[Cliff]

If that notice is all you’re seeing, you’re safe to ignore it.

We have this bug logged and plan to eventually fix it.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

My 3rd question was what type of tickets are these: RSVP, WooCommerce, Easy Digital Downloads?

So does this file exist: http://localhost:8888/Ticket/wp-content/uploads/2017/03/qr_0273291a12af6e81f4a6ba3c5080b8a0.png if you try to load it in your browser?

Could you please provide a screenshot of the ticket in your email? I wonder if, since the email is loading via Gmail, that it can’t see your localhost’s files. Do you maybe have a mail client like Outlook on your same computer that can open the email and maybe it’ll work that way? If this does work, then I’d guess you don’t have any issue at all for when you publish your site live.

[Cliff]

Hi, Brian.

That thread is still in Pending Fix status, which means it should receive a reply once the applicable fix has been released. I’m sorry that one hasn’t been fixed after a couple months already; it is a big responsibility to determine which bugs to fix and when. I cannot guarantee when it will be fixed as it’s in the development team’s hands, but I did let them know this bug fix is important to you.

I’ll Close this thread since that other thread will be the one for us to reply to once the fix is released.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi, Suzanne.

Welcome to Event Tickets Plus! We’re glad to have you around.

One solution to this would be to add a customization that limits the maximum quantity to 1 — and then have each person complete their own check out / reservation.

Another option is to use the Attendee Meta Information that is per ticket instead of per checkout.

Please let me know how this goes for you and if you have any follow-up questions.

[Cliff]

Marc, I actually came up with something for you (you know, going above and beyond every once in a while).

Give this a shot (I did not test it):

https://gist.github.com/cliffordp/773c00068499f59adccf76e6b63bcf22

Please let me know how this goes for you.

[Cliff]

Hi. Thanks for your bug report.

Could you please confirm what version of Events Calendar PRO you’re running?

Sharing your System Information in a Private Reply would be ideal so we can see the versions of all your other Modern Tribe plugins too.

[Cliff]

Hi, Gene.

I see from your System Information Report that you do not have the latest versions of our plugins. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

[Cliff]

Hi. Sorry you’re experiencing this.

I’ve seen this sometimes resolved by going to the bottom of the wp-admin > Events > Help page and disconnecting and reconnecting Facebook.

Please try that and let me know how this goes for you.

[Cliff]

Whoops. I spaced hard on that one; sorry.

You do have Business level license for Community Events and do not have a PRO license…

But still please do check out your License Keys page and see if that’s helpful regarding your site(s) being registered properly with our plugin updater service.

To be very clear, if a plugin is not working properly, it has nothing to do with your license key being properly registered. You could run Community Events without entering your license key; you just wouldn’t be able to receive automatic updates.

If your site really is having issues with Community Events not working, this isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Wendy.

I see you have a Business-level license for Events Calendar PRO, which allows you to receive support and automatic updates on up to 3 sites. The Agency license allows 10 sites. The Personal level license only allows 1.

You don’t need a multisite-level license if you’re only going to activate PRO on 2 of your multisite’s 100 sites (just as an example).

However, I do not see a license for Community Events in this account you’re posting from; maybe that’s the cause for confusion here?

I’d recommend visiting https://theeventscalendar.com/license-keys/ and seeing if that looks as you think it should.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Randy.

I think all you’d need to do to customize that to what you’re wanting is something like this:

$start = tribe_get...

$start = $start - 1800; // 1800 seconds equals 30 minutes

Please let me know how this goes for you.

[Cliff]

Hi, Robert.

Thanks for your question.

If you want to “turn off” selling a ticket, you would change that specific ticket’s End Date/Time to be in the past. You would make this change at the Event’s wp-admin edit screen.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Okay, so something like this should be done at Line 118:

$number = (int) apply_filters( 'tribe_tickets_plus_inital_ticket_number', 0 );

Then this should be your code snippet in your theme’s functions.php file, for example:

https://gist.github.com/cliffordp/91223c67e30e648257e47e50349d81f4

I tested and this works.

However, please note that you shouldn’t generally edit core plugin files (which is a major reason for having the filters and actions available throughout WordPress coding).

And note that if you update Event Tickets Plus plugin, you’ll lose this customization if/until we release a future update that enables this functionality, in which case the filter name could be called something different.

[Cliff]

Hi, Marc.

This sounds very possible, and I appreciate your question and the desire to customize it for your use. However, we cannot provide such in-depth customization help, per our Scope of Support / Terms.

If there’s a code snippet you’d like me to put some eyes on or something else I can help you with, please update this ticket or create a new ticket if it’s a separate issue.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Hi, Jean-Philippe.

Sorry you’re experiencing this.

We appreciate your business and have a developer assigned to dig a bit deeper into your specific issue tomorrow.

We’ll be in touch then.

Thanks for your understanding and patience.

[Author]

Posts