[Cliff]

Of course! Anything more I can help with?

[Cliff]

Glad to help!

[Cliff]

David, just an update that https://theeventscalendar.com/extensions/linked-post-type-instructors/ has been updated to accommodate the soon-to-come The Events Calendar update where Organizers and Venues will display in the wp-admin drag-and-drop order.

This thread will receive another update once that is released.

Have a good weekend.

[Cliff]

This reply is private.

[Cliff]

Hi.

You could use our recently-added “auto delete” functionality for past events and then use wp_list_category()’s hide_empty argument.

Would that setup work for you?

[Cliff]

Hi, Alex. This runs on WP Cron (https://developer.wordpress.org/plugins/cron/), which can sometimes suffer from this.

It might help for you to install a plugin like https://wordpress.org/plugins/wp-cron-control/ (third-party, not guaranteed or supported by us) to investigate this a little more in-depth.

Might it be that your site doesn’t have visitors every day?

[Cliff]

Okay. Thanks for letting us know. Feel free to open a new thread if you need additional support with this or another question.

[Cliff]

Hi, Gaylea. Thanks for your interest in our plugin suite.

Firstly, our product is very flexible (extensible via coding) so it can accomodate a lot of different feature requests, but we do not provide a “bookings” solution. The closest thing we have–in concept–is tickets for recurring events… however, this functionality does not currently exist but is on our long-term roadmap.

Our ticketing product also doesn’t currently support PRO’s recurring events.
If you start to create a ticket for a recurring event, there will be a little question mark notice that reads:

Currently, tickets will only show up on the frontend once per full event. For PRO users this means the same ticket will appear across all events in the series. Please configure your events accordingly.

You should add your vote to this existing feature request for Event Tickets to support PRO’s recurring events.

Something some users are doing right now is using PRO’s recurring events to populate their events calendar but then breaking each occurrence from the series to turn them into single events — basically using PRO as an event generator but not actually using its recurring events functionality on the front-end. Others are just dealing with the tickets on recurring events even though you can’t then tell which occurrence they reserved the ticket for… use this information for your own reference but please don’t take it as any sort of recommendation.

Please let me know if you have any follow-up questions on this topic.

Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

 

[Cliff]

Hi, Nico. Sorry you’re experiencing this.

This isn’t currently a confirmed issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Jay. Thanks for your interest in our plugin suite.

I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/8391186-reminder-emails-for-x-days-before-event

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Marc. I haven’t heard of this issue before, and looking into our code (https://github.com/moderntribe/event-tickets/blob/4.7.1/src/Tribe/RSVP.php#L1485), I didn’t see any date-based logic in the check-in.

I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Jeff.

As an example to clarify what you’re wanting, are you wanting https://wpshindig.com/events/ to always redirect to https://wpshindig.com/events/category/tech-meetups/ ?

[Cliff]

Hi, Derek.

This would require custom coding. Please reference https://theeventscalendar.com/support/forums/topic/help-adding-category-to-tooltip-but-with/#post-1080199 for how-to.

Please let me know how this goes for you.

[Cliff]

Hi, Jeff. Sorry you’re experiencing this.

Here’s a video of me unable to replicate this issue: https://cl.ly/0b0O3b2V0N3a

Please let me know if I missed a step.

If I didn’t, this isn’t currently a confirmed issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Phew! 🙂

No worries.

[Author]

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