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June 30, 2017 at 9:39 am in reply to: Import not Working #1314626

Courtney
Member

Hi @ehstein

Would you be able to open a 2nd thread as well? Please go through the Testing for Conflicts, and share the results with your system info with us.

Thanks
Courtney 🙂

June 30, 2017 at 9:37 am in reply to: Featured Images showing twice #1314625

Courtney
Member

Hi Ana

Can you send me a link to a specific event and have 1 featured image included? I’ll take another look and see if your site needs a different work around.

Thanks
Courtney 🙂

June 30, 2017 at 9:33 am in reply to: Website crashing after updating The Events Calendar & The Events Calendar PRO #1314569

Courtney
Member

Great Daniel.

June 30, 2017 at 9:32 am in reply to: Price for social projects? #1314568

Courtney
Member

Thanks Max. Our support staff will respond soon.

June 30, 2017 at 9:30 am in reply to: WooCommerce Version Compatibility #1314565

Courtney
Member

Great Julian

If you need any further help, please do start a new thread with us.

Thanks
Courtney 🙂

June 30, 2017 at 9:24 am in reply to: Expired account w/ lost login info #1314561

Courtney
Member

Sure thing. Let us know if there’s something else you need our help with.

Thanks
Courtney 🙂

June 30, 2017 at 9:23 am in reply to: Double Billed #1314559

Courtney
Member

Hello Leslie

Please send an email to

support [at] theeventscalendar [.] com

Please include your order number, a copy of your confirmation email, or the payment method (Stripe or PayPal) and transaction ID.

Thanks
Courtney 🙂

June 30, 2017 at 5:51 am in reply to: Double Billed #1314201

Courtney
Member

Hello Leslie

I’m sorry the double payment happened. We’d be happy to help sort that out for you.

Please send an email to

support [at] theeventscalendar [.] com

Please include your order number, a copy of your confirmation email, or the payment method (Stripe or PayPal) and transaction ID.

Regarding events displaying as free, please start a 2nd thread for help with that.

Thanks
Courtney 🙂

June 30, 2017 at 5:49 am in reply to: System says my new license has expired #1314196

Courtney
Member

Hello Katherine

I’m sorry that is happening. Let’s see if we can fix that quickly.

I deleted your license in your original message as that would be publicly viewable.

Can you walk through the steps on Moving Your License Key? I believe you might just need to move the license key from one domain to the other. You can still find your licenses at My Account » Licenses.

Let me know if this resolves the issue.

Thanks
Courtney 🙂

June 30, 2017 at 5:30 am in reply to: Website crashing after updating The Events Calendar & The Events Calendar PRO #1314159

Courtney
Member

Hello Daniel

Does this mean the issue is resolved? If not, do keep us posted.

Thanks
Courtney 🙂

June 30, 2017 at 5:29 am in reply to: Calendar link with my theme shows all pages in one. #1314156

Courtney
Member

Hello Kimberly

Hello

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict. Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates).

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

June 30, 2017 at 5:24 am in reply to: Community submission: Event Time & Date Field #1314153

Courtney
Member

Hello Rae-Anna

Hello

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict. Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

I see you are using Twenty Fifteen, could you still switch to another default theme? I am wondering if you have any customizations that would impact the appearance of http://christianevents.ca/events/community/add.

Also, double check for any other updates available (Dashboard » Updates).

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

June 29, 2017 at 12:37 pm in reply to: Does The Events Calendar support sales reporting? #1312497

Courtney
Member

Hello Ian

I’d suggest starting with The Events Calendars and seeing what it can do. It is free 🙂 After installing, you’ll notice it appears similarly to “Posts” as it is a custom post type.

I’d venture to guess that if you are using a plugin to manage your pixel tracking, it would be suitable with TEC.

Is there anything else I can help you with?

Thanks
Courtney 🙂

June 29, 2017 at 12:34 pm in reply to: can’t see update on WP Plugin page #1312490

Courtney
Member

Hello Joseph

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict. Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates).

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

June 29, 2017 at 12:25 pm in reply to: Price for social projects? #1312468
Courtney
Member
Hello Max

You can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.
```
⚠️Please Note: Licenses granted through this program
do not include access to support. If you need in-depth support, 
please consider purchasing a regular license.
```
Is there anything else I can help you with?

Thanks
Courtney 🙂
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