Event Tickets Plus already not working

[kierans]

Although I just bought and installed the Even Ticket Plus, it is not working. Frustration is the key word here.

[Courtney]

Hi there Gordana

I see that you have activated Event Tickets Plus on one site that is different from the web address listed when creating this ticket. You can view which site has the active license at My Account » Licenses https://theeventscalendar.com/license-keys/. Please let me know if the site listed there does not belong to you.

Your license covers you for use on one active site. In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites. 

If your site doesn’t match the criteria, you can still use the plugin.  You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/.  If you need to contact support during that time, please manually send in your System Info.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[kierans]

Dear Courtney,

Thank you for your assistance.
The website linked to the licence is the server page and linked to my e-mail address. However, there are no e-mail addresses with that name. Can you help me linking the server page to the event tickets plus page?

Thank you in advance!
Gordana

[Courtney]

Sure Gordana

Can you walk through the steps on Moving Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/? Pick up with this at Step 2.

Let me know if this gets the key assigned correctly.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts