Page 111

Forum Replies Created

Viewing 15 posts - 1,651 through 1,665 (of 5,607 total)

← 1 2 3 … 110 111 112 … 372 373 374 →

Author

Posts
March 15, 2018 at 4:04 am in reply to: tribe commerce feature help #1479833

Courtney
Member

Hi Dominic

If you would like to use Paypal as your payment processor and are not using WooCommerce elsewhere on your site, then Event Tickets with Tribe Commerce (only Paypal at this time) should meet your needs.

We are increasing our documentation around this new feature. Until then, are there any other questions I can answer?

Thanks
Courtney 🙂

March 15, 2018 at 3:48 am in reply to: Photos in photoview #1479827

Courtney
Member

Hi James

When you are editing a post, on the right side of your screen is a modal called “Featured Image”. Add your image to that location, save/publish, then refresh the /events photo view.

Let me know if that works.

Thanks
Courtney 🙂

March 15, 2018 at 3:40 am in reply to: Event Tickets Plus already not working #1479823

Courtney
Member

Sure Gordana

Can you walk through the steps on Moving Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/? Pick up with this at Step 2.

Let me know if this gets the key assigned correctly.

Thanks
Courtney 🙂

March 15, 2018 at 3:32 am in reply to: Correct order of updates in staging site #1479815

Courtney
Member

Hi Ilkka

Please update Event Tickets first, then Event Tickets Plus.

In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites.

If your site doesn’t match the criteria, you can still use the plugin. You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/. If you need to contact support during that time, please manually send in your System Info.

You can request a discount at support [at] theeventscalendar [.] com.

Is there anything else I can help you with?

Thanks
Courtney 🙂

March 15, 2018 at 3:13 am in reply to: Purchased the Wrong Add On #1479797

Courtney
Member

Sure Paul, glad you got it all working now.

Thanks
Courtney 🙂

March 15, 2018 at 3:13 am in reply to: Billing Address #1479795

Courtney
Member

Sure thing Hope.
Courtney

March 15, 2018 at 3:12 am in reply to: Works for me: Events Calendar XML Import. Can you guys help me fix the last issu #1479791

Courtney
Member

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney

March 15, 2018 at 3:07 am in reply to: Embed full calendar #1479784

Courtney
Member

Hi Richard

We do offer Calendar View Shortcodes https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/ and Widget Shortcodes https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/ for Events Calendar Pro https://theeventscalendar.com/product/wordpress-events-calendar-pro/

We have a few other shortcodes for things such as single events https://theeventscalendar.com/knowledgebase/embedding-single-events-tribe_event_inline-shortcode/.

At this time, we don’t have a live view available. However, calendar view shortcodes would appear in a post/page just the same as the /events page.

Is there anything else I can help you with?

Thanks
Courtney 🙂

March 15, 2018 at 3:03 am in reply to: Non Profit discounts #1479781
Courtney
Member
You can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.
```
⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.
```
Is there anything else I can help you with?

Thanks
Courtney 🙂
March 14, 2018 at 2:34 am in reply to: Inverting Calander Colors #1478662
Courtney
Member
Hi Jennifer

We’re limited in helping with styling customizations, per our Scope of Support / Terms.

A few tips to help you carry this further include:
1. Start by modifying what you can at Appearance » Customize » The Events Calendar.
2. We generally don’t recommend that you change the theme or plugin’s CSS files directly, as they will be overwritten. To avoid this, follow the steps outlined in Themer’s Guide
3. Use overriding CSS files, or add CSS to your site using Appearance » Customize » Additional CSS.
4. Use !important before a semicolon to override every css rule. It’s a brute force method, but works for quick fixes.
5. Please check out this Customizing WordPress #2 – Using Chrome Developers Tools YouTube video in addition to our Using Chrome Developer Tools tutorial on how to easily make changes using CSS.
Is there anything else I can help you with?

Thanks
Courtney 🙂
March 14, 2018 at 2:33 am in reply to: Shortcodes for Community Events #1478660

Courtney
Member

Hi Kindra

Sad to say it but we do not have shortcodes available for community events. If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

Is there anything else I can help you with?

Thanks
Courtney 🙂

March 14, 2018 at 2:22 am in reply to: email for account #1478654

Courtney
Member

Hi Cheryl

When you enter a new license key into your site, your data will be preserved. I would recommend conducting tests on a <a href=”https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/ title=“Staging Server”>staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/), or at the very least making sure that your webhost has a saved version of your site first. But in changing license keys, no event data is altered or removed.

Let me know how this goes.

Thanks
Courtney 🙂

March 14, 2018 at 2:13 am in reply to: Correct order of updates in staging site #1478648

Courtney
Member

Hi Ikka and Talei

As you are updating a staging site, I do believe it won’t matter too much on the order. Just to be sure, start with our free plugins hosted on WordPress.org before updating the premium plugins. That looks like updating The Events Calendar or Event Tickets before others.

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/17357218-add-staging-wpengine-com-to-allowed-dev-sites is a feature request for additional staging support. We do have a ticket as well to implement this, but have no known dates on when that could happen. Leave a comment on that UserVoice request and we will be sure to notify you when it is available.

Please let me know how the updates go. I’m so glad you are at least doing this on a staging site first.

Thanks
Courtney 🙂

March 14, 2018 at 2:04 am in reply to: Google Map Styling #1478644

Courtney
Member

Hi Martin

Unfortunately, we do not have a way for you to style Google Maps beyond some basic adjustments like height. If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

You can see if Google provides a way that you could override the maps styling, but we’re limited in helping with styling customizations, per our Scope of Support / Terms.

Is there anything else I can help you with?

Thanks
Courtney 🙂

March 14, 2018 at 1:59 am in reply to: Calendar does not stay current #1478628

Courtney
Member

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney
Author

Posts

Viewing 15 posts - 1,651 through 1,665 (of 5,607 total)

← 1 2 3 … 110 111 112 … 372 373 374 →