[Cliff]

Hi Balázs.

Could you please be more specific? Please include any links, annotated screenshots, or screen capture video that you think will be helpful to explain exactly what you’re wanting.

Thank you.

[Cliff]

Hi Rob.

As you know, since you have an unsupported non-profit license, we don’t provide support here.

However, I can let you know this is a known bug that should be fixed in the near future (weeks).

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi Henry.

Nope. If you’d like to accomplish this and need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi Alex.

What’s your Community Events form link?

And are you okay using CSS to hide these?

[Cliff]

Hi TJ.

It’s working fine for me on my local testing site: https://cl.ly/1B2W0N1y0W1S

I have all the latest versions and am using Twenty Sixteen theme.

I see your site’s plugins are not the latest versions. Please make sure all your Modern Tribe plugins are at their latest versions:

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please re-share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi Caylee.

Thanks for your interest in our products.

Event Tickets Plus is our paid add-on plugin that upgrades the functionality of our free Event Tickets plugin.

Event Tickets Plus enables you to sell tickets via one of our supported eCommerce platforms. The free plugin only enables free RSVP-type tickets.

You can view our roundup/comparison of all the eCommerce plugins ET+ supports.

Our plugin uses your eCommerce plugin of choice, but your eCommerce plugin isn’t displayed for shopping pages. Please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event.

Site visitors would purchase tickets from each event’s single page/view (e.g. example.com/events/rogers-day-at-the-zoo/) — if there is an RSVP to submit or ticket to purchase.

The order confirmation email will include a QR code that can be scanned to “check in” someone at the door at the time of the event. You can read more at Tickets: Managing your orders and attendees.

===

To answer your question about selling at a box office or in-person, I generally recommend giving your box office staff a computer so they can essentially complete the order for the customer. For example, the staff member can go to example.com/events/rogers-day-at-the-zoo/ and enter the customer’s quantity, name, and email address and then submit the order. Then your eCommerce plugin (e.g. WooCommerce) can enable offline payments (cash, check, whatever).

This way, Event Tickets Plus will be able to keep an accurate count of actual tickets sold and customers will receive their tickets via email.

===

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Please let me know if you have any follow-up questions.

[Cliff]

Hi Arnie.

Thanks for your detailed question.

How about just using the shortcode version of the widget?

https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/#event-list-shortcode

Examples

[tribe_events_list limit="30"]

[tribe_events_list limit="5"]

Please let me know your thoughts.

[Cliff]

Hi Linda.

Thanks for your interest in our products.

Via Event Aggregator (EA), a recurring event series will import as non-recurring/separated events whether or not you have The Events Calendar PRO active (the add-on that supports creating recurring events series).

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi Gabrielle.

Thanks for your detailed question.

I see that your site’s http://www.fishcamphhi.com/events/ page is currently a regular WordPress Page.

You should delete this Page and then http://www.fishcamphhi.com/events/ should become your tribe_events custom post type archive view.

You likely also have or had a notice in your wp-admin area that you have a “slug conflict”.

Please let me know how it goes for you.

[Cliff]

Hi Edward. I can help with this. However, I don’t quite understand your question.

I see the site you have registered with us is http://www.rocketice.com/

Was your question about a different site? (I’m not sure what Julie J Studio is, and the screenshot you shared was too small to see details.)

[Cliff]

Here are 2 ideas:

1)
Maybe try an earlier priority, like 5, and/or try hooking into ‘wp_head’ instead of ‘wp_enqueue_scripts’

2)
How about placing wp_enqueue_script( 'tribe-events-jquery-resize' ); in the same place you put that script code after wp_head() for testing purposes?

Let me know how it goes.

[Cliff]

Interesting.

I see your sites are registered and your licenses are valid.

I’d suggest deactivating all 3 and re-activating them. If that doesn’t work, I’d suggest deleting and re-installing all 3 plugins.

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

[Cliff]

Please try replacing if ( is_admin() || !isset( $query->query_vars['eventDisplay'] ) || tribe_is_community_my_events_page() ) return $query; with this:
$ajax_or_main = ( defined( 'DOING_AJAX' ) && DOING_AJAX ) || $query->is_main_query() || is_admin() || ! isset( $query->query_vars['eventDisplay'] ) || tribe_is_community_my_events_page() ) { return $query; }

Let me know if that has any changes (desired or not).

Thanks.

[Cliff]

Please try replacing if ( is_admin() || !isset( $query->query_vars['eventDisplay'] ) || tribe_is_community_my_events_page() ) return $query; with this:
$ajax_or_main = ( defined( 'DOING_AJAX' ) && DOING_AJAX ) || $query->is_main_query() || is_admin() || ! isset( $query->query_vars['eventDisplay'] ) || tribe_is_community_my_events_page() ) { return $query; }

Let me know if that has any changes (desired or not).

Thanks.

[Cliff]

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