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March 20, 2018 at 4:01 am in reply to: upgrading from a current single plan to a business #1483746

Courtney
Member

Hi Greg

When you go to My Account » Licenses, there is an upgrade option. This will create a path to an upgraded price vs a new full price.

Let me know how it goes.

Thanks
Courtney 🙂

March 20, 2018 at 3:57 am in reply to: Subscription Question Restarted #1483741

Courtney
Member

Sure thing Fred. I’ll close out this thread for now.

Thanks
Courtney 🙂

March 20, 2018 at 3:55 am in reply to: Google Maps Not Displaying #1483737

Courtney
Member

Great! Happy to help

Thanks
Courtney 🙂

March 20, 2018 at 3:54 am in reply to: Maps on Venue Pages #1483735

Courtney
Member

Hi Steven

My first guess would be that your Google Maps API key may not be enabled. https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

If that doesn’t resolve the issue, can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict.

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates).

Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

March 20, 2018 at 3:48 am in reply to: Mobile Calendar: can’t change view #1483732

Courtney
Member

Hi Marcella

Can you send a screenshot of what you are experiencing?

I visited your site and was able to toggle views: https://cloudup.com/cTbsL2pXBE3. I was using Chrome’s mobile emulator for this test. https://developers.google.com/web/tools/chrome-devtools/device-mode/

Thanks
Courtney 🙂

March 20, 2018 at 3:41 am in reply to: Event Tickets forcing account creation at checkout. #1483720

Courtney
Member

Hello Mark

I visited your site and the blue box at the top is unexpected: https://cloudup.com/csZTfi23A5R

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict.

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.

Begin by deactivating all other plugins except Event Tickets, Event Tickets Plus, and WooCommerce, as well as using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates).

Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

March 19, 2018 at 11:45 am in reply to: export eventts #1483258

Courtney
Member

Hi Lyndon

At this time, our plugins do not export as a .csv. I have used https://wordpress.org/plugins/wp-all-export/ (3rd party) to achieve this. Can you give it a try and let me know if it fits your needs?

Thanks
Courtney 🙂

March 19, 2018 at 11:41 am in reply to: Google Maps Not Displaying #1483248

Courtney
Member

Hi Joelle

Can you send me a link to the specific event that does not display the map?

I looked at http://stardustsolar.com/event/testing-event/ and could see a Google Map.

I was using Chrome at the time. What browser are you using?

Thanks
Courtney 🙂

March 19, 2018 at 11:26 am in reply to: Event Calendar vs Event Calendar Pro #1483230

Courtney
Member

Hey Kimberly

Location/venue should definitely be working in the free version.

We really can’t provide much technical support in the pre-sales forum. But, I’d suggest you can do some troubleshooting. Start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict.

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/). If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes.

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates).

Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

March 19, 2018 at 11:18 am in reply to: Event Aggregator custom post types #1483221

Courtney
Member

Hi Alessandro

At this time, Event Aggregator only imports into The Events Calendar event posts. These are custom post types technically.

You could take a look at our Themer’s Guide https://theeventscalendar.com/knowledgebase/themers-guide/ to determine if you can modify things to fit your needs. If not, see our recommended customers at Find A Customizer https://theeventscalendar.com/knowledgebase/find-a-customizer/.

Is there anything else I can help you with?

Thanks
Courtney 🙂

March 19, 2018 at 10:52 am in reply to: Purchased License Renewal But Does Not Appear in My Account > License Keys #1483182

Courtney
Member

Hey Geoff

I marked this thread as private. Can you send in your license key? Events » Settings » Licenses. I’d like to see if this license is possibly tied to a different login or email.

Thanks
Courtney 🙂

March 19, 2018 at 10:51 am in reply to: Tribe-Bar no option to change view #1483177

Courtney
Member

Hi Debbi

I do see that switching views is working on http://gilmerarts.com/events/, but not in the shortcode method of your screenshots.

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict.

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/). If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes.

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates).

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

March 19, 2018 at 10:10 am in reply to: Concert Listings #1483113

Courtney
Member

Hi Steve

You wouldn’t need permission really to import public Facebook events. Typically the only time we suggest requesting more is when you want to use events from someone’s site that is not using The Events Calendar already and you need a special format.

Does that make sense?

Thanks
Courtney

March 19, 2018 at 10:00 am in reply to: Subscription Question Restarted #1483107

Courtney
Member

Hi Fred

I believe LaToya has finished this up for you. Can you confirm that you’ve received an email from her?

Thanks
Courtney

March 19, 2018 at 3:53 am in reply to: Event Tickets Plus – don’t show price information ore "free" on events #1482757

Courtney
Member

Hi Friedhelm

The RSVP option will automatically say “Free” at the top of the single event listing. This can be hidden with some CSS. https://theeventscalendar.com/support/forums/topic/how-to-remove-free-in-the-heading/ is one example. Do note, the code here is slightly dependent upon the user’s theme. Copy/pasting code from here may not solve your exact site’s needs but is the same approach to use.

You can add your own CSS to your child theme, or in Appearance » Customize » Additional CSS.

If you think idea is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

For further help:
• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

Thanks
Courtney 🙂
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Viewing 15 posts - 1,621 through 1,635 (of 5,607 total)

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