Subscription Question Restarted

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  • March 18, 2018 at 5:37 am #1482344
    Fred
    Participant

    Fred
    January 31, 2018, | Permalink
    I recently received an email about an early renewal of my Events Calendar Pro subscription. I would like to take advantage of the early renewal discount but I first need to get my subscription level changed from Business to Personal. Can you please make this change and send a new early registration email so that I can take advantage of the early renewal discount?

    Thank you

    Courtney

    March 18, 2018 at 5:38 am #1482345
    Fred
    Participant

    Hey Fred,

    Sorry for the trouble here. We should be able to help for sure.

    Here’s what I’m thinking: Since we cannot refund your Business license, we can just give you a coupon code so that you can buy a new Personal License.

    That way, you’ll get the renewal discount with your new Personal License and can have a properly-generated license key that’ll remain active for a year after the date of purchase.

    How does that sound?

    If you’d like to proceed, please send us an email at [email protected] with a link back to this forum thread for reference so that we can properly help you out.

    I’m sorry to make you jump through another hoop there, but this is a public forum so I can’t post a coupon code here, since it’ll be a special coupon code that’s a one-time code just for you.

    Cheers,
    George

    March 18, 2018 at 5:39 am #1482346
    Fred
    Participant

    Hi George,

    Sorry for losing track of the previous support thread on this topic. For some reason, I did not see the emails with your update. I would like to proceed with a discounted personal license as you suggest. Can you please send the required next steps to me via email? I will respond to the email in your previous message as you asked. Thank you for your help,

    Fred

    March 19, 2018 at 3:06 am #1482720
    Courtney
    Member

    Hi Fred

    Just letting you know I see this thread and will follow-up with our refunds representative.

    Thanks
    Courtney 🙂

    March 19, 2018 at 8:19 am #1482966
    Fred
    Participant

    Thank you, Courtney.

    – Fred

    March 19, 2018 at 10:00 am #1483107
    Courtney
    Member

    Hi Fred

    I believe LaToya has finished this up for you. Can you confirm that you’ve received an email from her?

    Thanks
    Courtney

    March 19, 2018 at 10:42 am #1483162
    Fred
    Participant

    Hello Courtney – no email from LaToya yet…

    March 19, 2018 at 10:43 am #1483167
    Fred
    Participant

    Sorry, I have the email from LaToya, thank you.

    March 19, 2018 at 10:46 am #1483171
    Fred
    Participant

    Looks like the license has been changed and I have renewed with the discount coupon. Thank you for all of your help!

    Fred

    March 20, 2018 at 3:57 am #1483741
    Courtney
    Member

    Sure thing Fred. I’ll close out this thread for now.

    Thanks
    Courtney 🙂

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