Photo View Option disappeared after update

[Marion]

I recently updated Events Calendar Pro and Events Calendar. I no longer see Photo View as an option in my settings. It was all working perfectly in the previous version.

[Marion]

Here is some more info.

I believe there may be a problem with my license. I changed the URL of my site and then had to reconnect to the new URL in Event Calendar. I was able to successfully install the update but then the PhotoView option disappeared from my setting. The settings now say something about “it looks like you are using Event Aggregator” I am not using event aggregator.

Here is a login to my site if you need to look at it:

http://www.beyondbenign.org/wordpress/wp-admin
username: support
password:helpmeplease#

[Marion]

Screen shots.

[Courtney]

Hello Marion

Can you confirm that you have Events Calendar Pro installed? When you visit Plugins » Installed Plugins, is it in your list? Your System Info isn’t displaying it for me. If not, please download it at My Account » Downloads. The license should be already included when you upload and activate it.

Let me know if this resolves the issue.

Thanks
Courtney 🙂

[Marion]

Aha! It was installed but was deactivated. It must of gotten deactivated
when I switched URLs.

[Courtney]

I’m glad you’ve found the issue Marion. Is there anything else I can help you with?

Thanks
Courtney 🙂

[Marion]

Everything is working but I am getting two messages that I don’t understand. The first says that I am out of installs for my Pro license, but my license if very new.

Second, it says that “it appears I am using Event Aggregator” but I have an invalid license. However, to my knowledge, I am not using Event Aggregator.

Thanks,

Marion

[Courtney]

Hello Marion

When you got to Events » Settings » Licenses, is there a chance you entered the Pro license in the Events Aggregator field? Erase anything in the EA field so that is not trying to active. Then be sure you’re license for Pro is in the correct field here, and is listed on My Account » Licenses.

Does that resolve the issue?

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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