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June 21, 2017 at 5:22 pm in reply to: Photo View Option disappeared after update #1301457

Courtney
Member

I’m glad you’ve found the issue Marion. Is there anything else I can help you with?

Thanks
Courtney 🙂

June 21, 2017 at 5:17 pm in reply to: Event view listed but not working #1301452

Courtney
Member

That’s awesome David. Glad to hear it’s working again 🙂

June 21, 2017 at 5:15 pm in reply to: Photo view #1301450

Courtney
Member

No worries at all. We all have our moments 😛

June 21, 2017 at 5:13 pm in reply to: Purchased Old iCal Importer? #1301446

Courtney
Member

Glad to help Lucian. I’d expect a response within 24hrs.

June 21, 2017 at 5:04 pm in reply to: Search: Near Feature #1301442

Courtney
Member

Hello Dayna

Can you go to Events » Settings » General » Map Settings » Map view search distance limit and modify this area? I’m thinking you see more events as that region might be too broad.

Let me know if that works for you.

Thanks
Courtney 🙂

June 21, 2017 at 5:00 pm in reply to: Purchased Old iCal Importer? #1301438

Courtney
Member

Hello Lucian

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

June 21, 2017 at 4:57 pm in reply to: Sorting by Date ASC doesn’t work correctly. #1301436

Courtney
Member

Hello Bridget

I notice the first events in your screenshots are in draft mode. It is expected that these might not fit into the ascending criteria properly.

You might be interesting in what Advanced Post Manager can do.

Let me know if this resolves the issue for you for the one event that isn’t in order and not a draft.

Thanks
Courtney 🙂

June 21, 2017 at 4:48 pm in reply to: No Settings, Add-ons, and other in Dashboard #1301431

Courtney
Member

Hello Drew

Can you send us your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I’m curious what theme you are using. Some themes integrate with our plugin but rearrange settings, particularly on this site.

Also, within this sub-site, can you run through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict. Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates).

Do you see any different options on the primary site?

I haven’t been able to replicate this issue on my own local multisite yet, but hope we can narrow this down for you.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

June 21, 2017 at 4:35 pm in reply to: Event Aggregator Access #1301426

Courtney
Member

Hello Sam

You are correct, Event Aggregator is based upon an annual fee. With it, you are provided plugin updates and support in our premium forums. I do not have experience with other similar plugins, and can’t speak for the support or functionality that comes with that.

Is there anything else I can help you with?

Thanks
Courtney 🙂

June 21, 2017 at 4:29 pm in reply to: Events Ticket Not fucntioning #1301423

Courtney
Member

Hello Ronilo

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict.

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). It looks like your version of WordPress is a bit outdated.

Also, you will need to run the free Event Tickets before you can use Event Tickets Plus. Also, install an e-commerce plugin like WooCommerce or Easy Digital Downloads.
Read more about each option’s features and payment gateways.

Finally, when to you go Events » Settings » Licenses, do you see that your license activates for Event Tickets Plus? If not, you can access that either in your email when you purchased the plugin, or at My Account » Licenses.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

June 21, 2017 at 4:21 pm in reply to: List View with Free Version #1301418

Courtney
Member

Hello Jason

Yes, you can use the list view in The Events Calendars.

For future reference: I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney

June 21, 2017 at 1:53 pm in reply to: Updating to Events Calendar Pro deletes Events Calendar Plugin #1301335

Courtney
Member

Hello Anne-Marie

I’m so sorry all this has happened. Unfortunately roll-backs are also going to require access to your hosting. You’ll first need to clear out that folder, and then installing a version of The Events Calendars first. By that point, I’d hope your host can get you in to just wipe out that folder instad and not need to do any roll backs.

I wish I had a faster solution for you. Please keep me posted.

Thanks
Courtney 🙂

June 21, 2017 at 1:40 pm in reply to: Events Tickets Problem #1301322

Courtney
Member

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!

June 21, 2017 at 1:30 pm in reply to: Photo View Option disappeared after update #1301311

Courtney
Member

Hello Marion

Can you confirm that you have Events Calendar Pro installed? When you visit Plugins » Installed Plugins, is it in your list? Your System Info isn’t displaying it for me. If not, please download it at My Account » Downloads. The license should be already included when you upload and activate it.

Let me know if this resolves the issue.

Thanks
Courtney 🙂

June 21, 2017 at 1:09 pm in reply to: Valid license but won’t allow import #1301299

Courtney
Member

Hello Reto

No, you do not need Events Calendar Pro to use Event Aggregator.

When you go to Events » Settings » Licences, do you see your license activated for Events Aggregator?

Thanks
Courtney 🙂
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