Help Desk

Events won’t update after installing Events Tickets Plus

  • Posts: 4 Topics: 2
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    I just purchased and installed Events Tickets Plus. Now when I try to update an event it displays -1 on a blank page. If I deactivate the new plugin, it will update the event.

    Installed at https://www.evergreenparkchamber.org

    Help!
    I have events starting and I was really hoping this would work.

    Thanks,
    Jim

    Posts: 4992
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    Hi Jim

    Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. It looks like you’ve tested with plugins, but not with your theme yet.

    We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

    Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

    Also, double check for any other updates available (Dashboard » Updates). 

    If that doesn’t result in answers, can you also look for Javascript errors (even on the back end of your site). Using Your Browser to Diagnose JavaScript Errors https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

    Please let me know if the issue still persists after these tests.

    Thanks
    Courtney 🙂

    Posts: 4 Topics: 2
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    I have a staging set up already, but it keeps telling me that I don’t have a valid license. I read somewhere that it’s possible to use an active license on a staging site as well as the production site. Can you tell me how I can do that.

    Posts: 10476 Topics: 3
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    Hey Jim,

    Thanks for your patience here. In regards to your question about licensing, yes you can often use a license on staging sites without issue. However, please note that licenses are not necessary for the plugin to work, they simply sign up your website for updates and support. So you’re fine without the license on your staging site—you should be able to update events without a license, so let’s focus on that issue for now.


    Please do the following steps and respond to each of the three following questions in order:

    First, DELETE (not just deactivate, but delete) The Events Calendar, Event Tickets, and Event Tickets Plus from your site. This will not delete any data; just the files of the plugins. Once deleted, download fresh copies of all three plugins from your account’s “Downloads” page on this site. Install these fresh files on your site.

    Then activate a default theme like Twenty Seventeen.

    1. Deactivate all plugins on your site except for just The Events Calendar. (Yes, deactivate Event Tickets and Event Tickets Plus too, even though you just installed new files for them. Literally no plugin on your site should be active except for just The Events Calendar.) Please answer: In this state, can you create new events without issue? And can you update existing events without issue, too?
    2. Next, activate just Event Tickets (not Event Tickets Plus!). So now The Events Calendar and Event Tickets will be activated. Please answer: In this state, can you create new events without issue? And can you update existing events without issue, too?

    3. Finally, activate Event Tickets Plus. So now The Events Calendar, Event Tickets, and Event Tickets Plus are activated. Please answer: In this state, can you create new events without issue? And can you update existing events without issue, too?


    ↑ This testing process will be incredibly helpful. Please let us know what you find, and please follow these instructions exactly.

    Thanks!
    George

    Posts: 1 Topics: 3
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    I ran several tests and only have problems updating events (get the -1) when Event Tickets Plus is activated.

    Posts: 4992
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    Hi Nathaniel

    Our team has just returned from the annual company retreat and is hard at work getting the help desk queue back to our normal response time. Thank you for your patience in this.

    Unfortunately, this is related to a known bug that we are currently working on.

    We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.  I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.  They need to assign it, code it, test it, and schedule it for release.  The good news is that you will be contacted as soon as a fix is available.

    Thank you for your patience as we see this through.  Please let me know if you have any other questions in the meantime!

    Thanks
    Courtney

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