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May 14, 2018 at 7:55 pm in reply to: Is there a way to import events up to 12 months in the future instead of three? #1530291

Cliff
Member

settings.php definitely isn’t the file to modify.

Please do have your code wrangler give it a look and report back.

Thank you.

May 14, 2018 at 1:13 pm in reply to: Tried to delete a ticket & now all I have is '500 Internal Server Error' HELP!!! #1530043
Cliff
Member
Hi. Very sorry to hear this.

You need to have Event Tickets (ET) active in order to use the Event Tickets Plus (ET+) add-on plugin.

However, running ET+ without ET shouldn’t cause a 500 error, just a message stating ET is required.

Since 500 errors aren’t currently a confirmed issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.
May 14, 2018 at 12:59 pm in reply to: Is there a way to import events up to 12 months in the future instead of three? #1530027

Cliff
Member

Hi. You could use the tribe_aggregator_import_range_default filter, located in this file: /wp-content/plugins/the-events-calendar/src/Tribe/Aggregator/Settings.php

You could try this code:

https://gist.github.com/cliffordp/6090c1051c82130f093bfcb2b60621d5

Your import(s) might need to removed and re-added for this to take effect.

As the code is untested, please let me know if it works for you.

Please reference https://theeventscalendar.com/knowledgebase/implementing-custom-code-snippets/ for how to implement custom code snippets.

Please let me know how this goes for you.

May 14, 2018 at 12:45 pm in reply to: ECP – Events archive (list) not displaying all events #1530009
Cliff
Member
Hi, Leanne. Sorry you’re experiencing this.

This isn’t currently a confirmed issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.
May 14, 2018 at 12:06 pm in reply to: The Events Calendar PRO but the key is out of install #1529982

Cliff
Member

Glad to hear and thanks for letting us know.

May 14, 2018 at 12:05 pm in reply to: /events page showing "No results found" since latest update #1529981
Cliff
Member
Sorry to hear that. This isn’t currently a confirmed issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.
May 14, 2018 at 11:48 am in reply to: Collect extra data on Community Events submission form with Gravity Forms #1529957

Cliff
Member

You bet. Anything more I can maybe help you with?

May 14, 2018 at 11:47 am in reply to: Google Map Requirements #1529955

Cliff
Member

I’m glad you got it figured out! 🙂

May 14, 2018 at 11:45 am in reply to: Don't show category in list if event has passed #1529952

Cliff
Member

Cool. Thanks for being willing to share.

May 10, 2018 at 10:20 am in reply to: Spurious URLs being generated, creating "Not Found" Google Crawl Errors #1527506

Cliff
Member

This is the line item from the linked changelog:

Fix – Prevent 404 errors on recurrence feed pages (thanks to Ranjan and others in the Help Desk for reporting this problem!)

The redirects won’t be setup automatically. Sorry for that inconvenience.

May 10, 2018 at 10:16 am in reply to: Where to find text for privacy policy (GDPR) #1527504

Cliff
Member

It’s our latest information; we’re still working on that. Please watch our blog for future updates. We’re aware it’s upcoming soon.

May 10, 2018 at 10:13 am in reply to: Google Map Requirements #1527497

Cliff
Member

Thanks for clarifying.

The geolocation code comes from /wp-content/plugins/events-calendar-pro/src/Tribe/Geo_Loc.php

save_venue_geodata() is the method within that file that does the geolocating.

Missing the Street Address shouldn’t cause it to bypass the geocoding.

If things still aren’t working, please provide a screenshot of a venue that isn’t working as expected so I can try to test it on my own testing site.

May 10, 2018 at 9:56 am in reply to: The Events Calendar PRO but the key is out of install #1527481

Cliff
Member

This reply is private.

May 10, 2018 at 9:54 am in reply to: /events page showing "No results found" since latest update #1527479

Cliff
Member

Hi. I’d suggest going to wp-admin > Settings > General > Permalinks and clicking “Save” (even without changing anything at this page). This may help resolve the issue.

May 9, 2018 at 1:18 pm in reply to: Add an attendee from backend #1526601

Cliff
Member

Hi.

This functionality doesn’t currently exist. I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/11641629-allow-manual-entry-of-attendee-information

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

You could try the User Switching plugin (third-party, not guaranteed or supported by us) to submit it yourself while logged into their account. This could also be a great way to go if you’re wanting them to receive the same email confirmation they would have received had they purchased themselves.

Please let me know if you have any follow-up questions on this topic.
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Viewing 15 posts - 766 through 780 (of 10,686 total)

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