Cliff

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Viewing 15 posts - 46 through 60 (of 10,686 total)
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  • in reply to: Calendar Start Date #1636874
    Cliff
    Member

    Hi, Greg. Thanks for your interest in our plugin suite.

    We don’t provide support in this Pre-Sales forum, but here’s a quick tip: wp-admin > Settings > General > “Week Starts On” option

    If you do have a paid account login with at least one current license, please login to that account and then submit a new ticket.

    If you don’t have a paid account login, I’m afraid we’re not equipped to provide technical support for current plugin users here in the Pre-Sales area. If you’re using one of our free plugins, such as The Events Calendar or Event Tickets, you can request assistance on their respective WordPres.org Support Forums (we do not provide technical support for users there, either–only via our paid forums).

    Possibly helpful references:

    Thank you for your understanding and thank you for using our plugins.

    in reply to: Setting Default Quantity on RSVPs #1636872
    Cliff
    Member

    See that snippet’s comments… it links to this other one, which makes the field readonly

    https://gist.github.com/cliffordp/80b33455779b74ec49f6ea3033cb47bf

    If you want this one, don’t also use the other one.

    Please let me know how this goes for you.

    in reply to: Unable to process this import #1636870
    Cliff
    Member

    Ha ha. Glad to hear and thanks for letting us know. If you need help in the future, feel free to open a new ticket.

    in reply to: Eventbrite importer – max 50 events #1636869
    Cliff
    Member

    I understand this is important to your site. It’s been discussed quite a bit internally and there’s talk about it being tackled in the next 1-3 updates (i.e. months). However, part of the discussion is determining the priority among the other tickets the development team is juggling.

    I definitely gave them another nudge how important this is to you.

    in reply to: Events Calendar PRO 4.4.31 update #1636867
    Cliff
    Member

    Sweet! Glad to hear and thanks for letting us know.

    in reply to: changing the _EventStartDate format #1636557
    Cliff
    Member

    Gotcha. Please try one of these pre-built solutions instead, as detailed in the Slider Revolution article I previously shared:

    Please let me know how this goes for you.

    in reply to: Only Importing Part of My iCal Calendar #1636556
    Cliff
    Member

    I downloaded from that link and there are only 10 in that .ics file.

    Their start times range from October 3 through October 16.

    Please download a fresh copy, open it in a text editor, and confirm if this is also what you’re experiencing — searching for “BEGIN:VEVENT” and “DTSTART” — and let me know what you find out.

    in reply to: trial #1635794
    Cliff
    Member

    Hi, Lindsay. Thanks for your interest in our plugin suite.

    Your non-profit organization may be interested in our Do you offer discounts for nonprofit organizations? help article.

    We do not have any demo of the wp-admin area to provide to you.

    We use our easy-breezy Refund Policy (https://theeventscalendar.com/knowledgebase/refund-policy/) for such requests so you can buy one or many of our add-ons and thoroughly test them.

    If you want to click around a demo of a site running our add-ons, please visit our front-end demo site at https://wpshindig.com/events/

    It sounds like buying Event Aggregator (EA) and trying it out would be best for you. If you’d like, you can send me the Google Calendar .ics link and I can try it out for you and report back.

    in reply to: changing the _EventStartDate format #1635790
    Cliff
    Member

    Sorry to hear that. Please send along what you’ve tried, and I can advise further. Please also share an annotated screenshot, screen capture video, and/or relevant URLs to clarify the context of what you’ve tried that isn’t working.

    in reply to: Accessing the calender link info #1634988
    Cliff
    Member

    Gotcha. Yes, visiting the .ics link on a mobile device should prompt them to add it to their calendar.

    Please use tribe_get_ical_link() and tribe_get_gcal_link() functions. There’s also another one to get a specific single event’s iCal (.ics) link. You can see these in action at https://github.com/moderntribe/the-events-calendar/blob/4.6.23/src/functions/template-tags/ical.php

    Out of curiosity (and of course to help if we can), please let me know how it goes.

    in reply to: Plugin slowing down site drastically #1634982
    Cliff
    Member

    Thanks for reviewing our suggestions carefully.

    There’s no way to know exactly which thing will resolve the issue for each install, since it depends on the number of events, server setup and resources, other plugins and theme logic, etc.

    One or more of these steps have resolved the issues for many users over the years. I wouldn’t say we won’t assist further, but we also can’t do the opposite and guarantee we will resolve your site’s exact issues.

    Please do your best with these recommendations, and we’ll do our best once we hear back how it goes.

    Note: Whenever troubleshooting, it’s best to edit your wp-config.php file to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

    If you have one or more WP_DEBUG messages, the issue could be from offending plugins, not actually from our plugin’s settings/performance. Or if you have an error from one of our plugins, please pass it along.

    I’m looking forward to hearing how things go for you.

    in reply to: calendar still in english (I wanted french) #1634973
    Cliff
    Member

    Thank you.

    in reply to: Only Importing Part of My iCal Calendar #1634972
    Cliff
    Member

    Thanks for that. The video I sent was using the .ics file from https://www.davidsonccc.edu/calendar/year

    However, looking at the .ics file you uploaded here, I see those are actually different.

    Anyway, looking at the .ics file you uploaded here, I see there are 33 events. They are from September 26, 2018 through July 4, 2019.

    Please go to wp-admin > Events > Settings > Import tab > “Import Limit Type” option and set it to “Do not limit” and see if that works instead of the 3,500 quantity limit.

    Please let me know what you find out.

    in reply to: asc/desc in shortcode view #1634955
    Cliff
    Member

    Well I tried for you, but this isn’t possible… here’s some roundabout code that works for the initial List View rendering, but not the previous/next events navigation:

    https://gist.github.com/cliffordp/448a112d0ce05fb6e7d57a63a201e4e4

    (Please reference https://theeventscalendar.com/knowledgebase/implementing-custom-code-snippets/ for how to implement custom code snippets.)

    FYI: this code sets the order to DESC, but it sounds like you want it ASC, which it already is by default. Still, the code I shared is just a proof of concept.

    You can use it as a starting point or just live with the limitation that you can’t specifically target the shortcode’s rendering and use some different code to override the main List View render (i.e. whether from shortcode or the yoursite/events/list URL)

    I’ve ticketed this as a desired future enhancement, so this thread will receive a reply if/when that functionality gets added, but it’s unlikely to be before the end of this year, just as a realistic guess.

    I hope this information helps a bit.

    in reply to: Sudden Google Console Error Message #1634930
    Cliff
    Member

    Correct. 🙂

Viewing 15 posts - 46 through 60 (of 10,686 total)