[Cliff]

Thanks for your testing. I’d guess the Attendee Information that was missing before is still missing in your migrated test site.

Therefore, on your test site, please try to purchase a ticket (even if it’s free) and then see if it’s in your Attendee Information Report screen.

If it’s not, there’s obviously an issue. If it is, then please try the same on your live site (might need to create a new ticket that is free).

Also, is your test site on the same hosting as your live site (in case your host has anything odd that could be affecting this, like not allowing session storage or something like that).

You might search your live and testing databases for “_tribe_tickets_meta” meta key in the wp_postmeta table — if it’s in there but not in the Attendees Information Report screen, then there’s a problem with the screen… but if there’s no wp_postmeta with that meta key, then there is no data to display.

Please let me know what you find out in your testing. Thanks for your effort here.

[Cliff]

This reply is private.

[Cliff]

Thanks for sharing your experience, Hans-Gerd. We’ve also heard of many people using WP Rocket successfully.

Emanuele, please let me know how things are going for you.

[Cliff]

Hi, Oliver.

Thanks for that thorough bug report. I’ve passed it along to our developers.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. Hopefully it’ll be as soon as a few weeks or less, but I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

This reply is private.

[Cliff]

Sorry you’re having trouble with this.

You can remove ‘post_author’ because wp_insert_post() sets it to the current user, unless you want to force it to always set User ID 1 as the author.

You should reference the code snippet at https://developer.wordpress.org/reference/functions/wp_insert_post/#comment-1710 to see how to use the tax_input argument correctly.

From that example, it should be like this:

'tax_input' => array(
Tribe__Events__Main::TAXONOMY => array( 13 ),
),

The ‘category1’ slug might also work instead of using the Event Category ID (13 in this example).

Please let me know how this goes for you.

[Cliff]

Hi, Thomas. Sorry you’re experiencing this.

There’s a known issue where the Attendee Information will not be displayed to the user (and still allow them to proceed with checkout) if they have JavaScript disabled.

If this is your issue, we’d expect some of your attendees to have the required Attendee Information fields even if some do not. Do you think this is your situation, or are all purchases missing the Attendee Information?

[Cliff]

Thanks for your thorough replies. I’m glad you’re good-to-go now. I’ll let Trisha know she did a good job for you. 🙂

[Cliff]

Francisco, I’m sorry you’re still having difficulty with this. I’ve provided all the reference information you should have needed.

Could you please ask your web host if they can assist here, since they have access to your server/site?

If you and they cannot fix this, please explain what you mean by saying it does not work and also share your System Information in a Private Reply.

[Cliff]

I noticed the following:

• No header appears: https://cl.ly/33272Q2r351I
• Console displays a message I haven’t seen before: https://cl.ly/1G012Q37152p
• Your CSS is still being served via Autoptimize’s version. Does your header appear if you completely disable Autoptimize plugin?

If you add this CSS:

#Header_wrapper {
min-height: 400px;
margin-bottom: -200px;

it then appears like this on my desktop-sized browser: https://cl.ly/2B301u2G0N0j

I also saw your nav is in the page source but it’s also not displaying, like your header image, mentioned above.

As I stated in my last reply, we do not provide integration support or CSS/styling fixes.

If you need some coding help, you may want to ask your developer, your theme support, or reference our documentation and list of known customizers.

[Cliff]

Excellent. Thanks for your understanding and for using our products!

[Cliff]

I understand the frustration whenever something you rely on isn’t working as it should.

I’ve extended your Event Aggregator license 3 months. Hopefully the fix will be released before then, but, again, I cannot guarantee if it’ll be very soon or much later than desired.

[Cliff]

Couple notes:

• You should useTribe__Events__Main::POSTTYPE instead of ‘tribe_events’ and Tribe__Events__Main::ORGANIZER_POST_TYPE instead of ‘tribe_organizer’
• Similarly, you should use Tribe__Events__Linked_Posts::instance()->get_meta_key( Tribe__Events__Main::ORGANIZER_POST_TYPE ) instead of ‘_EventOrganizerID’
• I didn’t see in their documentation if ‘type’ => ‘post’, saves the data as the Post ID, but I assume it does. I’d suggest getting the postmeta from your database for an Event (or whatever post type you’re using this metabox for) and then run your code and then save an entry and see what the before vs. after of postmeta for this Post ID looks like.

Please let me know what your before vs. after looks like if you can. (A screen capture video is just fine too if you’d like.)

[Cliff]

Hi, Matthew. Sorry you’re experiencing this.

Could you please provide me the eventbrite.com link to this event?

Would you be able to share an annotated screenshot, screen capture video, and/or relevant URLs to clarify exactly what you mean by “nothing imports” — do you see any error messages or anything?

[Cliff]

Thank you. So taking the DJ EPOR event that starts on May 19 as the test case…

Here’s the text from the iCal file:

BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20170519T210000
DTEND;TZID=America/Los_Angeles:20170520T010000
DTSTAMP:20170512T224209Z
UID:[email protected]
RECURRENCE-ID;TZID=America/Los_Angeles:20170505T210000
CREATED:20160722T211312Z
DESCRIPTION:DJ EPOR drops the best in electronic jams for you to boogie dow
n to while you Pac out! \n\n$3 cover from 7:30pm-12:30am\, 21+ only after
5pm
LAST-MODIFIED:20170505T030703Z
LOCATION:Ground Kontrol Classic Arcade
SEQUENCE:1
STATUS:CONFIRMED
SUMMARY:DJ EPOR
TRANSP:OPAQUE
END:VEVENT

So it says it starts May 19 at 9pm Los Angeles time and ends 4 hours later.

Here’s how the Preview looked on my test site (eek!): https://cl.ly/1p2I0t1D002h

And here’s how it imported: https://cl.ly/3h251p113T0t

However, it did NOT import a second/duplicate event that starts at midnight: https://cl.ly/241H3n0s0v3x

So, obviously there’s an import error here, which I’ve reported to our developers.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Author]

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