[Cliff]

Ben,

I apologize for the delayed response. I have been doing quite a bit of digging. Here’s what I’ve discovered:

• In theory, if all your Venues’ locations are in the UK, our code’s call to Google is supposed to return results within certain “bounds” (lat/long) to avoid showing Birmingham USA when it makes most sense to return Birmingham UK
• However, a bug about this not working was logged internally over a year ago. I guess the solution has been eluding us or it would take some refactoring to correct and therefore hasn’t been as high a priority to fix. I really can’t say for sure so I’m just speculating.
• I did pass along to our strategy/development team members the importance of trying to get this working in a not-forever time period. Obviously, for your specific usage, you’d like it to be done already; I just don’t want to set your expectations like it would be done within a month or two, as I can’t say if or when.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

P.S. Here’s a note from our internal bug tracker that might help…

One customer was able to do a gmaps query using the autocomplete API instead of the geocode one, and get the correct results (he linked here and provided the following code snippet):

mapTypeId: google.maps.MapTypeId.ROADMAP
};

var bounds = new google.maps.LatLngBounds(
new google.maps.LatLng(49.383639452689664, -17.39866406249996),
new google.maps.LatLng(59.53530451232491, 8.968523437500039));

var input = document.getElementById('sei');
var autocomplete = new google.maps.places.Autocomplete(input);

autocomplete.setBounds(bounds);

}
google.maps.event.addDomListener(window, 'load', initialize);

He said he didn’t leave it in place because he directly editing the plugin files and knows that isn’t a sustainable way to customize a plugin’s code. But maybe it’ll help your developer in some way?

[Cliff]

You bet! Thanks for sharing what you chose for your solution. Have a great weekend.

[Cliff]

I was hoping you saw I edited my previous reply.

They said, via a Tweet reply, that they’ll add something to a future update so a shortcode like the one I provided you should get things working.

Please let me know once they do — and send me a copy of that version of Slider Revolution plugin once it’s out.

Thanks!

[Cliff]

No problem at all. I’m glad that’s all it was. Have a great weekend!

[Cliff]

Mary-Anne, I’m guessing you’re not comfortable with PHP, and that’s ok.

Find line 129 of /wp-content/themes/YOUR-CHILD-THEME/wootickets/tickets.php and you’ll see </form>

After that line, enter whatever text you want. At this point in the file, you’re in HTML but not in PHP.

If you want it even further down at the bottom of the email instead, go all the way to the last line of this file (line 152 is a closing curly brace).

At this point in the file, you’re in PHP so you either need to close PHP with ?> and then enter whatever text you want and then open PHP again with <?php, or you could just use PHP echo or printf so you don’t have to close and re-open PHP. There’s no performance considerations here, just your preference.

I hope this helps.

[Cliff]

Hi Jason. Sorry you’re experiencing this.

I see you’re using a really old version of our PRO plugin.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Tres, I’m glad you got that initial issue sorted out.

Please reference the Facebook Importer’s New User Primer guide and also carefully read the “More Information” section at the bottom of the Facebook Importer sales page.

Then let me know if you don’t get things figured out.

Thanks!

[Cliff]

Paul, yes. Don’t miss the fact that you can take a cut of each person’s ticket sales. For example, if a Practitioner creates an event and sells 10 tickets for $50 each ($500 total), and you set it up to take $1 per ticket plus 10% of the ticket price, you’d make ($1 x 10) + (10% * $50 * 10) = $60 on that one event in your pocket, just for running the site and having this functionality available to these Practitioners.

We believe they provide good/great value for the price, especially compared to custom coding something yourself or increasing visitors’ user experience.

Please check out our Deals, Coupons & Discounts! page.

You can also subscribe to our newsletter and/or follow us on social media (both are in the footer of our website).

We do offer pre-built Bundles, which some of our customers have found to be a great way to get several of our plugins at a “bulk purchase” discount.

Please reference our Do you offer discounts for nonprofit organizations? article if you think it may apply to you.

Again, let me know if you have any follow-up questions.

[Cliff]

Hi Ian.

This took longer than expected to create, but I think it’s a pretty robust utility shortcode. I hope it is to your liking.

Please download and install this .zip file. And please do look into its source code to understand what it’s capable of and how to use it.

I tried it in a Slider Revolution post slide, but get_the_ID() isn’t working per slide, and I didn’t see any merge field like {{post_id}} to use, but in theory, if one of these 2 methods worked, you could enter this on a slide:

[tribe_formatted_event_date format="dS F Y"]

or something like:

[tribe_formatted_event_date id={{post_id}} format="dS F Y"]

I tried to get you a quick answer via this tweet, but I didn’t get a reply before wanting to pass along this information to you today. Maybe you know of a way to pull this off, seeing as you’re more familiar with this slider plugin than I am.

They notified us that they will include this functionality in a future update. 🙂

• This reply was modified 9 years, 8 months ago by Cliff. Reason: update from ThemePunch's reply via Twitter

[Cliff]

Ok, here’s the developer update:

If you download that ical file yourself, you’ll see BEGIN:VCALENDAR at the top.

The iCal Importer parser expects that to be there; it cannot work without it.

If WordPress fetches the feed, then that initial line is missing. You can replicate the same with wp_remote_get(). This is likely this bug in WordPress itself: wp_remote_get sometimes mutilates the response body

Since it’s a bug with WordPress itself — or with Google Calendar not including that text I mentioned — it’s not something we have control over to fix.

Also, our iCal Importer will be replaced by Event Aggregator in the very near future. I tested the beta version of Events Aggregator with this iCal URL and got the error message, “The URL provided did not have events in the proper format.”

Events Aggregator does have much more helpful messaging to help you figure out what’s actually going on, just like in this case.

Again, since it’s an issue with WordPress 4.6, there’s not much more I can assist with here other than pointing you back to https://core.trac.wordpress.org/ticket/37839

[Cliff]

Excellent. Thanks so much for helping here, Chris.

Again, I’ll leave this as Pending Fix…

[Cliff]

Hi Edward.

Thanks for your detailed question.

I experienced the same for that URL on my local testing site.

However, I downloaded the .ics file to my hard drive, then uploaded it to the iCal Importer (.ics option instead of URL option) and it worked: https://cl.ly/1o3v0D3e0s0y

Therefore, I believe this has something to do with that calendar URL not wanting to be accessed by our iCal Importer (i.e. by your or my website). I thought we had a similar issue because it is like a headerless browser (this could be way off but it’s the phrase I’m remembering for some reason), but I couldn’t find it in my searching.

I’ll run this past one of our developers and get back to you soon.

Thank you!

[Cliff]

This reply is private.

[Cliff]

Hi Andrew. Thanks for your interest in our plugin suite.

Our latest blog post tells of all the shortcode glory coming soon! A look at what’s coming in our 4.3 release

I’m not exactly sure how things will work with the shortcodes, such as being able to embed the Tribe Bar (what we call the search bar) or Filter Bar (an additional add-on) anywhere on your site.

However, please reference this recent reply answering possibly the exact same question: Insert SEARCH BAR on top of a page

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Cliff]

Hi Neal.

From your screenshot, I can see that you have renamed “Tickets” to “Bookings”. Therefore, I’m assuming your front-end view of this event has a “Book Now” button instead of the default “Add To Cart” button text.

Regardless, I’m guessing the issue here is in your ticket’s quantity or availability settings.

At the wp-admin screen you took a screenshot of, please click the “Edit” button for the “Small Business Planning” ticket and send me that screenshot. Then, also send me a link to view this event on your website.

Thank you.

[Author]

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