[Cliff]

Hi, Elza.

Sorry you’re experiencing this.

We’ve seen a variety of issues related to this. I’ll share what I’ve seen:

1)

Sometimes the message can display as an error but there actually aren’t any new events to import. Might this be your issue?

2)

Apparently this fixed the issue for another user:

• Unlink your site from Facebook. You can do this under Events > Settings > API (screenshot)
• Remove the application authorization in your Facebook account. (In Facebook go to Settings > Apps, find there Event Aggregator and click on the ‘X’ to remove it (screenshot)
• Re-establish the Facebook authorization and token

[Cliff]

Thanks for the considerate report, Kathy.

We haven’t had other users reporting this, but I’d recommend adding HTTPS to your site, especially wherever there’s a login form, such as /wp-login.php or if you have a page like /membership/sign-in/ or /membership/register/

If you don’t add HTTPS yourself, you might want to use Jetpack’s Single Sign-On functionality, where you actually use WordPress.com to login to your WordPress.org-based site.

Jetpack actually has many more security features, too: https://jetpack.com/features/security/

Whenever your site gets compromised, you’ll want to consult some resources, such as the following:

• https://codex.wordpress.org/FAQ_My_site_was_hacked
• https://sucuri.net/guides/how-to-clean-hacked-wordpress
• https://premium.wpmudev.org/blog/cleaning-up-after-wordpress-hack/ (only one of these 3 that mentions changing your “salt”, which you should do)

Also consult your web host about the issue. If it keeps happening, I suggest switching hosts.

I hope it goes well.

[Cliff]

I believe this snippet is outdated now, but maybe it’s worth a try:

https://gist.github.com/cliffordp/9d6c25feb389f98e8ae09a41273a3488

Please let me know how this goes for you.

[Cliff]

Yes, exactly. This bug was supposedly fixed in Community Events v4.5.4; however, I was able to reproduce the issue. In other words, I agree it actually wasn’t fixed (or had a regression).

I’ve reported this to our development team and requested high priority on fixing this issue since it was just supposedly fixed.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Well I couldn’t find any pattern among these events. Therefore, the best I can do for now is log the bug and have our developers look into it. I’ll pass along the information we’ve gone through already.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Immanuel, I’m not understanding how the snippet I provided is not what you are asking for.

The only other snippet I can think of that might be applicable is if you want 2 tickets to be in sync:

https://gist.github.com/cliffordp/5a769159a2bf64f0b1b1dbbde243d109

Please let me know if this was helpful. If not, please explain further, since your site is not in English.

Thank you.

[Cliff]

Thor, I replicated this issue. It turns out not to be an issue with Make Theme but instead with our shortcode. A bug has been logged for this issue.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

I’m very glad you’re straightened out now. Thanks for letting me know.

[Cliff]

Hi, Matthew. Thanks for your interest in our plugin suite.

I believe you’re requesting something similar to one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/8391186-reminder-emails-for-x-days-before-event

Please do add your vote there. This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Another possibility is https://wordpress.org/plugins/event-calendar-newsletter/ (third-party, not guaranteed or supported by us)

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, David. Thanks for your interest in our plugin suite.

Our plugin is focused on calendar events, not bookings/appointments, which is what it sounds like you’re looking for.

I’d suggest testing out our free/core The Events Calendar plugin (and possibly our Event Tickets) and see how that works for you.

Last but not least, if you choose to purchase one or more of our add-ons, we have a pretty great Refund Policy so you can thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Lance. This issue has been fixed, but at your site I see an error with the admin-ajax.php file.

Do you have any custom code that blocks access to this file?

[Cliff]

Hi, Ken. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Joseph.

1)

Only files in the /wp-content/plugins/the-events-calendar/src/views/ directory (including its subdirectories) can be overridden via the Themer’s Guide

2)

This is the latest release of that organizer.php file: https://github.com/moderntribe/the-events-calendar/blob/4.6/src/functions/template-tags/organizer.php

You’re welcome to submit a pull request or point out the specific line number(s) that you’re having an issue with.

[Cliff]

Hi, Gurdeep.

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please go to wp-admin > Events > Settings > Community tab > “Edit their submissions” option

Please let me know how this goes for you.

[Cliff]

Hi, Luis. Thanks for your interest in our plugin suite.

I believe you’re requesting something similar to one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/8391186-reminder-emails-for-x-days-before-event

Please do add your vote there. This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Another possibility is https://wordpress.org/plugins/event-calendar-newsletter/ (third-party, not guaranteed or supported by us)

Please let me know if you have any follow-up questions on this topic.

[Author]

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