[Courtney]

Hello

http://wpshindig.com/event/womens-javascript-study-group/all/ is an example of viewing all events in a recurring series.

We do offer Calendar View Shortcodes and Widget Shortcodes.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Katherine

Did you test using a different theme? I would like to confirm that this is a theme issue.

If there is a setting within your theme, you’d want to look for post per page, or something about the blog index possible.

Thanks
Courtney 🙂

[Courtney]

Thanks Alison! Let us know if you need help with something else.

Thanks
Courtney 🙂

[Courtney]

Hello Torin

Your license key is automatically applied to your plugins, with the exception of Event Aggregator. You can download the plugins at My Account » Downloads and just in case you still need to manually access your license, visit My Account » Licenses. From there, you can copy/paste it to Events » Settings » Licenses.

For the theme not working:

Hello

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hello Mustafa

We do not offer our plugins on a trial version. We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Until then, you can try out The Events Calendars and Event Tickets for free. They remain free forever. Events Calendar Pro and Event Tickets Plus are paid upgrades.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hello Melvin

We’d be happy to help sort that out for you.

Please send an email to

support [at] theeventscalendar [.] com

Please include your order number, a copy of your confirmation email, or the payment method (Stripe or PayPal) and transaction ID?

Thanks
Courtney 🙂

[Courtney]

Hello Tanja

Does the same thing happen while you have another default theme active, such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/?

You can find the older versions at My Account » Downloads.

I hope your theme and our plugin can interact well soon.

Thanks
Courtney 🙂

[Courtney]

That is odd Melvin

Hello

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

If you still cannot get the updates to run, please reinstall the plugin. You can download it again at My Account » Downloads.

Thanks
Courtney 🙂

[Courtney]

Hello Kelly

Test how your /events page looks when you change these settings: Events » Settings » Display »

Default stylesheet used for events templates

& Events template.

Can you let me know if that helps?

Thanks
Courtney 🙂

[Courtney]

Thanks Megan. Let us know if there’s anything else you need help with.

Thanks
Courtney 🙂

[Courtney]

Hi Brad

Can you share what exact error message you are receiving?

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

===

If you don’t see any WP_DEBUG messages while browsing your site, could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

===

Are only event URLs getting this error, or other URLs as well? Or anywhere else in your site?

It might be worth checking if mod_rewrite is active https://codex.wordpress.org/Using_Permalinks#mod_rewrite:_.22Pretty_Permalinks.22.

Finally, if that still doesn’t reveal any errors, can you send a private reply with your .htaccess details?

Hoping we can get this sorted out soon.

Thanks
Courtney 🙂

[Courtney]

Hi Joseph

First, double check that your site has the licenses activated at Events » Settings » Licenses. You can find your’s at My Account » Licenses if needed. And if for some reason they are active elsewhere, Moving Your License Key can help.

You certainly can do the manual update using My Account » Downloads to get the plugins again. However, please do make a site backup and/or test on a staging server first.

Let me know how this goes please!

Thanks
Courtney 🙂

[Courtney]

Thanks Marios.

Unfortunately, if it is caused by your theme, I don’t believe I can be of much help. Please reach out to your theme developer and let me know what they say about this issue.

Thanks
Courtney 🙂

[Courtney]

Hello Patricia

Can you manually copy and privately paste your System Info?

1. We do not support category colors. I believe that may be your theme or another plugin making that possible.

2. It seems that your product vs event listings are due to a setting within your ecommerce. Can you compare your ecommerce settings to review that? https://staging2.alchemyartstest.com/event/fused-tile-class/2017-07-25/ lists the website as the product page link. The website is something manually entered in the single event listing.

3. Are you using the same theme on both sites? Please test the next/previous month links with a default theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/ to see if this is a theme issue possibly.

4. If the themes are different, the display of the calendar will look different (likewise using a 3rd party plugin for category colors). Some themes even rearrange our Events » Settings options to be within their theme’s settings. In those cases, you’d need to reach out to your theme developer.

1. Start by modifying what you can at Appearance » Customize » The Events Calendar.
2. Typically, don’t change the theme or plugin’s css files, they will be overwritten on updates. To avoid this, follow the steps outlined in Themer’s Guide
3. Use overriding CSS files, or add CSS to your site using Appearance » Customize » Additional CSS.
4. Use !important before a semicolon to override every css rule. It’s a brute force method, but works for quick fixes.
5. Please check out this Customizing WordPress #2 – Using Chrome Developers Tools YouTube video in addition to our Using Chrome Developer Tools tutorial on how to easily make changes using CSS.

I noticed on https://staging2.alchemyartstest.com/event/fused-tile-class/2017-07-25/ that your text “click here to” doesn’t actually contain a link to click.

Keep me posted on how you make out.

Thanks
Courtney 🙂

[Courtney]

Hi Aaron

That is very odd!

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Finally, can you put that event into draft mode and see if it or another event displays in that place again?

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Author]

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