Cliff

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  • in reply to: Scheduled imports not working #1311071
    Cliff
    Member

    I’m sorry this has been an outstanding issue for so long.

    Even after our latest updates, we’ve confirmed this is still happening for some users. One of our senior developers is going to see what more they can do and improvements should be coming in the next release(s).

    I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now.

    I apologize for this issue and appreciate your understanding and patience. I extended your Event Aggregator license by 3 months to help compensate for the frustrations and lost time.

    in reply to: Additional Editing in WP of Eventbrite Event (Part 3) #1311062
    Cliff
    Member

    Good for you!

    That original snippet you linked to included

    class_exists( 'Event_Tickets_PRO' )

    Which checked for Events Calendar PRO, not Eventbrite Tickets.

    Event_Tickets_PRO actually isn’t a valid class anymore; it’d be Tribe__Events__Pro__Main now.

    Anyway, you could still check if Eventbrite Tickets is active via

    class_exists( 'Tribe__Events__Tickets__Eventbrite__Main' )

    Please let me know if you have any follow-up questions on this topic.

    in reply to: Hide number of tickets remaining #1310998
    Cliff
    Member

    This reply is private.

    in reply to: isOrganizer error: trying to get property of non-object #1310343
    Cliff
    Member

    Hi, Kevin.

    Thanks for the heads up. I’m not personally getting these debug messages on my localhost, but here’s what you can expect might be the fix in an upcoming release: https://cl.ly/2W3i1X1l3w2E

    I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now.

    I apologize for this issue and appreciate your understanding and patience.

    in reply to: Hide number of tickets remaining #1310300
    Cliff
    Member

    Hi, Cath.

    Could you please provide a link to view the List View on your site so I can see what you’re seeing? I am not seeing the remaining quantity on my List View, only the ticket price: https://cl.ly/1z0b0r3g1b3I

    in reply to: Scheduled imports not working #1310286
    Cliff
    Member

    I understand. Is there anything more I can assist you with on this topic?

    in reply to: Pull in latest featured event. #1310282
    Cliff
    Member

    To be clear, are you wanting to get the latest published featured event or are you wanting the next upcoming featured event (based on start date)?

    in reply to: Plugin makes website really slow #1310209
    Cliff
    Member

    This reply is private.

    Cliff
    Member

    Please hover your mouse over the “dropdowns.min.js:1” text to the far right inside the console. What file does it reference?

    Alternatively, please provide a login and a link to view your community events form for myself.

    Thank you.

    in reply to: Add filter.php to theme override #1309871
    Cliff
    Member

    This reply is private.

    in reply to: Scheduled imports not working #1309870
    Cliff
    Member

    I’m sorry, but I didn’t quite follow that.

    Are you unable to click the recurrence rules in this event’s wp-admin screen to change its pattern?

    Maybe a video screen capture (like with Jing) would help here.

    in reply to: How to edit admin-views/meta-box? #1309869
    Cliff
    Member

    Thanks, Monica.

    If you are referring to https://codex.wordpress.org/Configuring_Automatic_Background_Updates#Update_Configuration, then the .org plugins (The Events Calendar and/or Event Tickets) won’t auto-update.

    I don’t believe the premium plugins do any automatic updating without you clicking in wp-admin to do so.

    in reply to: Error during iCalendar import #1309708
    Cliff
    Member

    This reply is private.

    in reply to: Scheduled imports not working #1309698
    Cliff
    Member

    Thanks, Charles.

    I saw “One Event on Invalid date at 8:00AM” in one of your screenshots.

    I’d suggest choosing the date it should be and hopefully this was a one-time fluke situation. However, I can’t really tell why it happened if the original/source is no longer available.

    Please let me know how this goes for you.

    in reply to: alternative to accessing your attendance list? #1308226
    Cliff
    Member

    Hi, Jose.

    Sorry for your frustration here. Please note that we aim to reply within the next business day, per our Scope of Support / Terms.

    It sounds like you might be requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/5575496-specific-roles-capabilities-for-event-ticket-check

    Please do add your vote there.

    This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

    Thank you.

Viewing 15 posts - 3,346 through 3,360 (of 10,686 total)