[Courtney]

This reply is private.

[Courtney]

Hello Christina

I’d like to see if you have deactivated the license, and even deleted The Events Calendar, reinstalled it, and reactivated your Event Aggregator license.

Can you also check for JavaScript errors? Using Your Browser to Diagnose JavaScript Errors https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis.

Thanks
Courtney 🙂

[Courtney]

Hello Michelle

Does the issue resolve if you delete the license key, save, and readd the key? We definitely want to get this working.

Thanks
Courtney 🙂

[Courtney]

Hi Mark

Can you send me a link to a specific event this is happening on?

Also, can you confirm that your timezone settings are correct? Settings » General » Timezone

Finally, in Events » Settings » General » End of day cutoff – is it set to 12am?

I’m hoping we can narrow this down quickly.

Thanks
Courtney 🙂

[Courtney]

Hello Anna

Can you add the following code to your child theme, or in Appearance » Customize » Additional CSS?

.single-tribe_events .tribe-events-event-image {display: none !important}


This will remove the duplicate image on single events, like on https://kingofkingswc.com/events/are-you-in-need-of-healing/2017-08-20/. I used this link as you initially requested removing images from a single event.

It does not remove them on https://kingofkingswc.com/events/are-you-in-need-of-healing/all/.

Is this what you were looking for?

Thanks
Courtney 🙂

[Courtney]

Hi Becky

Unfortunately at this time we do not have an easy way to achieve this. I would recommend using either tags or categories labeled “weekend” to filter the events. You can then display the list using the widget shortcode shown here: https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/#event-list-shortcode.

Please let me know if you need more help.

Thanks
Courtney 🙂

[Courtney]

Hello Paul

You do in fact have 2 licenses. We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

[Courtney]

Hi Patricia

When you went through disabling all other plugins and using a default theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/ (per Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/), did yu find the same results happening?

Thanks
Courtney 🙂

[Courtney]

I will escalate this issue to our developer team. Can you provide a link to the page with this occurring? I did see that you created a workaround @houghton1 but would like to have our staff look into this further.

Thanks
Courtney 🙂

[Courtney]

Hello Bruce

I have tested the following code using Twenty Seventeen https://wordpress.org/themes/twentyseventeen/ and it worked in month view:

/**
 * Sets the default date for event queries.
 *
 * Expects to be called during tribe_events_pre_get_posts. Note that this
 * function modifies $_REQUEST - this is needed for consistency because
 * various parts of TEC inspect that array directly to determine the current
 * date.
 * 
 * @param WP_Query $query
 */
function tribe_force_event_date( WP_Query $query ) {
    // Don't touch single posts or queries other than the main query
    if ( ! $query->is_main_query() || is_single() ) {
        return;
    }
    // If a date has already been set by some other means, bail out
    if ( strlen( $query->get( 'eventDate' ) ) || ! empty( $_REQUEST['tribe-bar-date'] ) ) {
        return;
    }
    // Change this to whatever date you prefer
    $default_date = '2017-08';
    // Use the preferred default date
    $query->set( 'eventDate', $default_date );
    $query->set( 'start_date', $default_date );
    $_REQUEST['tribe-bar-date'] = $default_date;
}
add_action( 'tribe_events_pre_get_posts', 'tribe_force_event_date' ); 

Can you test this with the Twenty Seventeen https://wordpress.org/themes/twentyseventeen/ or other default theme as well?

Thanks
Courtney 🙂

[Courtney]

Hi Daniel

It does seem that reaching limits is likely the issue. Can you ask sub-site admins to notify you when it is greyed out to check?

We’d love your feedback on Event Aggregator for multisites at our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

Thanks
Courtney 🙂

[Courtney]

Thanks Fernando. I’m glad it is working well.

[Courtney]

Hi Patricia

Before I can provide any more assistance, can you do 2 things:

1. Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

2. Please send a private reply with your System Info.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi Aaron

I’m sorry this is happening. Can you reach out to your theme developer and share what is happening? I’m hoping they have some insight into this.

Thanks
Courtney 🙂

[Courtney]

Hello Roger

You can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.

⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.

Is there anything else I can help you with?

Thanks
Courtney 🙂

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