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March 14, 2018 at 1:56 am in reply to: Send email to ticket holders for one event #1478621

Courtney
Member

Hey Chris

I’d say the fastest way is to manually export your attendee data and import it into Mailchimp. https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#exporting-attendees

A more efficient way in the long run is to use something like Zapier to automate adding ticket holders to your email list. See https://theeventscalendar.com/automating-event-promotion-zapier/ for an idea on how to do this, as well as the link for using WooCommerce Zapier Add-On to make that possible.

Let me know what you decide and how it goes.

Thanks
Courtney 🙂

March 14, 2018 at 1:48 am in reply to: Showcase site example — is it out of the box default #1478613

Courtney
Member

Hi Kathy

It looks like the site you are referencing has some customizations to display all events per day in a month view. To get a better picture of how our plugins look without any customizations, please see http://wpshindig.com.

The site is using Community Events, but requires a login to view the form. I am unable to see if they’ve customized that much, but can see that they customized the standard WordPress login screen that users see before reaching the submit event page.

I do not see Filter Bar on this site.

Is there anything else I can help you with?

Thanks
Courtney 🙂

March 14, 2018 at 1:43 am in reply to: Billing Address #1478609

Courtney
Member

Hi Hope

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

March 14, 2018 at 1:42 am in reply to: Event Tickets Plus already not working #1478608

Courtney
Member

Hi there Gordana

I see that you have activated Event Tickets Plus on one site that is different from the web address listed when creating this ticket. You can view which site has the active license at My Account » Licenses https://theeventscalendar.com/license-keys/. Please let me know if the site listed there does not belong to you.

Your license covers you for use on one active site. In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites.

If your site doesn’t match the criteria, you can still use the plugin. You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/. If you need to contact support during that time, please manually send in your System Info.

Is there anything else I can help you with?

Thanks
Courtney 🙂

March 14, 2018 at 1:35 am in reply to: Google maps integration #1478604

Courtney
Member

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney

March 14, 2018 at 1:34 am in reply to: Event Tickets Plus Evaluation #1478599
Courtney
Member
Hi Michael

You can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.
```
⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.
```
We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

We do not have trial or evaluation versions of our plugins.

Is there anything else I can help you with?

Thanks
Courtney 🙂
March 14, 2018 at 1:32 am in reply to: Events pushed out to social #1478597

Courtney
Member

Hi Stacey

Unfortunately Facebook makes it pretty hard to integrate like that. I’m not aware of any 3rd party tools that can generate a Facebook event. Our Event Aggregator plugin works the other way around to import events from Facebook.

You could see if any social media tools, like Hootsuite, will allow you to schedule posts using your event RSS feed. https://theeventscalendar.com/knowledgebase/events-rss-feed/ can explain RSS further.

Would that work for you?

Thanks
Courtney 🙂

March 14, 2018 at 1:29 am in reply to: Purchased the Wrong Add On #1478596

Courtney
Member

Hi Paul

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

March 14, 2018 at 1:28 am in reply to: Filter bar Shortcode?! #1478594

Courtney
Member

Hi Sarah

I can understand your frustration about this feature request (https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/17840326-make-filter-bar-compatible-with-shortcoded-calenda) not being implemented yet.

At this time, we have no workaround. I wish I had better news to share with you than that.

The functionality of Filter Bar really resides in filtering custom post meta data and displaying that on the archive page “Events”. Basically, this is something rather complex to turn into a shortcode-capable feature. Do comment on the UserVoice request above if you’d like to be notified when we have an update.

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/. s

Thanks
Courtney

March 14, 2018 at 1:00 am in reply to: Disable RSVP #1478578

Courtney
Member

Hi there Talei

Oh, it looks like you want to disable RSVPs within the community events submission form. My colleague, George, has helped another person do just that. Can you try the steps he shared at https://theeventscalendar.com/support/forums/topic/disable-rsvp/#post-1041714?

Thanks
Courtney 🙂

March 12, 2018 at 7:03 am in reply to: discount #1476455

Courtney
Member

Hey there

Event Tickets Plus integrates with e-commerce plugins. We currently support WooCommerce or Easy Digital Downloads.Read more about each option’s features and payment gateways.

It is possible to create coupons or discounts. You can research each for their options. https://docs.woocommerce.com/document/coupon-management/ might help.

Thanks
Courtney 🙂

March 12, 2018 at 6:58 am in reply to: Events Calender pro vs Filter Bar #1476449

Courtney
Member

Hi Ivonne

I’ll help you on this thread: https://theeventscalendar.com/support/forums/topic/filter-in-pro-edition/

Thanks
Courtney 🙂

March 12, 2018 at 6:43 am in reply to: Filter In Pro Edition #1476433

Courtney
Member

Hi Ivonne

If the date and location are part of the Excerpt in your post editor, it will turn up in the standard search that comes with The Events Calendar. Beyond that, Filter Bar would be needed.

Is there anything else I can help you with?

Thanks
Courtney 🙂

March 9, 2018 at 6:16 pm in reply to: Please update support thread post #1475311

Courtney
Member

Done!

Thanks
Courtney 🙂

March 9, 2018 at 6:15 pm in reply to: csv Import issue #1475308

Courtney
Member

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney
Author

Posts

Viewing 15 posts - 1,666 through 1,680 (of 5,607 total)

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