[Courtney]

Hi Steven,

Would you mind opening another thread for this? The number of unique threads containing the same issue is very helpful for us. I’ll be sure you are notified when an update is available.

And oh dear, it sounds like the workaround isn’t working. 🙁 We are working on an update solution to this.

Thanks
Courtney 🙂

[Courtney]

Hi Ryan

https://theeventscalendar.com/knowledgebase/ecommerce-settings/ might be helpful for how to connect our plugin with theirs. Their support forums are definitely the place to turn for more help on their specific settings.

Thanks
Courtney 🙂

[Courtney]

Hi Ivy

That is odd. Is your theme possibly modifying the settings? I know several themes listed on ThemeForrest modify the location of our settings. Usually they relocate our settings into their theme settings. You can test to see if a default theme, like Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, shows these settings as well.

Hoping we find where those settings were moved to.

[Courtney]

Hi Kari

Thanks. One other thing you could try is to regenerate your thumbnails using https://wordpress.org/plugins/regenerate-thumbnails/.

Keep me posted, we definitely want this working.

Thanks
Courtney 🙂

[Courtney]

Hi Andrea

Ultimately, I think either direction of connecting child with parent site calendar would be fine. Your license for Event Aggregator would allow you to install it on up to 10 domains with a combined total of 100 imports per day. The “Other URL” feature will permit you to import using a category or tag link too.

If you happen to need to set up recurring events, or want to display the calendar elsewhere using Calendar View Shortcodes or Widget Shortcodes, you would need Events Calendar Pro as well. You can review the licensing on that page and see if it matches up for the number of child sites that you have.

Does that help to clarify?

Thanks
Courtney 🙂

[Courtney]

Sure thing Loretta! Glad it’s working now. 😀

[Courtney]

Hi Daniel

I’m very sorry this is happening. I have seen several threads reporting the same issue. The main workaround at this time seems to be to set the imports to a manual process.

In the meantime, there are a few options we can try to resolve this would help us narrow down the issue faster.

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

===

If you don’t see any WP_DEBUG messages while browsing your site, could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

Thanks
Courtney 🙂

[Courtney]

Hi Joel

I’m very sorry this is happening. I have seen several threads reporting the same issue. Thank you for sharing the workaround.

In the meantime, there are a few options we can try to resolve this would help us narrow down the issue faster.

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

===

If you don’t see any WP_DEBUG messages while browsing your site, could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

Thanks
Courtney 🙂

[Courtney]

Hi Ryan

I’m very sorry this is happening. I have seen several threads reporting the same issue. The main workaround at this time seems to be to set the imports to a manual process.

In the meantime, there are a few options we can try to resolve this would help us narrow down the issue faster.

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

===

If you don’t see any WP_DEBUG messages while browsing your site, could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

Thanks
Courtney 🙂

[Courtney]

Hi Jérôme

Can you open a new ticket for this issue. Please include with it your System Info and a link to exactly where the issue is happening. That will help us troubleshoot the issue further.

Can you also go through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let us know if the issue still persists after these tests on a new thread in The Events Calendar Pro forum.

Thanks
Courtney 🙂

[Courtney]

Great to hear David! I’m thrilled that it is working. This isn’t a bug I’ve seen before. What plugin was outdated?

Thanks
Courtney 🙂

[Courtney]

Hi Mike

After your license is expired, you will no longer have access to plugin updates or support. The plugin will stay as it was just before your license expires.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hello Ryan

Event Tickets Plus does not directly integrate with any payment gateway. We currently support WooCommerce or Easy Digital Downloads to handle all payment processing.Read more about each option’s features and payment gateways.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hello Bill

I’m happy that you have been a happy customer. When you get your renewal notice, simply just opt to not renew your license. No further action is needed.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hello Sister

Unfortunately, we do not have a stand along plugin for just that functionality. However, your organization can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.

⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.

Is there anything else I can help you with?

Thanks
Courtney 🙂

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