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February 1, 2018 at 4:09 am in reply to: Events Calendar Backup #1441490

Courtney
Member

Hi Hilary

All of the data from The Events Calendar and Events Calendar Pro is stored as a custom post type in your website’s database. By just activating the plugin, the data should be restored unless something impacted your website database.

We do not have a specific backup tool for our plugins. However, you can look for a lot of WordPress related backup tools.

Is there anything else I can help you with?

Thanks
Courtney 🙂

February 1, 2018 at 4:02 am in reply to: Export Calendar as a PDF? #1441486

Courtney
Member

Hi there

At this time, we do not have a PDF export of the entire calendar. You might want to check out https://wordpress.org/plugins/printfriendly/, which will help you print just the current page of your site, stripped of all the surrounding design elements. This plugin provides a shortcode that you could place at Events » Settings » Display » HTML after calendar, even if you disable the button elsewhere on your site.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

Thanks
Courtney 🙂

February 1, 2018 at 3:58 am in reply to: search not working #1441481

Courtney
Member

Hi Lois

Can you test this as well with Twenty Seventeen https://wordpress.org/themes/twentyseventeen/ and let me know if the issue happens there still?

Thanks
Courtney 🙂

February 1, 2018 at 3:56 am in reply to: Event Tickets Plus to Woo Commerce to Authroize.net (Failure) #1441478

Courtney
Member

Hi Sophie

I would suggest reaching out to support at WooCommerce on this. We do not directly interact with Authorize.net, and rely upon other ecommerce providers at this time to connect to payment gateways.

Please keep us updated on how this works out.

Thanks
Courtney 🙂

February 1, 2018 at 3:39 am in reply to: Recognizing .dev.cc as TLD for staging sites? #1441472

Courtney
Member

Hi Kevin

I’m a Desktop Server user too.

In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites.

If your site doesn’t match the criteria, you can still use the plugin. You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/. If you need to contact support during that time, please manually send in your System Info.

We are hoping to expand our staging parameters and would love to get this option listed at http://tribe.uservoice.com. This helps our developers know which features to work on based on our community’s input.

Is there anything else I can help you with?

Thanks
Courtney 🙂

February 1, 2018 at 3:21 am in reply to: Importing events from another website using The Events Calendar #1441460

Courtney
Member

Hi Jeffrey

Event Aggregator does sound like it will meet your needs. It can import events from any other website running The Events Calendar 4.5 or newer using the “Other URL” import option. It will preserve all the data.

Is there anything else I can help you with?

Thanks
Courtney 🙂

February 1, 2018 at 3:05 am in reply to: How to repeat event #1441448

Courtney
Member

Hi there Heather

Recurring events is part of the Events Calendar Pro plugin. Check it out at https://theeventscalendar.com/product/wordpress-events-calendar-pro/.

Here is a quick tutorial we have on that: https://theeventscalendar.com/knowledgebase/pro-recurring-events/.

Is there anything else I can help you with?

Thanks
Courtney 🙂

February 1, 2018 at 2:53 am in reply to: How can a user cancel an order #1441446

Courtney
Member

Hi Jamie

It looks like that isn’t currently possible with Event Tickets. https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

Thanks
Courtney 🙂

February 1, 2018 at 2:30 am in reply to: How can I order past events Descending #1441428

Courtney
Member

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney

February 1, 2018 at 2:29 am in reply to: Event Tickets Plus #1441427
Courtney
Member
Hi there Ankit

You can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.
```
⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.
```
Is there anything else I can help you with?

Thanks
Courtney 🙂
January 31, 2018 at 5:44 pm in reply to: Licensing #1441256

Courtney
Member

Hi Sean

I’m not familiar with the events manager.

We do have Event Aggregator, which can import events from one site running The Events Calendar 4.5 or newer into another site.

Is there anything else I can help you with?

Thanks
Courtney 🙂

January 31, 2018 at 5:28 pm in reply to: MAPS NOT WORKING ON NEW EVENTS #1441239

Courtney
Member

Hello Eric

I’d like to look into this further. Please provide a link to your website along with your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/?

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict.

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates).

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

January 31, 2018 at 5:22 pm in reply to: Show only certain organizer with [tribe_events] Shortcode #1441235

Courtney
Member

Hi Jörg

We don’t have a simple way to do that yet. https://theeventscalendar.com/knowledgebase/listing-venues-and-organizers/ might be a possible work-around for you. This is an extension to our plugins that will create an organizer shortcode.

If you think that including an organizer filter to the [tribe_events] shortcode is something you would like as a feature, I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/17482138-create-shortcode-attribute-organizer-for-tribe.

Is there anything else I can help you with?

Thanks
Courtney 🙂

January 31, 2018 at 5:15 pm in reply to: Events won’t update after installing Events Tickets Plus #1441231

Courtney
Member

Hi Jim

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict. It looks like you’ve tested with plugins, but not with your theme yet.

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates).

If that doesn’t result in answers, can you also look for Javascript errors (even on the back end of your site). Using Your Browser to Diagnose JavaScript Errors https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

January 31, 2018 at 2:12 pm in reply to: Resync / Updating Facebook Events no longer there #1441107

Courtney
Member

Hi Saif

https://theeventscalendar.com/knowledgebase/event-aggregator-import-settings/#update-authority might help you with this. When you go to Events » Settings » Import » Event Update Authority, what do you have your site set to?

Thanks
Courtney 🙂
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