System says my new license has expired

[Katherine]

I purchased license [redacted by staff] on April 20, 2017. When I clicked the link for the newly released update I got an error that my license key is out of installs. Also, the site url is no longer newsofdavidson.kathyink.com. It has been moved to newsofdavidson.org.

Thanks in advance for you help!

[Courtney]

Hello Katherine

I’m sorry that is happening. Let’s see if we can fix that quickly.

I deleted your license in your original message as that would be publicly viewable.

Can you walk through the steps on Moving Your License Key? I believe you might just need to move the license key from one domain to the other. You can still find your licenses at My Account » Licenses.

Let me know if this resolves the issue.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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