[Courtney]

Hi Ben

I’m sorry but can you help me follow your question a little bit more. I’m not sure that I understand what you are asking.

Also, please share your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so that we can better diagnose what seems to be happening.

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Here there. I’ll work with you on the original thread at https://theeventscalendar.com/support/forums/topic/loading-event-views/.

Thanks
Courtney ?

[Courtney]

Here there. I’ll work with you on the original thread at https://theeventscalendar.com/support/forums/topic/loading-event-views/.

Thanks
Courtney 🙂

[Courtney]

Hi Dermot

I’m sorry the Photo View’s sort order is causing you confusion or poor user experience. Others have had similar feedback in the past.

The Photo View uses jQuery Isotope to output the items in a Pinterest-type grid but not in a rigid row-column type grid.

You can view our Demo Site’s Photo View to compare its sorting to how your site is working.

The events are in order if you look at the top of each Photo View item in relationship to the top of the page (not in relationship to each other). Said another way, if your browser’s address bar is the North Pole, all the Photo View items are in order by the earlier start dates being “more north” than later events.

These 2 screenshots may be of further help:

• 1, 2, 3
• 4, 5, 6, 7, 8, 9, 10, 11

I hope this clears things up. Please let me know if you are experiencing something different.

If you’d like to see the sorting script improved, feel free to suggest it as an enhancement at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you’re wanting Photo View’s sorting or grid/layout customized for your site, I’d guess any customization would need to be done via JavaScript, not CSS. If you need some coding help, you may want to ask your developer or reference our list of known customizers.

Thanks
Courtney 🙂

[Courtney]

Hello Thirukumary

I am unable to reproduce this on our end. I’d like to test this out further with you.

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests and send along your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ to help us better diagnose what may be happening.

Thanks
Courtney 🙂

[Courtney]

Hello Matt

---

@shayne-billeycheremosh-ca could you open up a new thread as well to help us track the issue better? Please send in the System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info and also share your results of the following

---

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi Gregg

We aim to respond to all forum posts within a 24-48 hour weekday timeframe per our Scope of Support / Terms. However, this week most of our company is away on the annual team retreat with limited internet connection. Please bear with us while we work through what we can.

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these test and send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better diagnose what might be happening on your site.

It is our policy to not log in to clients sites. I will delete the login information that was provided as this was not a private post.

Thanks
Courtney 🙂

[Courtney]

Hi Jez

https://theeventscalendar.com/knowledgebase/introduction-events-calendar-rest-api/ is our guide for the REST API. This applies to Events Calendar Pro specifically at this time.

We aim to respond to all forum posts within a 24-48 hour weekday timeframe per our Scope of Support / Terms. However, this week most of our company is away on the annual team retreat with limited internet connection. Please bear with us while we work through what we can.

Thanks
Courtney 🙂

[Courtney]

Hi Freddys

Event Tickets Plus uses an e-commerce plugin to handle processing payments. We currently support WooCommerce or Easy Digital Downloads. (Read more about each option’s features and payment gateways. http://theeventscalendar.com/knowledgebase/choosing-ecommerce/)

Your e-commerce plugin will have an option to handle coupons. You could create a ticket and also a coupon specifically for students. Or, you could create a 2nd ticket type per event just for students.

We haven’t specifically worked with InfusionSoft. However, if you test out Event Tickets (free) and find that it works, Event Tickets Plus will as well.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Mike

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

[Courtney]

Hello Andrew

So sorry for any delays. This week most of our company is away from any internet on a team retreat. We do aim to provide replies typically within 24-48hrs weekdays and will do our best to meet that.

Also, I am not able to view any links containing wp-admin. These links require a login to view, and our policy is to not log in to clients websites.

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hello

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests. Pease also send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so that we can better diagnose the problem.

Thanks
Courtney 🙂

[Courtney]

Hi Yuri

That is definitely not expected behavior.

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi Kunal

For <a href=”https://theeventscalendar.com/product/community-tickets/?utm_source=crobertson&utm_medium=redirect” title=“Community Tickets”>Community Tickets to work, the site must also have Event Tickets (free), Event Tickets Plus (paid), and Community Events (paid) all installed along with an ecommerce plugin. We currently support WooCommerce or Easy Digital Downloads.Read more about each option’s features and payment gateways.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hello

Those dates with colors appear to have events. They should be clickable now but there seems to be a conflict.

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Author]

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