/filter-and-sort-events-with-advanced-post-manager/.

Let me know if this resolves the issue for you.

Thanks
Courtney 🙂

October 1, 2018 at 3:59 pm in reply to: WP Admin columns for Event Calendar #1634945

Courtney
Member

Hi Lucy

Ah, I’ve seen this when people are using Yoast’s SEO plugin. So sorry this is happening for you. We’ve made a free plugin available for you that will resolve this.

Check out Advanced Post Manager.

Learn more about how to use features like saving filters for faster sorting in our guide: Filter and sort events with Advanced Post Manager https://theeventscalendar.com/knowledgebase/filter-and-sort-events-with-advanced-post-manager/.

Let me know if this resolves the issue for you.

Thanks
Courtney 🙂

October 1, 2018 at 3:57 pm in reply to: Too many redirects #1634941

Courtney
Member

Hi Rob

So glad it is working now for you. I’ll close out this thread for now but let us know if you have any other questions.

Thanks
Courtney 🙂

October 1, 2018 at 2:06 pm in reply to: Google Console Events Markup #1634848

Courtney
Member

Hi @danielcpalmer, I do see that you have a location specified and experienced the same results from testing that you are seeing.

We’ve seen an uptick in similar reports. Our developers will investigate this further, but in many cases, there is no reason for alarm. The error message you see is from a legacy format. We now also use JSON-LD data, which still passes all the results along for Google’s rich snippets. Deprecating the now outdated method by us removing the code entirely is bad form, but will not harm your rankings. Ultimately, it seems to be a false alarm so far.

To help us troubleshoot this, can you please share your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ with us? Please do so as a private reply.

@sallynewcomb & @thewebadvisors Thanks for the heads up. We’re definitely diving in to sort out these new errors. Would you each open a new thread, and share your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well?

Thanks
Courtney 🙂

October 1, 2018 at 1:20 pm in reply to: Is this a wordpress-specific solution? #1634761

Courtney
Member

Hey Brad

The Events Calendar and the related plugins are all powered by self-hosted WordPress. The exceptions being that Event Aggregator processes on our servers and imports into client WordPress sites, and one more that might be a option for you.

Check out our latest event calendar tool that you can use on any content management system: Loxi.io. You can get started with a free trial today and see if it will meet your needs.

At this time, we do not have a demo of the back end. However, you can see for a demo of the front end of our products. Check it out at WP Shindig Demo Site https://wpshindig.com/events/.

Read more at: Do you have a demo, examples I can see, or trial licenses?

Is there anything else I can help you with?

Thanks
Courtney 🙂

October 1, 2018 at 1:17 pm in reply to: Events Calendar Plus Plug-in License Verification Before Support #1634745

Courtney
Member

Hey Jim

I am unable to locate a license key for that address. Can you go to Events » Settings » Licenses and copy/paste the license key when Events Calendar Pro is active?

Do you know what email address a previous developer may have used?

Thanks
Courtney 🙂

October 1, 2018 at 1:10 pm in reply to: Event Approval #1634719

Courtney
Member

Hey Gemma

That is exactly one of the best features in Community Events. Read more about it.

Note that this is a separate plugin from The Events Calendar or Events Calendar Pro.

Is there anything else I can help you with?

Thanks
Courtney 🙂

October 1, 2018 at 1:07 pm in reply to: Licence keys #1634702

Courtney
Member

Hey John Paul

So sorry for the delay. We’re experiencing a higher volume of threads than normal at this time.

I see that your plugins are active on your staging server, however, your license covers just 1 domain.

In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites.

If your site doesn’t match the criteria, you can still use the plugin. You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/. (Pick up with step 2 here if needed for moving)

If you need to contact support during that time, please manually send in your System Info.

Is there anything else I can help you with?

Thanks
Courtney 🙂

October 1, 2018 at 1:04 pm in reply to: Moving the tribe bar #1634695

Courtney
Member

Hey Madeleine

We really don’t have a good tutorial on how to achieve this.

I did find something that may help get you started: https://theeventscalendar.com/support/forums/topic/moving-tribe-bar-using-shortcode/#post-1213901.

We’re limited in helping with styling customizations, per our Scope of Support / Terms. You’ll need to do some development to see this through.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it at http://tribe.uservoice.com.

Thanks
Courtney 🙂
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